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Nero installs but wont RUN!
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jeffko
Suspended due to non-functional email address
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23. December 2007 @ 09:51 |
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...but the programs will not execute. You click on them from the desktop icon, or the program group, you will see the hourglass briefly (about one second)
Nero has sent me (after usually waiting a week at a time, the same instruction, but with a different update. Here is what they have sent:
Dear Mr. Jeffko,
thank you for your e-mail.
Did you use the latest version 8.2.8.0 for installation?
We recommend the following procedure for installation if you are facing problems like the one you
describe:
1.) Uninstall all Nero applications using the CleanTool
2.) Manually delete remaining Nero entries
3.) Install the latest version of Nero 8
If the installation problem still persists, we require specific information for further analysis.
Please send us the following files:
4.) The Log archive NeroSupport.cab
5.) Error message(s) as a screenshot
1.)
Uninstall all Nero applications using the Nero CleanTool
First, you should completely uninstall all Nero 8 applications from your computer. Please proceed
with the following steps:
1. Find your Nero 8 serial number.
2. Uninstall all Nero 8 programs using the Nero CleanTool
1.
For a later reinstallation of Nero 8 it is necessary that you find and note your serial number
before uninstalling Nero.
Please proceed as follows to find your Nero 8 serial number in Nero ControlCenter:
Click "Start" in the Windows start menu.
Subsequently click the entries "All Programs"-"Nero 8?-"Nero ToolKit"??Nero
ControlCenter?.
-> Nero Control Center will open.
Click the "Licence" icon on the left side to see your serial number.
-> Your serial number is displayed in the window on the right.
Please write down your serial number.
Alternatively, you can also find your serial number in the Windows registry.
Please proceed as follows:
Click "Start" in the Windows start menu.
Click the "Run" command.
-> The window "Run" will open.
Enter "regedit" in the "Open" text field and click the "OK" button.
-> The registry window will open.
You will find your serial number on the left side in the navigation tree.
Simply go into the path
HKEY_LOCAL_MACHINE\SOFTWARE\Nero\Installation\Families\Nero 8\Info
-> Your serial number is displayed next to the "Serial8" entry. It is structured as follows:
1K2x-xxxx-xxxx-xxxx-xxxx-xxxx-xxxx or
2K2x-xxxx-xxxx-xxxx-xxxx-xxxx-xxxx or
9k2x-xxxx-xxxx-xxxx-xxxx-xxxx-xxxx
Please write down your serial number.
2.
Now start uninstalling all Nero 8 applications from your computer using the Nero 8 CleanTool.
Please proceed as follows:
Download the Nero 8 CleanTool, save this file to your desktop.
http://www.nero.com/link.php?topic_id=109&gen_id=8
Unzip the ZIP-file with WinZip or WinRAR and save the content to your hard drive.
Double-click on the unzipped EXE-file to start the CleanTool.
-> The window ?Nero General Clean Tool? will open. The installed Nero version will be
displayed.
Activate the checkboxes in the displayed Nero version.
Then click the ?Clean? button.
-> A status window will open.
The execution of the tool may take several minutes.
Please wait until the progress bar has moved completely to the right.
In the window ?Nero General Clean Tool? click the ?Exit? button as soon as the erasing
procedure is completed.
Reboot your computer.
-> The Nero 8 CleanTool has removed all Nero entries from your computer.
2.)
Manually delete remaining Nero entries
It is possible that after using the Nero CleanTool, some Nero entries still remain on your
computer.
Please delete these entries manually.
For this, five essential steps are necessary:
1. Delete Nero from the directory ?Programs?, if applicable.
2. Delete Nero from the directory ?Common files?, if applicable.
3. Delete the folder ?Temp? from the directory ?Local settings?.
4. Delete Nero from the registry, if applicable.
5. Reboot you computer.
1.
Delete Nero from the directory ?Programs?
Right-click the "Start" button in the Windows start menu and select the entry ?Explorer?.
-> The Windows Explorer will open.
In the drop-down menu select the menu item ?System (C:)? and click the folder ?Programs?.
Can you see the folder ?Nero? in this directory?
If that is the case, please right-click the folder ?Nero? and select the entry ?Delete? in
the menu.
-> The window ?Confirm the folder deletion? will open.
Confirm this by clicking the ?Yes? button.
If the deletion of single subfolders is not possible, follow the path
?C:\Programs\Nero\Nero 7? respectively
?C:\Programs\Nero\Nero 8?
and delete the subfolders individually by right-clicking the respective folder and selecting the
entry ?Delete? in the menu.
-> The window ?Confirm the folder deletion? will open.
Confirm this by clicking the ?Yes? button.
Folders and files that cannot be deleted may remain in the respective directory.
Please let us know which files and folders these are and what the error message tells you during
the deletion.
2.
Delete Nero from the directory ?Common files?
Right-click the "Start" button in the Windows start menu and select the entry ?Explorer?.
-> The Windows Explorer will open.
In the drop-down menu select the menu item ?System (C:)? and subsequently click the folders
?Programs? and ?Common files?.
