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I feel your pain.
XP Pro SP2
I have a HP 940I.
I had this same issue with mine.
I bought it January. Started out fine.
I did all the normal stuff.
Checked DMA/PIO settings. Tried both.
Un-installed IDE controller.
Set unit to master on secondary IDE.
Set unit to slave on primary IDE.
System restore.
System repair.
Registry filter changes.
Firmware is up to date.
Apply hotfix from MS
I finally got into an email discussion with MS.
I determined that since it started out ok I had to find out what changed.
It comes down to a critical update. I do not know which one.
MS will not acknowledge the problem.
I did a clean install of XP prior to the new DVD drive.
I did not install the critical updates at the time.
A few weeks later when I did is when I started having problems.
The following is one email I got from MS.
Maybe something will help you.
After installing some update, one DVD RW drive cannot read discs. Issue persists after performing the steps below:
1. System Restore
2. Reinstalled the drive
3. Reinstalled the secondary IDE
4. Moving suspect drive to Master on secondary IDE.
5. Install another drive
If I am not accurate in my understanding of this case, please feel free to correct me.
As I understand, you have been working with Linda and the following steps were suggested:
1. Apply hotfix KB899527
2. Insert another CD to see if it can be read on your computer
3. Use this CD on another computer to see if it can be read properly
4. Change the Transfer Mode
5. Modify the Registry
Based on the troubleshooting results, the issue can be caused by the following factors.
1. Hardware conflicts.
2. Corrupted system files.
To continue troubleshooting this issue, let?s performing the following suggestions:
1. Click "Start", click "Run", type in "regedit" (without quotation marks) and click "OK".
2. Navigate to the following key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
3. Right click the {4D36E965-E325-11CE-BFC1-08002BE10318} entry , choose "Export" and save it as a backup.
Note: In case we need to undo the modification, we can double click this RegBackup.reg file to restore the registry key.
4. Highlight this key ({4D36E965-E325-11CE-BFC1-08002BE10318}), on the right pane, and then check if Upperfilters and Lowerfilters value are present. If so, please right click on the values and select "Delete" to remove them.
5. Restart your computer.
Step 1: Unplug all other CD/DVD drives and only plug the suspect one
Step 2: Chang the suspect CD drive to Primary IDE channel
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If you have two or more drives installed on the primary IDE channel, we may need to temporarily remove one of them.
Step 3: System Repair
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1. Make sure you have set your CD-ROM as the first priority boot device. You may refer to your computer manual for information on how to do this.
2. Insert the Windows XP CD into your CD-ROM and reboot your computer.
3. When you see "Press any key to boot from CD?" on the screen, press a key to let your computer boot from the Windows XP CD.
4. When the computer boots from the CD-ROM, it will check your hardware and then prompt you the following options.
* To set up Windows XP now, press Enter.
* To repair a Windows XP installation using Recovery Console, press R.
* To quit Setup without installing Windows XP, press F3.
Please press Enter. (Note: please do not press R at this step)
5. Press the F8 key to agree the Licensing Agreement.
6. You will see your current Windows XP installation listed in a box and get the following options:
* To repair the selected Windows XP installation, press R.
* To continue installing a fresh copy of Windows XP without repairing, press Esc.
Please press "R".
7. Then the setup program will repair Windows XP automatically.
After repairing Windows XP, you may need to re-activate it. You can call the following number to activate Windows XP:
I ended up doing a system repair which among other things completely strips your system of updates.
After the repair, I got my drive back. I have not re-installed any critical updates.
Last weekend I did an upgrade for a guy I work with on his computer which included a fresh install of windows.
Did all the critical updates and guess what. His DVD drive quit reading. It's a Dell puter, not sure the brand burner.
I did a re-format, clean install of XP and no updates.
Works perfect.
Sorry for the long post.
I just thought I could share a bit of my pain.
I have many, many hour in troubleshooting this issue.
Good luck.
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