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afterdawn.com > forums > pc hardware > dvd / blu-ray drives > help with dvd/cd-rom drives
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help with dvd/cd-rom drives
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cmoe2218
Newbie
_ 		4. September 2007 @ 09:17 _ Link to this message    Send private message to this user   
i have a gateway laptop with windows vista and my drive just stopped working.when i put in a cd or dvd nothing happens...its like dead! im pretty good with computers but i have no idea what to do.when i go to device manager it has the caution thing by the player so something is wrong...the drive is HL-DT-ST DVD-RW GWA-4082N ATA Device if that helps.THANKS
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ddp
Moderator
_ 		4. September 2007 @ 09:35 _ Link to this message    Send private message to this user   
uninstall the drive in device manager & restart windows si it can find the new hardware & load it's driver.
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cmoe2218
Newbie
_ 		4. September 2007 @ 09:40 _ Link to this message    Send private message to this user   
okay i'll try that.thanks
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cmoe2218
Newbie
_ 		4. September 2007 @ 09:44 _ Link to this message    Send private message to this user   
darn! it didn't work...it said it was not successfully installed.
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Miriam142
Newbie
_ 		4. September 2007 @ 12:43 _ Link to this message    Send private message to this user   
I seem to have a similar problem, only the device manager says there is nothing wrong. I have thought that maybe the registry needs editing but I don't know for sure or even what changes would have to made. What can I do?
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ddp
Moderator
_ 		4. September 2007 @ 14:28 _ Link to this message    Send private message to this user   
have you both tried system restores?
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cmoe2218
Newbie
_ 		4. September 2007 @ 14:40 _ Link to this message    Send private message to this user   
no,i don't know how to do that either..
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ddp
Moderator
_ 		4. September 2007 @ 14:47 _ Link to this message    Send private message to this user   
read your user manual or do a help search for system restore as haven't done that yet on vista.
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Miriam142
Newbie
_ 		4. September 2007 @ 18:57 _ Link to this message    Send private message to this user   
I tried a system restore and it didn't help my problem at all.
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cmoe2218
Newbie
_ 		5. September 2007 @ 11:18 _ Link to this message    Send private message to this user   
didn't help me either..:(
im gonna start screaming now
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ddp
Moderator
_ 		5. September 2007 @ 17:15 _ Link to this message    Send private message to this user   
is there an error code like 19 or 39?
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cmoe2218
Newbie
_ 		5. September 2007 @ 17:32 _ Link to this message    Send private message to this user   
yea error code 39
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ddp
Moderator
_ 		5. September 2007 @ 17:42 _ Link to this message    Send private message to this user   
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cmoe2218
Newbie
_ 		5. September 2007 @ 19:09 _ Link to this message    Send private message to this user   
thanks but i don't want to risk losing all my stuff.
i'll just have to take it somewhere i guess..i really don't know what im doing.
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Miriam142
Newbie
_ 		7. September 2007 @ 14:42 _ Link to this message    Send private message to this user   
I don't seem to be getting any error message. I think it might be a problem with the laser. Is there a way I could clean the drive?
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ddp
Moderator
_ 		7. September 2007 @ 17:37 _ Link to this message    Send private message to this user   
use a cd\dvd cleaning disk.
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Ripper
AfterDawn Addict
_ 		8. September 2007 @ 02:59 _ Link to this message    Send private message to this user   
OR you can use a cotton bud dipped in rubbing alcohol (like ethanol, not wine) and wipe the laser in a circular motion for 10 seconds. Repeat with the dry end of the bud to ensure no residue is left on the laser.

:-)
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Miriam142
Newbie
_ 		8. September 2007 @ 06:27 _ Link to this message    Send private message to this user   
Neither of those things worked. I have a feeling that I have to replace the burner.
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Ripper
AfterDawn Addict
_ 		8. September 2007 @ 12:34 _ Link to this message    Send private message to this user   
What exactly is the problem? Does your drive not read any discs, such as blank and commercial, or is it just blank media you are having a problem with?

If the former, your drive is most likely dead/dying after the previous suggestions failed. If the latter, you need to update your firmware or try some new blank media.


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cmoe2218
Newbie
_ 		8. September 2007 @ 13:21 _ Link to this message    Send private message to this user   
my dvd/cd-rom still isn't working but im gonna go to the gateway site and download a new driver but i don't know what one to do....how do i know?
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Ripper
AfterDawn Addict
_ 		8. September 2007 @ 13:38 _ Link to this message    Send private message to this user   
Check your model number in device manager or download Nero Info Tool to tell you and then check on the site for the right one.
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afterdawn.com > forums > pc hardware > dvd / blu-ray drives > help with dvd/cd-rom drives
 

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