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Problems with Explorer
pagoda
Suspended due to non-functional email address
20. May 2006 @ 19:20
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I have Windows XP and use Firefox 1.0.7 (would get the new one, but I can't stand that black space at the bottom to the window). Recently another user needed to download Explorer in order to view videos from a certain website, and ever since I've seen a number of errors, especially with Shock Wave flash player. Firefox has dropped out a number of times because of this. Also, there's a navigation bar that's found it's way into the file manager (Gambling, Internet, Adult etc.) Is it Explorer that's vurnable to these infections? I had the same problem last year and the infection got so bad it brought down the whole system. I can't afford to go through that again. HELP!!
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Senior Member
21. May 2006 @ 03:15
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pagoda
Suspended due to non-functional email address
21. May 2006 @ 20:29
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Okay, here's the log:
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Hewlett-Packard\Toolbox\StatusClient\StatusClient.exe
C:\Program Files\Hewlett-Packard\OrderReminder\OrderReminder\OrderReminder.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\system32\kmw_run.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Ahead\InCD\InCD.exe
C:\WINDOWS\system32\KMW_SHOW.EXE
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\PROGRA~1\Ahead\NEROPH~2\data\Xtras\mssysmgr.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\iPod\bin\root\Spyware Doctor\sdhelp.exe
C:\Program Files\Hewlett-Packard\Toolbox\jre\bin\javaw.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\HJT\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ycomp_adbe/defaults/sb/*http://w... O1 - Hosts: localhost 127.0.0.1
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SearchToolbar - {08BEC6AA-49FC-4379-3587-4B21E286C19E} - C:\WINDOWS\system32\egxds.dll
O2 - BHO: InstaFinderK - {4E7BD74F-2B8D-469E-90F0-F66AB581A933} - C:\PROGRA~1\INSTAF~1\INSTAF~1.DLL (file missing)
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\iPod\bin\root\SPYWAR~1\tools\iesdsg.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\iPod\bin\root\SPYWAR~1\tools\iesdpb.dll
O2 - BHO: IEHlprObjClass - {CE7C3CF0-4B15-11D1-ABED-709549C10000} - C:\Program Files\Kensington\MouseWorks\IE_SPY.DLL (file missing)
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O3 - Toolbar: SearchToolbar - {08BEC6AA-49FC-4379-3587-4B21E286C19E} - C:\WINDOWS\system32\egxds.dll
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [StatusClient 2.6] C:\Program Files\Hewlett-Packard\Toolbox\StatusClient\StatusClient.exe /auto
O4 - HKLM\..\Run: [TomcatStartup 2.5] C:\Program Files\Hewlett-Packard\Toolbox\hpbpsttp.exe
O4 - HKLM\..\Run: [OrderReminder] C:\Program Files\Hewlett-Packard\OrderReminder\OrderReminder\OrderReminder.exe
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [kmw_run.exe] kmw_run.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [Trickler] "c:\windows\temp\adware\fsg_4203.exe"
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKCU\..\Run: [ares] "C:\Program Files\Ares\Ares.exe" -h
O4 - HKCU\..\Run: [PhotoShow Deluxe Media Manager] C:\PROGRA~1\Ahead\NEROPH~2\data\Xtras\mssysmgr.exe
O4 - HKCU\..\Run: [NBJ] "C:\Program Files\Ahead\Nero BackItUp\NBJ.exe"
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [UnSpyPC] "C:\Program Files\UnSpyPC\UnSpyPC.exe"
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\iPod\bin\root\SPYWAR~1\tools\iesdpb.dll
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O17 - HKLM\System\CCS\Services\Tcpip\..\{560A5289-6EBD-44BB-8C37-88EB2DD3D2D6}: NameServer = 85.255.114.66,85.255.112.130
O17 - HKLM\System\CCS\Services\Tcpip\..\{80AE0E36-3C71-4EF6-8A6E-6E3BA6E0BC91}: NameServer = 85.255.114.66,85.255.112.130
O23 - Service: InCD Helper (InCDsrv) - Nero AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\hpzipm12.exe
O23 - Service: PC Tools Spyware Doctor (SDhelper) - PC Tools Research Pty Ltd - C:\Program Files\iPod\bin\root\Spyware Doctor\sdhelp.exe
Senior Member
21. May 2006 @ 20:47
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You don't have a firewall or an antivirus on your computer. Download and install one firewall and one antivirus.
