I just purchased a new desktop about a month ago. For the first couple of weeks everything worked fine, but out of the blue my dvd drive stopped reading dvds (movies) and is extremely slow in reading dvdroms (to the point of not reading them at all). Note that it is reading, playing, and writing Cds and Cdroms without any problems what so ever, so the problem seems to be limited to DVD.
My computer is a HP Pavilvion n6230a running on Vista Home Premium.
The DVD drive in question is HL-DT-ST DVDRRW GSA-H30L SCSI CdRom Device (which I think is a HP branded drive).
When I insert a DVD or DVDrom, nothing happens. When I try to tell it to explore or open the drive, it tells me to insert a disc into the drive.
I've run the HP onboard Hardware Diagnostic Tools and it won't even read the DVDs to perform the DVD tests.
I've deleted the upper/lower filters from the registry, uninstalled the drivers and reinstalled them, made sure that the drivers and firmware are up to date, but so far nothing has worked.
I'm at my wits end. HP tech support has been no help at all (their advice is to crash the computer and reinstall Vista). Does anyone have any suggestions on fixing this?
I went to HP support and they said there was a problem with the drive and they sent me a new one (under warrenty). I installed the new drive and it worked just fine. I think there is a physical problem with the drive itself. Bug HP for a new drive.
