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Nero vision 5 closes unexpectedly when adding files
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mmcq
Newbie
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26. November 2007 @ 13:27 |
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Hello all, im using nero 8 on vista, used the trial package first and worked fine so got the full version. Problem is now when i try to add video files it allows me to find the file but when i click on open, nero vision closes and returns me to the StartSmart.
However this is not the case with all the video files only certain ones. Any suggestions would be great
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donewell
Member
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27. November 2007 @ 09:40 |
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Try posting a log
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mmcq
Newbie
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27. November 2007 @ 11:18 |
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cheers for replying im such a newbie at all this im not sure where to find the log file. I did a search and can see where to look for nero 6 and 7 but not nero 8, any ideas? Thanks
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donewell
Member
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27. November 2007 @ 11:22 |
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Sorry i don't use ver.8 so i don't know where they hide it now, maybe some who knows will read this
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mmcq
Newbie
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27. November 2007 @ 11:36 |
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hope so thanks anyway
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mmcq
Newbie
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27. November 2007 @ 12:35 |
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Think i found it, although im no expect but this is the last log file for an avi file that nero vision accepted and burnt sucessfully, is it any use?
Windows XP 6.0
IA32
WinAspi: -
NT-SPTI used
Nero API version: 8.1.1.4
Using interface version: 8.0.0.0
Installed in: C:\Program Files\Nero\Nero8\Nero Burning Rom\
Application: Nero\NeroVision
Internal Version: 8, 1, 1, 4
Recorder: <HL-DT-ST DVD+-RW GSA-T11N>Version: A103 - HA 1 TA 0 - 8.1.1.4
Adapter driver: <IDE> HA 1
Drive buffer : 2048kB
Bus Type : via Inquiry data
Connected to MMC as unknown drive with class-nr : 1
Drive is autodetected - recorder class: Std. MMC recorder
=== Scsi-Device-Map ===
DiskPeripheral : ST9160821AS iaStor Port 0 ID 0 DMA: On
=== CDRom-Device-Map ===
HL-DT-ST DVD+-RW GSA-T11N E: CdRom0
=======================
AutoRun : 1
Excluded drive IDs:
WriteBufferSize: 83886080 (0) Byte
BUFE : 0
Physical memory : 2045MB (2094664kB)
Free physical memory: 1054MB (1079400kB)
Memory in use : 48
Uncached PFiles: 0x0
Use Inquiry : 1
Global Bus Type: default (0)
Check supported media : Disabled (0)
27.11.2007
NeroAPI
23:49:22 #1 Phase 111 File APIProgress.cpp, Line 285
DVD-Video files sorted
23:49:22 #2 Text 0 File SCSIPTICommands.cpp, Line 450
LockMCN - completed sucessfully for IOCTL_STORAGE_MCN_CONTROL
23:49:22 #3 ISO9660GEN -11 File Geniso.cpp, Line 3347
First writeable address = 0 (0x00000000)
23:49:22 #4 ISO9660GEN -11 File Geniso.cpp, Line 3347
First writeable address = 0 (0x00000000)
23:49:22 #5 Text 0 File Burncd.cpp, Line 3530
Turn on Disc-At-Once, using DVD media
23:49:23 #6 Text 0 File FilesystemSettingsValidator.cpp, Line 142
FS Settings: using validator 'CUDFSettingsValidatorDVD'
ParamMode = 'DVDVideo', changing UDF partition type from 'physical' to 'physical'
Changing UDF revision from '1.02' to '1.02'
23:49:23 #7 Text 0 File FilesystemSettingsValidator.cpp, Line 142
FS Settings: using validator 'CUDFSettingsValidatorDVD'
ParamMode = 'DVDVideo', changing UDF partition type from 'physical' to 'physical'
Changing UDF revision from '1.02' to '1.02'
23:50:05 #8 Text 0 File FilesystemSettingsValidator.cpp, Line 142
FS Settings: using validator 'CUDFSettingsValidatorDVD'
ParamMode = 'DVDVideo', changing UDF partition type from 'physical' to 'physical'
Changing UDF revision from '1.02' to '1.02'
23:50:05 #9 Text 0 File DlgWaitCD.cpp, Line 307
Last possible write address on media: 2295103 (510:01.28, 4482MB)
Last address to be written: 2286031 (508:00.31, 4464MB)
23:50:05 #10 Text 0 File DlgWaitCD.cpp, Line 319
Write in overburning mode: NO (enabled: CD)
23:50:05 #11 Text 0 File DlgWaitCD.cpp, Line 2972
Recorder: HL-DT-ST DVD+-RW GSA-T11N, Media type: DVD+R
Disc Manufacturer ID: <MCC>, Media Type ID: <004>, Product revision number: 0
Disc Application Code: 0, Extended Information Indicators: 7
23:50:05 #12 Text 0 File DlgWaitCD.cpp, Line 493
>>> Protocol of DlgWaitCD activities: <<<
=========================================
Not enough free discspace.
