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afterdawn.com > forums > software, operating systems and more > windows - virus and spyware problems > helpctr.exe keeps deleting
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helpctr.exe Keeps Deleting
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TheBlaze
Junior Member
_ 		29. January 2006 @ 10:50 _ Link to this message    Send private message to this user   
For some reason the helpctr.exe file keeps deleting. I'm guessing there is some sort of virus but none of my scanners come up with anything. Does anyone know where I can download that file and what folder I should put it in?
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Jeanc1
Suspended permanently
_ 		30. January 2006 @ 15:04 _ Link to this message    Send private message to this user   
First of all look in WINDOWS\PCHEALTH\HELPCTR\Binaries and check if the file is there !

If it is, your problem is a Registry messed up !

To fix it here's what you do :- START-RUN- Type REgedit-- OK

Goto
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\Helpctr.exe ---In the right pane, verify that the key is set to the following value: C:\Windows\PCHealth\Helpctr\Binaries\Helpctr.exe

If this registry entry does not exist, create a new entry.

To do this, follow these steps:

a. Locate the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths

b. Right-click App Paths, point to New, and then click Key.

c. Type Helpctr.exe.

d. In the left pane, click Helpctr.exe.

e. In the right pane, right-click (Default), and then click Modify.

f. In the Value data box, type C:\Windows\PCHealth\Helpctr\Binaries\Helpctr.exe

, and then click OK.

=============================================================

If it's not in the Binaries folder -- you will find a copy in \WINDOWS\ServicePackFiles\i386 -- assuming you are on Windows Xp. -- just copy and paste to your WINDOWS\PCHEALTH\HELPCTR\Binaries folder first then check the Registry.
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This message has been edited since posting. Last time this message was edited on 30. January 2006 @ 15:05
TheBlaze
Junior Member
_ 		31. January 2006 @ 11:11 _ Link to this message    Send private message to this user   
I looked in the registry and there was no Helpctr.exe folder under the Apps Path.
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Jeanc1
Suspended permanently
_ 		31. January 2006 @ 12:23 _ Link to this message    Send private message to this user   
Then you create one like i explained in my post !
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TheBlaze
Junior Member
_ 		1. February 2006 @ 09:32 _ Link to this message    Send private message to this user   
I did what you said but now when I click on the "Help and Support" button it says:

"Windows cannot open Help and Support because a system service is not running.

To fix this problem start the service, 'Help and Support'."
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Jeanc1
Suspended permanently
_ 		1. February 2006 @ 10:43 _ Link to this message    Send private message to this user   
Ok now all you have to do is activate the service !

Go Start - Run - Type services.msc Click OK

A window will pop up now go down the list to Help and Support -- click it and look at the menu that will spring up on Left.

Click restart Service.

have a great day !
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This message has been edited since posting. Last time this message was edited on 1. February 2006 @ 10:44
TheBlaze
Junior Member
_ 		7. February 2006 @ 13:35 _ Link to this message    Send private message to this user   
It isn't there.
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TheBlaze
Junior Member
_ 		12. February 2006 @ 09:00 _ Link to this message    Send private message to this user   
How do I get the "Help and Support" to show up on the services list?
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