aivx-abigs and mac - compatibility problem

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aivx-abigs and mac - compatibility problem

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handik

Newbie

26. September 2007 @ 23:28

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hi there,

I have been using my AivX DVP270A by Sarotech for years with my PC.
Now I have switched to Mac and when I plug the usb to my Mac, it shows all files and folders of the AivX (as it was a normal external harddrive) but it does not let me modify anything.
I right clicked on the hardware and it showed that my AivX was configured for Win NT and I don't have permission to modify anything on it.
So basically I can't use the AivX at all (that is: I can plug it to my TV and see all that I have from when I was using PC, but I can't put new things into it or delete my old stuff).
I have contacted Sarotech but they did not reply.
I was thinking to back up my AivX and then format it with Mac, but I am not sure if after formatting it I will be able to use it again from my TV.
Shall I create a partition instead, with ipartition, and move all my datas there?

Please help!

thanks

Claudio

[ + quote]

handik

Newbie

27. September 2007 @ 08:00

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this is the answer I have got from Sarotech:

<quote>

Dear Claudio,

Thank you for your email.

It seems Hard Disk Drive failure.

If you have an extra HDD, please try an extra HDD instead of your original.

Please try to connect another HDD with abigs DVP-370A.

Let me know if you have more questions.

Best regards,

Shelly Park
Sarotech Co., LTD
Overseas Sales Dept.
+82 2 480 5132
Sarotech Bldg. 320-15, Seongnae-Dong, Gangdong-Gu
Seoul, Korea 134-851
E-mail : shelly@sarotech.com

<unquote>

this is the most idiotic answer I have ever received!
the hard-drive works perfectly!
i wonder how can a good company like sarotech offer such a poor support service!

if anybody outthere knows how to solve the problem please help!

[ + quote]

sammorris

AfterDawn Addict

4 product reviews

27. September 2007 @ 09:44

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Loads of companies have ass tech support like that I'm afraid. Do they have a help forum on the site?

[ + quote]

Afterdawn Addict // Silent PC enthusiast // PC Build advisor // LANGamer Alias:Ratmanscoop
PC Specs page -- http://my.afterdawn.com/sammorris/blog_entry.cfm/11247
updated 10-Dec-13

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