(Medium in drive: DVD+R. Medium required by compilation: DVD R/RW, DVD+R DL.)
23:50:05 #13 Text 0 File ThreadedTransferInterface.cpp, Line 785
Setup items (after recorder preparation)
0: TRM_DATA_MODE1 ()
2 indices, index0 (150) not provided
original disc pos #0 + 2286032 (2286032) = #2286032/508:0.32
relocatable, disc pos for caching/writing not required/ required
-> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 2286032 blocks [E: HL-DT-ST DVD+-RW GSA-T11N]
--------------------------------------------------------------
23:50:05 #14 Text 0 File ThreadedTransferInterface.cpp, Line 986
Prepare [E: HL-DT-ST DVD+-RW GSA-T11N] for write in CUE-sheet-DAO
DAO infos:
==========
MCN: ""
TOCType: 0x00; Session Closed, disc fixated
Tracks 1 to 1: Idx 0 Idx 1 Next Trk
1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 4681793536, ISRC ""
DAO layout:
===========
___Start_|____Track_|_Idx_|_CtrlAdr_|_____Size_|______NWA_|_RecDep__________
0 | lead-in | 0 | 0x41 | 0 | 0 | 0x00
0 | 1 | 0 | 0x41 | 0 | 0 | 0x00
0 | 1 | 1 | 0x41 | 2286032 | 0 | 0x00
2286032 | lead-out | 1 | 0x41 | 0 | 0 | 0x00
23:50:05 #15 Text 0 File SCSIPTICommands.cpp, Line 240
SPTILockVolume - completed successfully for FSCTL_LOCK_VOLUME
23:50:05 #16 Text 0 File Burncd.cpp, Line 4316
Caching options: cache CDRom or Network-No, small files-Yes (<32KB)
23:50:05 #17 Phase 24 File APIProgress.cpp, Line 285
Caching of files started
23:50:05 #18 Text 0 File Burncd.cpp, Line 4435
Cache writing successful.
23:50:05 #19 Phase 25 File APIProgress.cpp, Line 285
Caching of files completed
23:50:05 #20 Phase 36 File APIProgress.cpp, Line 285
Burn process started at 8x (11,080 KB/s)
23:50:05 #21 Text 0 File ThreadedTransferInterface.cpp, Line 2735
Verifying disc position of item 0 (relocatable, disc pos, no patch infos, orig at #0): write at #0
23:50:05 #22 Text 0 File Cdrdrv.cpp, Line 10026
---- Disc Structure: Physical Format Information (00h) ----
Media Type: 0, Layer: 0, Address: 0 (0 h), AGID: 0; Length: 2050
Book Type: DVD-ROM (0), Part Version: 1.0x (1)
Disc Size: 120 mm, Maximum Rate: <not specified> (F h)
Number of Layers: 1, Track Path: Parallel Track Path (PTP), Layer Type: recordable
Linear Density: 0,267 um/bit, Track Density: 0,74 um/track
Starting Physical Sector Number of Data Area: 30000 h (DVD-ROM, DVD-R/-RW, DVD+R/+RW)
End Physical Sector Number of Data Area: 26053F h
Data in Burst Cutting Area (BCA) does not exist
Twin Format Flag: 0
Media Specific [16..783]:
00 00 07 4D 43 43 00 00 - 00 00 00 30 30 34 00 38 ...MCC.....004.8
23 54 37 12 02 54 6C 02 - 92 5F 15 15 0B 0B 08 08 #T7..Tl.Æ_......
01 19 1B 0C 0C 0C 0D 01 - 00 00 00 00 00 00 00 00 ................
01 00 38 38 02 2C 5A 1A - 05 2E 23 10 04 1E 1D 01 ..88.,Z...#.....
00 00 02 2C 5A 1A 05 2E - 23 10 04 1E 1D 01 00 00 ...,Z...#.......
02 00 54 70 02 30 63 3C - 24 14 0C 0C 01 20 00 00 ..Tp.0c<$.......
00 00 02 40 66 42 24 14 - 0C 0C 01 20 00 00 00 2B ...@fB$........+
03 00 54 DF 02 30 63 3C - 24 14 0C 0C 01 20 00 00 ..T▀.0c<$.......