These are good (free) firewalls:
ZoneAlarm --> http://www.zonelabs.com Kerio--> http://www.sunbelt-software.com/Kerio.cfm Outpost-> http://www.agnitum.com
These are good (free) antiviruses:
AVG Antivirus --> http://www.grisoft.com Avast --> http://www.avast.com
Ok, you got some infections....
Cleaning instructions:
Download and install Ewido, UPDATE it, but do NOT run a scan yet. -> http://www.ewido.net/en/download We'll use it later.
Download ATF Cleaner by Atribune to your desktop -> http://www.atribune.org/ccount/click.php?id=1 Do NOT run yet.
Go to Control Panel -> Add/Remove programs -> Remove Gator,InstaFinder, UnSpyPC, Ares, Viewpoint Manager if found
Download fixwareout.exe to your desktop http://downloads.subratam.org/Fixwareout.exe
Doubleclick it and follow instructions. Click "Next" , "Install" and make sure that "Run fixes" is selected. You have to restart your computer when asked so.
Run HijackThis, press "Do a system scan only", close all other windows, checkmark entries and press "Fix checked":
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ycomp_adbe/defaults/sb/*http://w... O2 - BHO: SearchToolbar - {08BEC6AA-49FC-4379-3587-4B21E286C19E} - C:\WINDOWS\system32\egxds.dll
O2 - BHO: InstaFinderK - {4E7BD74F-2B8D-469E-90F0-F66AB581A933} - C:\PROGRA~1\INSTAF~1\INSTAF~1.DLL (file missing)
O2 - BHO: IEHlprObjClass - {CE7C3CF0-4B15-11D1-ABED-709549C10000} - C:\Program Files\Kensington\MouseWorks\IE_SPY.DLL (file missing)
O3 - Toolbar: SearchToolbar - {08BEC6AA-49FC-4379-3587-4B21E286C19E} - C:\WINDOWS\system32\egxds.dll
O4 - HKLM\..\Run: [Trickler] "c:\windows\temp\adware\fsg_4203.exe"
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKCU\..\Run: [ares] "C:\Program Files\Ares\Ares.exe" -h
O4 - HKCU\..\Run: [UnSpyPC] "C:\Program Files\UnSpyPC\UnSpyPC.exe"
O17 - HKLM\System\CCS\Services\Tcpip\..\{560A5289-6EBD-44BB-8C37-88EB2DD3D2D6}: NameServer = 85.255.114.66,85.255.112.130
O17 - HKLM\System\CCS\Services\Tcpip\..\{80AE0E36-3C71-4EF6-8A6E-6E3BA6E0BC91}: NameServer = 85.255.114.66,85.255.112.130
Make your hidden files visible -> http://www.bleepingcomputer.com/tutorials/tutorial62.html Restart your computer to the safemode -> http://www.pchell.com/support/safemode.shtml
Delete these folders (if found):
C:\PROGRA~1\INSTAF~1
C:\Program Files\Viewpoint
C:\Program Files\UnSpyPC
C:\Program Files\Ares
Delete these files (if found):
C:\WINDOWS\system32\egxds.dll
Run ATF Cleaner -> Check select all -> Press Empty selected
Scan and clean your computer with Ewido and save the log file.
Restart your computer normally.
Make your hidden files invisible again.
