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Huge router problem- NEED Help ASAP
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jaysfan
Member
_ 		28. August 2006 @ 03:03 _ Link to this message    Send private message to this user   
Hey guys, I made a new network yesterday and it worked for half an hour before my router suddenly stopped working.

All of a sudden, all of the three computers on my network disconnected with the internet and i was unable to reconnect.

I have tried restarting all the computers and also resetting the router settings to default. Do you have any ideas?

btw, when it was working, the computers automatically disconnected from time to time so i had to keep resetting the router

any help would be appreciated
cheers
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BigDK
Senior Member

3 product reviews
_ 		28. August 2006 @ 05:50 _ Link to this message    Send private message to this user   
Maybe it would help to provide a bit more info.
Make.
Model number.
Firmware.
ISP.
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jaysfan
Member
_ 		28. August 2006 @ 06:06 _ Link to this message    Send private message to this user   
It is a Inexq BR400 DSL/Cable router. My ISP is Bell Sympatico.

that's all i can think of I don't know what firmware is.

thanks

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DoubleDwn
Senior Member
_ 		28. August 2006 @ 06:10 _ Link to this message    Send private message to this user   
It sounds like your router is failing. If the router is powered up and all the computers LAN connections show "A network cable is unplugged" then the router is toast. If they show that they are still connected but you have no internet, a firmware update may solve the problem. Firmware is the software that is built into the hardware and runs the router.

~Rich

Edit: There is no firmware update available for your router. I would contact Customer Support fir Inexq.
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This message has been edited since posting. Last time this message was edited on 28. August 2006 @ 06:12
jaysfan
Member
_ 		28. August 2006 @ 06:17 _ Link to this message    Send private message to this user   
thank you

in network connections it says that it is connected so i believe i do the firmware upgrade

how do i upgrade?

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DoubleDwn
Senior Member
_ 		28. August 2006 @ 06:41 _ Link to this message    Send private message to this user   
Check my edit is the above post. I check the website and there is not firmware update available for your router. Sorry.

Does the router get hot? Is it sitting on the carpet or is it on a hard surface? I wonder if it is overheating.

~Rich
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jaysfan
Member
_ 		28. August 2006 @ 07:59 _ Link to this message    Send private message to this user   
thank you

i don't think that it's overheating- its not hot
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BigDK
Senior Member

3 product reviews
_ 		28. August 2006 @ 08:26 _ Link to this message    Send private message to this user   
Looks like you're not the only one having problems with that make of router.
http://www.bmannconsulting.com/node/1149
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jaysfan
Member
_ 		28. August 2006 @ 09:01 _ Link to this message    Send private message to this user   
damn, does anybody know what their support line is. i can find it
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BigDK
Senior Member

3 product reviews
_ 		28. August 2006 @ 09:53 _ Link to this message    Send private message to this user   
You'll need to use the email form located here:
http://www.inexq.com/web1/english/service/contact.asp
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jaysfan
Member
_ 		28. August 2006 @ 13:31 _ Link to this message    Send private message to this user   
motherfu*kin cheap company
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This message has been edited since posting. Last time this message was edited on 28. August 2006 @ 13:31
jaysfan
Member
_ 		28. August 2006 @ 13:42 _ Link to this message    Send private message to this user   
i don't wanna make the same mistake again so tell me whats a good router. is the NETGEAR RP614 any good?
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BigDK
Senior Member

3 product reviews
_ 		29. August 2006 @ 01:52 _ Link to this message    Send private message to this user   
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