00 00 02 75 5E 58 24 14 - 0A 0A 01 20 00 00 00 59 ...u^X$........Y
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
23:50:05 #23 Text 0 File DVDPlusRW.cpp, Line 675
Start write address at LBA 0
DVD high compatibility mode: Yes
23:50:05 #24 Text 0 File ThreadedTransfer.cpp, Line 268
Pipe memory size 83836800
00:02:33 #25 Text 0 File WriterStatus.cpp, Line 113
<E: HL-DT-ST DVD+-RW GSA-T11N> start writing Lead-Out at LBA 2286032 (22E1D0h), length 0 blocks
00:02:59 #26 Text 0 File DVDPlusRW.cpp, Line 935
EndDAO: Last written address 2286032
00:02:59 #27 Phase 37 File APIProgress.cpp, Line 285
Burn process completed successfully at 8x (11,080 KB/s)
00:03:07 #28 Text 0 File SCSIPTICommands.cpp, Line 287
SPTIDismountVolume - completed successfully for FSCTL_DISMOUNT_VOLUME
00:03:10 #29 Text 0 File Cdrdrv.cpp, Line 11276
DriveLocker: UnLockVolume completed
00:03:10 #30 Text 0 File SCSIPTICommands.cpp, Line 450
UnLockMCN - completed sucessfully for IOCTL_STORAGE_MCN_CONTROL
Existing drivers:
Registry Keys:
HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon
====== *** NeroAPI, History File *** ======
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mmcq
Newbie
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27. November 2007 @ 12:40 |
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Just if anyone else is looking for the log file for nero 8 i found it under
c:\users\(user)\AppData\Roaming\Nero\Nero8\NeroHistory
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donewell
Member
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27. November 2007 @ 15:36 |
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This looks like a good burn!! can't tell about your bad ones with out a log on a bad one
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mmcq
Newbie
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27. November 2007 @ 16:28 |
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Yea that burn was fine, usually there all good. However the problem occurs when i try to add the video files. I get to the window asking me to add video files. I open this window, find the video i want to add and click on it. The adding files image pops up for 2 seconds and then all of a sudden closes the vision programme. I dont think it creates a log file from this stage. Its weird because some files are fine and some cause this problem
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donewell
Member
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27. November 2007 @ 16:33 |
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Sorry i couldn't help. mark down the file extension of the ones that won't work and email nero, they just might answer. They could be an unsuported file type.
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mmcq
Newbie
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27. November 2007 @ 17:17 |
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Will try that, i appreciate you taking the time to help. Thanks.
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wstcstgy3
Newbie
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29. November 2007 @ 13:02 |
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MMCQ:
I have experienced the same problem with v7 and v8. Nero Tech Support has recommended the following and while it has improved my experience, Tech Support is still working to resolve the problem for me.
1) v8.1.1.4 and v8.1.1.0b are more stable than v8.0.0.0, so update.
http://www.nero.com/enu/downloads-nero8-update.php
2) Defrag...Defrag...Defrag.
3) Download and run CodecSniper.exe and look for
a) Broken Video codecs
b) Excessive or codecs incompatible with Nero.
http://www.videohelp.com/tools/Codec_Sniper
4) Download NeroSupport.exe and submit to Nero a NeroSupport.cab
NeroSupport.exe v8 is not as reliable as v7 was, has bugs and doesn't work on all computers, so look for the "NeroSupport.cab file on your desktop" not there...probably didn't work.
http://www.nero.com/enu/downloads-infotools.html
5) My experience with aborts like you describe has been that no "Log" file is created because the program aborts...dah!
Once Germany and Glendale advise me of a better fix I'll repost.
Best of Luck.
wstcstguy3
WestCoastGuy3
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mmcq
Newbie
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29. November 2007 @ 14:17 |
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thanks for the post. i have the latest version, nero tech asked me to try a clean install but didnt make a difference just waiting to hear back from them. I tried the codec sniper but to be honest not sure how to use that, when i load it up i dont see anywhere to search for codecs or none are displayed. I have created the nerosupport file and when i hear back i will send it to them. Cheers for helping its getting really frustrating.
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wstcstgy3
Newbie
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29. November 2007 @ 15:50 |
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MMCQ
My CodecSniper verbally says "Welcome" when opened and Head Shot when closed and displays data in columns similar to:
Nr - Class Name - Filename - FourCC - Version - Status
01 DirectShow Nero DigitalAVC Video Decoder v8.00 OK
with the data in columns directly below each label...If not...try downloading Codec_Sniper.exe from a different website, maybe yours isn't compatible with Vista or became corrupted during download...If not... ugh#.
You might also try downloading GSpot.exe (freeware as well).
Within your NeroSupport.cab file, extract the file labeled dxdiag.txt and about half way down you should find "DirectShow Filters" this is the list of codecs presently installed on your machine. Codecs "Source files" can also be found under your Hardware/Devices settings/Video Codecs.
Nero Tech Support (Paid @ $1.29/min & Germany Tech support), for me, have about a 2 week turn around between emails...So hopefully you have patience.
Many speak highly of Gwendolyn on this website...Maybe she can help.
Good Luck
wstcstguy3
WestCoastGuy3
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mmcq
Newbie
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30. November 2007 @ 04:32 |
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Yea could have been corrupt because the columns were all blank, will try another. Cant afford the phone calls to tech support so gotta stick with the email. However it is kinda slow but when i sent them an email threatening to ask for a refund beacuse it was not working they emailed me in a few hours, could be just a one off thou,
cheers again
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