Can you see the folder ?Ahead? respectively "Nero" in that folder?
If that is the case, right-click the folder ?Ahead? respectively "Nero" and select the entry
?Delete? in the menu.
-> The window ?Confirm the folder deletion? will open.
Confirm this by clicking the ?Yes? button.
If the deletion of single subfolders is not possible, follow the path
?C:\Programs\Common files\Ahead? respectively
?C:\Programs\Common files\Nero?
and delete the subfolders individually by right-clicking the respective folder and selecting the
entry ?Delete? in the menu.
-> The window ?Confirm the folder deletion? will open.
Confirm this by clicking the ?Yes? button.
Folders and files that cannot be deleted may remain in the respective directory.
Please let us know which files and folders these are and what the error message tells you during
the deletion.
3.
Delete the folder ?Temp? from the directory ?Local settings?
Right-click the "Start" button in the Windows start menu and select the entry ?Explorer?.
-> The Windows Explorer will open.
Please open the follwing directory:
under Windows Vista:
c:\User\<your username>\AppData/Local
under Windows XP:
C:\Dokuments and Settings\<your username>Local Settings
You will find the subfolder ?Temp? in this location.
Right-click the folder ?Temp? and select the entry ?Delete? in the menu.
-> The window ?Confirm the folder deletion? will open.
Confirm this by clicking the ?Yes? button.
If the folder ?Local settings? is not displayed in this directory, check the following
settings in Windows:
In the menu bar of Windows Explorer select the "Tools" menu. Select "Folder Options", go to the
"View" tab, and in the navigation tree under "Hidden files and folders" select the option "Show
hidden files and folders". Confirm this change by clicking the "Apply" and "OK" buttons.
4.
Delete Nero from the registry
Click "Start" in the Windows start menu.
Click the "Run" command.
-> The window "Run" will open.
Enter "regedit" in the "Open" text field and click the "OK" button.
-> The registry window will open.
First check if there is still the entry ?Ahead? in the navigation tree on the left side of the
window under the path HKEY_LOCAL_MACHINE\Software\.
If that is the case, right-click the folder ?Ahead? and select the entry ?Delete? in the
menu.
-> The window ?Confirm the key deletion? will open.
Confirm this by clicking the ?Yes? button.
Then check if there is still the entry ?Nero? in the navigation tree on the left side of the
window under the path HKEY_LOCAL_MACHINE\Software\.
If that is the case, right-click the folder ?Nero? and select the entry ?Delete? in the
menu.
-> The window ?Confirm the key deletion? will open.
Confirm this by clicking the ?Yes? button.
Now check if there is still the entry ?Ahead? in the navigation tree on the left side of the
window under the path HKEY_CURRENT_USER\Software\.
If that is the case, right-click the folder ?Ahead? and select the entry ?Delete? in the
menu.
-> The window ?Confirm the key deletion? will open.
Confirm this by clicking the ?Yes? button
Finally check if there is still the entry ?Nero? in the navigation tree on the left side of
the window under the path HKEY_CURRENT_USER\Software\.
If that is the case, right-click the folder ?Nero? and select the entry ?Delete? in the
menu.
-> The window ?Confirm the key deletion? will open.
Confirm this by clicking the ?Yes? button.
5.
Reboot you computer
Close all open windows and reboot your computer.
3.)
Install the latest version of Nero 8
To install the latest Nero 8 version, please proceed as follows:
(Note: do not install a previous Nero 8 version from an installation CD now, but download and
install the latest version of Nero 8 from our website. All Nero 8 download versions have the full
range of functions as an original Nero 8 installation CD. There is no need to install a previous
version of Nero first.)
Download and install the latest Nero 8 version from our website using the following link:
http://www.nero.com/eng/downloads-nero8-update.php
Save this file to your desktop.
Double-click the downloaded Nero 8 installation file to start the installation.
Enter your Nero 8 serial number during the installation to make your Nero into a permanent
version.
(The download without a serial number is a trial version only).
-> You now have a newly installed version of Nero 8 on your computer.
If the installation problem still persists, please send us the following files:
4.)
The Log archive NeroSupport.cab
Please click the following link in order to download the file "GetSupportFiles.zip" to your hard
drive:
http://www.nero.com/link.php?topic_id=209&gen_id=8
Extract the zipped file on your hard drive using WinZip or WinRAR. Start the tool by
double-clicking on the EXE-file.
Once the tool ran successfully, you will find a file called "NeroSupport.cab" on your desktop.
Please send us this file as an e-mail attachment.
1. The following information will be gathered:
- All available log files of different Nero applications
- System information given by the Windows tool "MSInfo32"
- Information about the installed DirectX version. To get the information the Windows application
"DXDiag" will be used
- The "SETUPAPI.LOG" log file. This file will list all installed devices, Windows Service Packs
and Windows Hotfixes.
