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nero vision 4 won't open
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sagman82
Newbie
_ 		15. January 2007 @ 14:11 _ Link to this message    Send private message to this user   
I recently bought a camcorder and a dvd burner with the Nero software. I just updated the Nero software using the NeroProductSetup, and now I can't open Nero Vision 4. The error says "NeroVision.exe has encountered a problem and needs to close. We are sorry for the inconvenience." My current version is 4.7.0.16. What do i do???? It was working before I got updates.
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binkie7
Moderator
_ 		15. January 2007 @ 15:58 _ Link to this message    Send private message to this user   
Hi sagman82
Try completely uninstalling Nero (write down serial # 1st), run the clean tool.

Reboot then run a registry cleaner like ccleaner. Use the cleaner and issues options.
Now reinstall Nero. You can download the latest version here.

Reboot and try and open Vision.
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This message has been edited since posting. Last time this message was edited on 15. January 2007 @ 15:58
sagman82
Newbie
_ 		16. January 2007 @ 03:25 _ Link to this message    Send private message to this user   
Thanks binkie7, I'll try this tonight.

This is a dumb question, but after I run the clean tool, do I install Nero from my original installation CD then download/install the Nero 7 updates OR just download/install the Nero 7 updates without any step after uninstalling Nero?
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binkie7
Moderator
_ 		16. January 2007 @ 15:26 _ Link to this message    Send private message to this user   
Not a dumb question at all.

After you uninstall Nero just install from the download - this should give you a clean install. You'd probably have to update to the latest version if installed from the cd.
The cd should have your serial # written on the paper sleeve.
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