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Latest Showtime will not play standard DVD
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drno68
Junior Member
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22. October 2006 @ 22:37 |
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I have recently upgraded from Nero 6 reloaded to the New Nero 7 Premium reloaded (that is a mouthful). I have not had any problems in the past with Showtime playing anything I asked of it (Nero 6 version), however the new version refuses to play standard shop bought DVD movies!
Whenever I insert a DVD into the player, the following error message appears: "Unexpected DVD error".
I have experimented and found that the player can play the individual files, however it will not play from the ifo file (either from disc or hard drive folder).
To circumvent some of the possible suggestions, I have already uninstalled the entire program, run the Nero Clean-tool rebooted and also run Registry Mechanic, prior to rebooting and reinstalling the entire program. No luck. Same error when trying to play a simple DVD.
All other functionality of the suite seems to work without a hitch.
Any ideas?
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Saltgrass
Senior Member
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23. October 2006 @ 05:08 |
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Do your DVDs play using Windows Media player?
When you first insert a DVD, does ShowTime come up as a possible selection for playing the file? I don't suppose there is any type of Region situation?
Nero 7 v7.10.1.0
P4 2.4GHz 1 Gig RAM
NEC ND3550A DVD Burner
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drno68
Junior Member
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23. October 2006 @ 22:30 |
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Saltgrass,
Thanks for your reply. Yes the DVDs play on Windows media player, and yes Showtime is one of the options when I insert a disc into the machine. I select Showtime, the program starts to operate, and then the error comes up. It even starts to adjust the screen size to the appropriate aspect immediately prior to the error message.
Region wise, one of the discs was region free, the others region 4. The DVD players are set to region 4.
Thanks again.
This message has been edited since posting. Last time this message was edited on 27. October 2006 @ 15:44
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bob1324
Newbie
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25. October 2006 @ 10:10 |
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With Nero-7.5.1.1 I had no problem with Nero Showtime.
Updating to Nero-7.5.7.0 I had an Unexpected DVD error with every DVD with Nero Showtime.
Deinstalled Nero-7.5.7.0 and installed Nero-7.5.1.1 and now no problems.
For me it is clearly a bug in the latest Nero Showtime.
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drno68
Junior Member
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25. October 2006 @ 20:04 |
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bob1324,
Thanks for that information. I wish the people at Nero would take note of people like yourself and fix the showtime error or delete the latest version. Unfortunately when I updated from Nero 6 (wish I had used the demo before buying Nero 7), it was up to 7.5.7.0. I do not know how to get a hold of the official version of a previous update, as they appear to remove them from the Nero site.
I am still in an exchange with Nero techsupport, who have now requested a copy of my 'infotool' printout as well as a screen dump of the actual error.
If only the update was in separate pieces as they were with previous versions of Nero.
I also wonder if this has something to do with them making this update compatable with the yet to be completed Windows Vista.
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AfterDawn Addict
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25. October 2006 @ 21:19 |
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This message has been edited since posting. Last time this message was edited on 25. October 2006 @ 21:21
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AfterDawn Addict
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26. October 2006 @ 00:44 |
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I haven't seen any bugs with the new Nero 7.5.7.0 yet, so far all Nero's applications (Nero ShowTime, Nero Recode, Nero Vision, Nero Exres, Burning Rom and CD-DVD Speed) has been doing their job beautifully for me.
Am I the only lucky one that doesn't have any bugs? Or is there someone (few) out there that are happy (and lucky) with Nero too?
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CBRETON
Junior Member
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26. October 2006 @ 03:50 |
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I must be one of the lucky ones! My 7.5.7.0 works as well as alkohol's does. One minor glitch is that when I use Wave Editor (rarely), under the tools menu there is an equalizer that opens to "overfill" my application. I can't see the O.K. and Cancel buttons on the bottom of the app. Otherwise mine also works well. Some folks mention the lack of Nero's tech support. I brought my minor problem up to the Nero folks and the replies were numerous ending with them filing a bug report on it. It amazes me there are so many problems with some people's installations....not just with Nero, but with many of the various ripping and burning software progs out there. I wonder if their systems are so loaded with junk hiding in nooks and crannies that there are conflicts with most any app they try.
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AfterDawn Addict
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26. October 2006 @ 04:06 |
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@drno68
You won't get much help from Nero! Once they get your money they don't care. They don't really have time, since half their upgrades are buggy.
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drno68
Junior Member
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27. October 2006 @ 15:53 |
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I am currently recieving help from Nero, and must say that the service seems very thorough. I will keep the thread posted of any solution that is forthcoming. I have passed on the details mentioned by BOB1324 regarding issues with 7.5.7.0 that he also experienced.
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Sooty70
Newbie
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27. October 2006 @ 15:58 |
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garmoon ~ ain't that the truth. I bought Nero 6 a while back and it wasn't accepting the license key they sent me. They asked me to confirm my license key with them and they verified that it was legitimate and that was the end of the support I got. I wrote back to the several times but not once did they respond. I eventually uninstalled everything and installed it again from scratch (new downloads and all that stuff) and it worked but no thanks to their shitty support team!
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drno68
Junior Member
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18. November 2006 @ 16:44 |
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Nero support have come back with a fix for this problem pending the next update.
In the options menu, you go into 'DVD General', 'Bookmarks editor' and select the 'Microsoft DVD Navigator'.
This solves the problem to a point. You can play DVD movies using the player after acknowledging the "HD DTS Audio" error. The program thinks that every DVD played is HD and thus produces the error. Also a glitch to be fixed in the next update.
