NERO v7...roxio and now ashampoo

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NERO v7...roxio and now ashampoo

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hel8itch

Newbie

25. January 2006 @ 17:11

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what the hell is wrong with my laptop!
i posted here a few days ago with errors i got when trying to burn disks using nero.
i was told by someone on here.it was probably down to using crap media.
so here is a list i have since tryed

i have tryed
TDK DVD+R
1-4X

MAXELL DVD+R
1-8X

TDK DVD+R
1-16X

DATAWRITE TITANIUM DVD-R
8X (which is the only ones iv ever needed to buy before now)

SONY DVD+R
1-8X

MRDVD DVD-RW
2X

BULKPAQ DVD-R
8X

the dearest were the sony which were around £15 for 5 disks..

iv now sat here since 930am and now its 310am lol..and i still havent managed to burn a dvd..BUT..iv managed to burn the cheapest crappiest god damn cd-r you can buy..
so if its crap media causing problems why could i burn a cheap cd-r but not an expensive dvd..
i desperately need to make backups of stuff on my system so need to use dvds...but what do i do

[ + quote]

gear79

Suspended permanently

25. January 2006 @ 18:25

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dont know if i have helped you yet... but what are you trying to do?
what are you burning?
what burner do you have?
whats the file type?
what speeds are you burning at?

[ + quote]

1rst. sig compiled by phantom69

hel8itch

Newbie

25. January 2006 @ 18:56

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well i have a
Hitachi LG electronics DVD+RW/DVD-RW ATAPI
firmware is up to date have even emailed the manufacturer to be sure cos its seriously peeing me off

im simply trying to put some files onto dvd..so i can remove them from my system
files are mixed types.such as zip,rar,pdf etc
i have tried at every speed possible..from 2.4 up to 16
it cant be media..iv more or less ruled that out by trying just about every make the shop sells lol.
and plus i can burn onto a cheap cd-r

so what i need to do is figure out why i cant burn onto dvds anymore?

[ + quote]

whompus

Senior Member

25. January 2006 @ 20:05

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Your firmware is not up to date. You may be waiting a good while for cybermaxx to release any updates for the oem drive in your laptop if they ever do. Keep e-mailing them and pitching a fit. Because the same drive in the dell and fujitsi and other laptops have been updated a few times from 101 to I think 107 or maybe even newer now.

Do they even have a web site? If so could you post a link to it here?

I am finding it is getting poor ratings from users on the net. One user give it mixed rating with Ritek G05 disks. If you can find some of them give them a go until a firmware update is released for your drive.

[ + quote]

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This message has been edited since posting. Last time this message was edited on 25. January 2006 @ 20:15

hel8itch

Newbie

25. January 2006 @ 20:21

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iv actually been emailing the drive manufacturer LG.
and one of the useless replies i got back was this

Thank you for your email.
We would respectfully request that you contact our Customer Service Department directly on the following number to discuss this further:
LG Customer Service: 0870 873 5454

i sat there listening to dumb music for half hour and hung up!
but cybermaxx you wont find..cos its not a company in its own right.its made by.....grrrrr MEDION...and god their gits to deal with.
there websites here
http://www.medion.co.uk/
and updates n drivers etc here
http://www.medion.co.uk/service/page/drivers_updates/drivers_upda...

mine is model number
md41349
the updates they have listed are

Bios Update FID 2130
26.04.2004 - Version: 1.0f

Card Reader Driver FID 2130
12.01.2004 - Version: 2.00.1215

Hotkeys FID 2130
23.12.2003 - Version: 3.1/1.8.

Infrared Driver FID 2130
Win 2000/Win XP
23.12.2003 - Version: 5.1.3600.4
DownloadDetails

Network Driver FID 2130
Win 2000/Win XP
23.12.2003 - Version: 4.35.0.0
DownloadDetails

Power Management Software FID 2130
Win XP
12.01.2004 - Version: 2.3
DownloadDetails

Power Management Software FID 2130
Win XP
23.12.2003
DownloadDetails

SM Bus Driver FID 2130
Win XP
23.12.2003
DownloadDetails

Sound Driver FID 2130
Win 2000/Win XP
23.12.2003 - Version: 5.10.00.5370
DownloadDetails

Touchpad Driver FID 2130
Win 2000/Win XP
23.12.2003 - Version: 7.8.1.0
DownloadDetails

Video Driver FID 2130
Win 2000/Win XP
23.12.2003 - Version: 6.14.10.6396
Download

and i have all of them already.

the first email i from LG said this
Reply to Customer Enquiry------------
Thank you for your email. We would suggest that you try the following: Remove the drive from device manager and shut down the system. 1) Disconnect the drive from the computer by disconnecting the IDE cable. * 2) Restart your computer and allow Windows to start. Once Windows has fully started, again shut down your system * 3) Re-Connect the drive by connecting the IDE cable to the drive. * 4) Restart you computer and allow Windows to start. Once started, check the drive has been detected and see if the problem is now resolved. * NOTE: if you are not sure about going inside you computer you can skip steps 2 to 4. What the above will do is force Windows to reinstall the drivers for your unit and this should rectify you situation if the problem is due to the drivers. We hope you find this information useful and if you need any further assistance please don¡¯t hesitate to contact us. Yours Sincerely LG Electronics UK Helpdesk

no i didnt find that information useful..i had already tried all of that lol..

but atleast they replied..medion i still havent heard back from after countless emails

their contact details are
0870 727 0370

there email you can get to on this page
http://www.medion.co.uk/service/frame/FrNav_left.php#

there one of those annoying companies that hide their email addy

[ + quote]

whompus

Senior Member

25. January 2006 @ 23:28

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Yeah thats the problem with those type systems. Support from them sux.

[ + quote]

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