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afterdawn.com > forums > software specific discussion > nero discussion > "unexpected dvd error" did we ever get a fix?
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"Unexpected DVD error" Did we ever get a fix?
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Pesci
Newbie
_ 		13. March 2007 @ 15:47 _ Link to this message    Send private message to this user   
I found ambiguous answers to this question in other threads. My Nero 7 ultra with showtime won't play a single dvd movie I own.
Damn, and I left other video software that I never had a day of trouble out of.
I emailed Nero support after being cut off twice from their phone tech support. Of course, my credit card was charged twice as well. LOL.
I am expected a even more ambiguous reponse in probably 2-3 days from them.
So, in the meantime, do I need to wait for an update patch or what?
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gwendolin
AfterDawn Addict
_ 		13. March 2007 @ 16:14 _ Link to this message    Send private message to this user   
If you post a Nero history log, it will help us sort things out

Nero 7 history log location: Program Files>Nero>Nero 7>Core>NeroHistory
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guide by ScubaPete http://www.dvdplusvideo.com/tutorial007.html Nero guide by alkohol http://www.dvdplusvideo.com/Guides/alkohol_guide3.html

New RipIt4Me + DVD Shrink + ImgBurn guid <==== Rip any DVDs http://forums.afterdawn.com/thread_view.cfm/422740 Guides by bbmayo..... http://webpages.charter.net/bacitup/
binkie7
Moderator
_ 		13. March 2007 @ 16:35 _ Link to this message    Send private message to this user   
@Pesci
If you haven't already might want to try a clean install of Nero and/or go back a version or 2.
Uninstall Nero - run the clean tool.
You can find 7.7.5.1 and below here at aD - link.

Which o/s are you running - XP or Vista?

There always Windows Media Player to them :)
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Pesci
Newbie
_ 		13. March 2007 @ 17:19 _ Link to this message    Send private message to this user   
Thanks for the reply. I am running Windows XP Pro sp2

Its good timing for this question apparently. I just reformatted my c drive three days ago and put Nero back on. I did not revert to an earlier version. I simply reinstalled the version I paid for.
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binkie7
Moderator
_ 		13. March 2007 @ 17:39 _ Link to this message    Send private message to this user   
Which version of Nero 7 are you using?
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Pesci
Newbie
_ 		14. March 2007 @ 02:46 _ Link to this message    Send private message to this user   
Version 7751
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Pesci
Newbie
_ 		14. March 2007 @ 12:45 _ Link to this message    Send private message to this user   
Hehe, I shoulda put that in first thing
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binkie7
Moderator
_ 		14. March 2007 @ 17:43 _ Link to this message    Send private message to this user   
I kinda thought that was the version you were using just from your post (wait for update patch) just wanted to make sure.

If your up for go back a version to 7.5.9.0.
Uninstall - run the clean tool.

Reboot - then I'd run a registry cleaner like the free ccleaner. Use the issues and cleaner options. Install 7.5.9.0 and see if that does the trick.
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Pesci
Newbie
_ 		22. March 2007 @ 03:13 _ Link to this message    Send private message to this user   
I actually ended up waiting for Nero's response.

They directed me to their website and there is actually an update to my version of Nero.

The update seemed to work and now I am playing DVD movies!
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garmoon
AfterDawn Addict
_ 		22. March 2007 @ 12:18 _ Link to this message    Send private message to this user   
What did you do to get Nero to respond? Have your lawyer call? They have a bad reputation for help. You were lucky.
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Pesci
Newbie
_ 		22. March 2007 @ 12:30 _ Link to this message    Send private message to this user   
I have used the following method twice with Nero and each time gotten a response anywhere from 3-5 days later:

Go to Nero Support, Email, and fill out the form
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garmoon
AfterDawn Addict
_ 		22. March 2007 @ 15:42 _ Link to this message    Send private message to this user   
So far I've been lucky too, I have not needed any help with Nero 6.6. But thanks for the tip.
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