Post the following logs to here:
-> fresh HijackThis log
-> Ewido's log
-> contents of c:\fixwareout\report.txt
This message has been edited since posting. Last time this message was edited on 21. May 2006 @ 20:48
pagoda
Suspended due to non-functional email address
22. May 2006 @ 00:30
Link to this message
Here are the reports:
Hijack This:
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Hewlett-Packard\Toolbox\StatusClient\StatusClient.exe
C:\Program Files\Hewlett-Packard\OrderReminder\OrderReminder\OrderReminder.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\system32\kmw_run.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Ahead\InCD\InCD.exe
C:\PROGRA~1\Ahead\NEROPH~2\data\Xtras\mssysmgr.exe
C:\Program Files\ewido anti-malware\ewidoguard.exe
C:\WINDOWS\system32\KMW_SHOW.EXE
C:\Program Files\Hewlett-Packard\Toolbox\jre\bin\javaw.exe
C:\Program Files\iPod\bin\root\Spyware Doctor\sdhelp.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\wscntfy.exe
C:\HJT\HijackThis.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\HPBPRO.EXE
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\iPod\bin\root\SPYWAR~1\tools\iesdsg.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\iPod\bin\root\SPYWAR~1\tools\iesdpb.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll (file missing)
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [StatusClient 2.6] C:\Program Files\Hewlett-Packard\Toolbox\StatusClient\StatusClient.exe /auto
O4 - HKLM\..\Run: [TomcatStartup 2.5] C:\Program Files\Hewlett-Packard\Toolbox\hpbpsttp.exe
O4 - HKLM\..\Run: [OrderReminder] C:\Program Files\Hewlett-Packard\OrderReminder\OrderReminder\OrderReminder.exe
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [kmw_run.exe] kmw_run.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKCU\..\Run: [PhotoShow Deluxe Media Manager] C:\PROGRA~1\Ahead\NEROPH~2\data\Xtras\mssysmgr.exe
O4 - HKCU\..\Run: [NBJ] "C:\Program Files\Ahead\Nero BackItUp\NBJ.exe"
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\iPod\bin\root\SPYWAR~1\tools\iesdpb.dll
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido anti-malware\ewidoguard.exe
O23 - Service: InCD Helper (InCDsrv) - Nero AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\hpzipm12.exe
O23 - Service: PC Tools Spyware Doctor (SDhelper) - PC Tools Research Pty Ltd - C:\Program Files\iPod\bin\root\Spyware Doctor\sdhelp.exe
Ewido log:
+ Created on: 1:20:51 AM, 5/22/2006
+ Report-Checksum: BE9DC9E5
+ Scan result:
C:\WINDOWS\system32\cswau.exe -> Downloader.Agent.uj : Cleaned with backup
::Report End
Fixwareout log:
Reg Entries that were deleted
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ruins\xedocne
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ruins\repiwoh
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ruins\23plhps
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ruins\mgcppp
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ruins\tesvaf
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ruins\32refaselif
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ruins\}165CB9F9E4ED-179A-5784-3D44-4972199F{
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ruins\ztbmd
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Urls\xedocne
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Urls\repiwoh
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Urls\llun
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Urls\23plhps
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Urls\mgcppp
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Urls\tesvaf
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Urls\32refaselif
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Urls\gib_ogol
...
Microsoft (R) Windows Script Host Version 5.6
Random Runs removed from HKLM
"dmbtz.exe"=-
...
PLEASE NOTE THAT ALL FILES FOUND BY THIS METHOD ARE NOT BAD FILES, There WILL be LEGIT FILES LISTED. IF YOU ARE UNSURE OF WHAT IT IS LEAVE THEM ALONE.
»»»»» Search by size and names...
C:\WINDOWS\SYSTEM32\IPSEC6.EXE
* csr.exe C:\WINDOWS\System32\CSWAU.EXE
»»»»» Misc files
* thequicklink C:\WINDOWS\System32\EGXDS.DLL
»»»»» Checking for older varients covered by the Rem3 tool
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Senior Member
22. May 2006 @ 04:15
Link to this message
afterdawn.com > forums > software, operating systems and more > windows - virus and spyware problems > problems with explorer