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Help me out...
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Jimmy84
Junior Member
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10. December 2007 @ 17:56 |
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I built my computer last 2 months....The first month everything seem Ok...but now my computer get a serious problem...Sometime I use for about 5 or 10' It automatic restart....I do not know what happen to my PC...while I doing my school work..I lost all of them..Please help me
Jim
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Member
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10. December 2007 @ 18:24 |
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hi,
a rebooting PC, that could be a list of different reasons:
drivers, software, heat, malware??
do you have updated anitvirus and anti-malware apps?
installed any new software lately? drivers?
cpu, case fans working?
getting any BSOD's?
not a lot to go on.
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Jimmy84
Junior Member
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11. December 2007 @ 13:32 |
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I check my fans work fine.....and My pc install some kind anitvirus,,,Spyware...I think I got that problem because of software,,,,Do u think so?
Jim
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Member
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11. December 2007 @ 14:45 |
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Most likely it is the ndis.sys problem.
When starting your computer press f8
select disable automatic restart on system failure, when youre computer tries to restart again, it wont u will get a bsod stop error code. which i can probably help u fix.
No worries mate.
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Jimmy84
Junior Member
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11. December 2007 @ 17:39 |
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Thanks you guys.....I will try to stop automatic restart....Thank a lot.........
Jim
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Member
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11. December 2007 @ 18:19 |
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hi,
Quote:
Spyware...I think I got that problem because of software,,,,Do u think so?
well, lets see what a hjt log will dig up:
download hjt from here:
http://www.trendsecure.com/portal/en-US/.../HJTInstall.exe
* Save HJTInstall.exe to your desktop.
* Doubleclick on the HJTInstall.exe icon on your desktop.
* By default it will install to C:\Program Files\Trend Micro\HijackThis .
* Click on Install.
* It will create a HijackThis icon on the desktop.
* Once installed, it will launch Hijackthis.
* Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
* Click on "Edit > Select All" then click on "Edit > Copy" and Paste the entire contents of the log in next reply.
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Jimmy84
Junior Member
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12. December 2007 @ 12:52 |
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Hi echoreply....What do you meant by " Paste entire contents of the log in next reply." I really do not know what I should do....Please explain it....Thank a lot...
Jim
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Jimmy84
Junior Member
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19. December 2007 @ 12:08 |
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Hi echoreply....Soory misunderstand last time....Can you please help me. what should I do....I just start PC and click on some thing...It automatic restart...please....
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:06:55 AM, on 12/19/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Lavasoft\Ad-Aware SE Professional\Ad-Watch.exe
C:\WINDOWS\system32\CTHELPER.EXE
C:\WINDOWS\system32\devldr32.exe
C:\Program Files\SEC\MagicTune3.6\GammaTray.exe
C:\Program Files\SEC\Natural Color\NaturalColorLoad.exe
C:\Program Files\SEC\MagicTune3.6\MagicTune.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Linksys\WMP11 Config Utility\WMP11CFG.exe
C:\Program Files\Yahoo!\Yahoo! Music Jukebox\ymetray.exe
C:\Program Files\Eset\nod32krn.exe
C:\Program Files\Common Files\Roxio Shared\SharedCOM8\RoxMediaDB.exe
C:\Program Files\Common Files\Roxio Shared\SharedCOM8\RoxWatch.exe