I hope this helps others.
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Katelijne
Newbie
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22. November 2006 @ 06:25 |
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I used the solution as described by drno68 , and indeed this simple change to microsoft navigator did the trick.
Not very professional of Nero.
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adriaense
Junior Member
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26. November 2006 @ 06:27 |
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Originally posted by Katelijne:
I used the solution as described by drno68 , and indeed this simple change to microsoft navigator did the trick.
Not very professional of Nero.
Hello,
I have the same problem but i cannot change to Windows DVD navigator.
There stands Nero DVD NAVIGATOR ans that cannot be changed because it is greyd out.
I try this in STOP and PLAY modus.
Please Help
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ecoury
Newbie
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30. November 2006 @ 04:58 |
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I have the same problem -- my new Pioneer driver came with Nero Home essentials, and I was stupid enough to guess that the reason DVD's weren't playing was because I needed to upgrade to the full version (which I did -- guess there'e no hope of a refund).
I will try the fix mentioned above,....BTW so far i can do everything with my new drive except watch a DVD :-)
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drno68
Junior Member
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6. December 2006 @ 22:59 |
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adriaense,
Following on from your message, I down loaded Nero 7.5.9.0a to my system. I did this, foolishly assuming that the problems identified with Showtime would have been fixed in the update.
Having downloaded the update and installed on my system, I tried to play a DVD with Showtime. I received the same error that I mentioned back in the first post of this thread.
OK, I thought, looks like they haven't fixed it yet, so I went into the bookmark editor to change it to the Microsoft Navigator, only to find the selection greyed out.
I have since uninstalled 7.5.9.0a and reinstalled 7.5.7.0, and reapplied the navigator change in that version.
What version are you using?
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adriaense
Junior Member
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7. December 2006 @ 06:34 |
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Originally posted by drno68:
adriaense,
Following on from your message, I down loaded Nero 7.5.9.0a to my system. I did this, foolishly assuming that the problems identified with Showtime would have been fixed in the update.
Having downloaded the update and installed on my system, I tried to play a DVD with Showtime. I received the same error that I mentioned back in the first post of this thread.
OK, I thought, looks like they haven't fixed it yet, so I went into the bookmark editor to change it to the Microsoft Navigator, only to find the selection greyed out.
I have since uninstalled 7.5.9.0a and reinstalled 7.5.7.0, and reapplied the navigator change in that version.
What version are you using?
I am using version 7.5.9.0 DUTCH
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Blusteel
Suspended due to non-functional email address
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7. December 2006 @ 11:11 |
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I have installed version 7.5.9.0a, and get the same error as well. Weird that different users with the same version have been getting different results.
The bookmarks editor changes mentioned above don't work in this version either. The relevant area is greyed out with no option to change.
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AfterDawn Addict
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7. December 2006 @ 12:01 |
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This why I'm still on Nero 6.6.0.18 it works when I want it to!
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drno68
Junior Member
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8. December 2006 @ 12:41 |
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It would appear that Nero have removed the ability to apply the fix that they supplied in the versions following 7.5.7.0.
I can only suggest that you obtain a copy of that version (7.5.7.0), and apply the fix that I posted.
There is a post further back in this thread that suggests a site for downloading previous versions of Nero.
I hope this helps:-)
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adriaense
Junior Member
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8. December 2006 @ 12:53 |
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Originally posted by drno68:
It would appear that Nero have removed the ability to apply the fix that they supplied in the versions following 7.5.7.0.
I can only suggest that you obtain a copy of that version (7.5.7.0), and apply the fix that I posted.
There is a post further back in this thread that suggests a site for downloading previous versions of Nero.
I hope this helps:-)
With version 7.5.7.0 i cannot burn audio cd's.
I get so many errors.
I don't know why i stick with Nero..
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drno68
Junior Member
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15. December 2006 @ 12:11 |
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I am sorry to hear that. I actually haven't tried to burn any audio CDs myself yet. I shall have to try it.
Have you made any enquries with Nero help?
They took a while with my problem, but ultimately they did come up with a solution (band aid granted but a solution none the less).
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Saltgrass
Senior Member
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15. December 2006 @ 12:58 |
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adriaense, Nero should burn an audio CD just fine. If you are having problems, post a NeroHistory log after you attempt a burn. Maybe start another thread.
drno68, the "fix" you posted wasn't Nero's idea, it was put forward back in February,or so. The reason for using it then was the video would stop but the counter would continue to run. Changing to the Microsoft Navigator fixed that situation. Your situation seems different from that, but it may be related. I don't think I have had a problem with ShowTime for several updates, but they are adding HD capability, so something may be going on.
Nero 7 v7.10.1.0
P4 2.4GHz 1 Gig RAM
NEC ND3550A DVD Burner
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adriaense
Junior Member
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16. December 2006 @ 07:37 |
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Originally posted by Saltgrass:
adriaense, Nero should burn an audio CD just fine. If you are having problems, post a NeroHistory log after you attempt a burn. Maybe start another thread.
drno68, the "fix" you posted wasn't Nero's idea, it was put forward back in February,or so. The reason for using it then was the video would stop but the counter would continue to run. Changing to the Microsoft Navigator fixed that situation. Your situation seems different from that, but it may be related. I don't think I have had a problem with ShowTime for several updates, but they are adding HD capability, so something may be going on.
Maybe with the next update they solve some problems.
Audio cd burning is fine now.....
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drno68
Junior Member
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19. December 2006 @ 20:51 |
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Thanks for the background Saltgrass. I wasn't aware of the earlier comments.
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