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ycomp/d.../search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ycomp/d...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://att.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapps.yahoo.com/customiz...//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customiz.../search/ie.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customiz...//www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Qua Tang Trai Tim http://quatangtraitim.us.tf
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\Yahoo!\Common\yiesrvc.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O2 - BHO: XBTP01621 - {9EBBE90B-282E-4c39-8A7E-120749169F0F} - C:\PROGRA~1\BEARSH~2\MediaBar.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Mega Manager IE Click Monitor - {bf00e119-21a3-4fd1-b178-3b8537e75c92} - C:\Program Files\Megaupload\Mega Manager\MegaIEMn.dll
O2 - BHO: SidebarAutoLaunch Class - {F2AA9440-6328-4933-B7C9-A6CCDF9CBF6D} - C:\Program Files\Yahoo!\browser\YSidebarIEBHO.dll
O3 - Toolbar: BearShare MediaBar - {B7D3E479-CC68-42B5-A338-938ECE35F419} - C:\Program Files\BearShare MediaBar\MediaBar.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O4 - HKLM\..\Run: [AWMON] "C:\Program Files\Lavasoft\Ad-Aware SE Professional\Ad-Watch.exe"
O4 - HKLM\..\Run: [WINDVDPatch] CTHELPER.EXE
O4 - HKLM\..\RunOnce: [DevconDefaultDB] READREG.EXE /PSCONV={NO} /NO_DEFPS
O4 - HKLM\..\RunOnce: [WDM_DMUSIC0] rundll32.exe streamci.dll,StreamingDeviceSetup {8C07DD50-7A8D-11d2-8F8C-00C04FBF8FEF},dmusic,{2EB07EA0-7E70-11D0-A5D6-28DB04C10000},C:\WINDOWS\INF\WDMAUDIO.inf,WDM_DMUSIC.Interface.Install
O4 - HKCU\..\Run: [Yahoo! Pager] -quiet
O4 - HKUS\S-1-5-18\..\Run: [PcSync] C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe /NoDialog (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [PcSync] C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe /NoDialog (User 'Default user')
O4 - Startup: Epson printer Registration.lnk = F:\Titles\Ereg\English\EPSONREG.EXE
O4 - Startup: Natural Color.lnk = C:\Program Files\SEC\Natural Color\NaturalColorMain.exe
O4 - Global Startup: Color Calibration.lnk = ?
O4 - Global Startup: Desktop Manager.lnk = C:\Program Files\Research In Motion\BlackBerry\DesktopMgr.exe
O4 - Global Startup: MagicTune 3.6.lnk = ?
O4 - Global Startup: NaturalColorLoad.lnk = ?
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O4 - Global Startup: Wireless PCI Card Configuration Utility.lnk = C:\Program Files\Linksys\WMP11 Config Utility\WMP11CFG.exe
O4 - Global Startup: ymetray.lnk = C:\Program Files\Yahoo!\Yahoo! Music Jukebox\ymetray.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Liens de téléchargement avec Mega Manager... - C:\Program Files\Megaupload\Mega Manager\mm_file.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra button: AT&T Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Poker.com - {6FDD5236-C9F0-49ef-935D-385F5E21991A} - C:\Program Files\Poker.com\Poker.exe (file missing) (HKCU)
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: NOD32 Kernel Service (NOD32krn) - Eset - C:\Program Files\Eset\nod32krn.exe
O23 - Service: LiveShare P2P Server (RoxLiveShare) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\SharedCOM8\RoxLiveShare.exe
O23 - Service: RoxMediaDB - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\SharedCOM8\RoxMediaDB.exe
O23 - Service: RoxUpnpRenderer (RoxUPnPRenderer) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\SharedCom\RoxUpnpRenderer.exe
O23 - Service: RoxUpnpServer - Sonic Solutions - C:\Program Files\Roxio\Easy Media Creator 8\Digital Home\RoxUpnpServer.exe
O23 - Service: Roxio Hard Drive Watcher (RoxWatch) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\SharedCOM8\RoxWatch.exe
O23 - Service: SmartLinkService (SLService) - Smart Link - C:\WINDOWS\SYSTEM32\slserv.exe
--
End of file - 7854 bytes
Jim
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Member
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19. December 2007 @ 21:58 |
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hi,
sorry, didnt see your dec 12 reply. a hjt log is mostly for signs of malware. the good news is i dont see any malware in the log. you also have antivirus and a antimalware app, both up to date i assume. its possible for malware to cause problems but iam not seeing that as far as the log goes. i would say its safe to rule out malware as a cause of the shut down problem. there could be many other possibilites for the cause.
start HJT, click the "Scan" button. check the items below, close any open windows, then click "Fixed checked"
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Qua Tang Trai Tim http://quatangtraitim.us.tf
O9 - Extra button: Poker.com - {6FDD5236-C9F0-49ef-935D-385F5E21991A} - C:\Program Files\Poker.com\Poker.exe (file missing) (HKCU)
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