- The "TWAIN.LOG" log file. This log will list the installed devices recognized via TWAIN
- The "SchedLgU.txt" log file. This file will show information about currently scheduled tasks
(e.g. the JobScheduler in Nero BackItUp)
- Certain entries in the registry:
a. Information which settings will run the correlating Nero application
b. Information about the CD/DVD drives' installation
2. In case the "GetSupportFiles" will crash, it will automatically recognize which diagnostics
program caused the crash. Once the tool is run again, it will omit the program, causing the crash.
So if "GetSupportFiles" crashes, simply start it again.
5.)
Error message(s) as a screenshot
Please send us a screenshot displaying the problem so we can properly analyze the issue.
This screenshot will help us to find a solution.
To create the screenshot, please proceed as follows:
As soon as the problem occurs, press the Print Screen key ("Prt Sc") on your keyboard (next to the
F12 key).
If you have a laptop this process may be slightly different. On a laptop keyboard you will need to
simultaneously hold down the function key ("Fn") and the Print Screen ("Prt Sc") key.
-> You have now created a picture of your screen.
Windows will not give you any apparent options. The screenshot is currently only saved in the
Windows clipboard.
Now launch the program Microsoft Paint and proceed as follows:
Click "Start" in the Windows start menu.
Subsequently select the entries "All Programs"-"Accessories"-"Paint".
-> The program Microsoft Paint will open.
In Microsoft Paint, go to the menu bar, select "Edit" followed by "Paste".
-> The screenshot is now displayed in the Microsoft Paint window.
Go to the menu bar and select "File" followed by "Save as".
-> The window "Save as" will open.
Name the file and select the "JPEG" format as the file type in the dropdown menu.
Then click the "Save" button.
-> The picture will be automatically saved to the "My Pictures" folder located in "My Documents".
Please send us this file as an e-mail attachment.
Should you have any further queries, please do not hesitate to contact us again.
Best Regards,
XXXX XXXXXX
Nero Support
Knowing full well the definition of insanity is doing the same thing over and over, expecting a different result is surefire insanity, I spent another 4 hours with this project last night and have gotten the same results. I need to get away from the Nero-nerds and speak to some people that may know a better idea.
I am not going to delete my passords again for these idiots from Nero. Maybe this is payback for the years I used it free a long time ago.
The only different result I had this time is this:
Unable to register C:\Program Files\Nero\Nero8\Nero Burning Rom\Nero.exe.Error code:-1073741819
I went out and bought the boxed version to see if it was the download causing problems, same deal there too. I now have Roxio 10 and use it, but I really like the Nero features too.
I hope one of you can click and point me to a Merry Christmas. I got this the day it came out, It has never worked, Nero has sent me 9 emails on how to fix this. I have built three of the four computer here at home, and the fourth is not used.
Thanks if you have read this far.
Jeffko
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tripplite
Suspended due to non-functional email address
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23. December 2007 @ 11:15 |
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this may seem stupid but check
Quote:
* DVD-ROM drive for the installation
* Windows® 2000 (SP4 or later), Windows® XP (SP1 or later), Windows® Server? 2003 (SP1 or later), Windows® XP Media Center Edition Windows Vista®
Gadgets are not available for Windows Vista® x64
Nero ImageDrive currently supports Windows® 2000 and Windows® XP (32 Bit only)
* Windows® XP Professional x64, Windows® Vista® x64 (all applications except InCD, and Nero Scout work in the x86 emulator, which allows 32-bit applications to run)
* DirectX 9.0c or better
* Windows® Internet Explorer® 6.0 or higher
* 1 GHz Intel® Pentium® III processor, AMD Sempron? 2200+ or equivalent
* Minimum 256 MB RAM (for Windows Vista® minimum 512 MB RAM)
* 1.2 GB hard drive space for standard installation of all components
* Up to 9 GB available drive space for DVD images and temporary DVD files
* Graphics card with at least 32 MB video memory and a minimum resolution of 800 x 600 pixels and 16-bit color settings. However, we recommend 24-bit or 32-bit for true color.
* CD and/or DVD/DVD-RAM recorder
* Installation of the latest WHQL (Microsoft® Windows® Hardware Quality Labs) certified device driver strongly recommended
* Internet connection with DSL 1000 speed or higher for the registration and the update of the Nero 8 help files and other functions. It is also required for the activation of the complete functional range (DVD, MPEG-2, MPEG-4, and AVC), which will be required 30 days after installation. This activation is free of charge. The costs for the Internet connection are carried by the user.
* To install Nero 8 you must have administrative rights for all operating systems higher than Windows® 2000.
* For capturing and burning in real time: at least 1.6 GHz Intel® Pentium® 4 processor or AMD Sempron? 2600+
* At least 1.4 GHz Intel® Pentium® processor with 256 RAM for TV recording and DVD video editing
* Drive with SecurDisc support
* 16-bit Windows® compatible sound devices and speakers
btw:what is your os (operating system)
and specs
FIRST GO INTO SAFE MODE
you'll find theres a restore point right before you installed nero and any of this mess started,lets revert back to there go start>control panel> make sure your in category view(enabled in the left hand corner)>"Performance and Maintenance"> then go to the left hand corner and select restore point and find one before you installed nero
try installing it in safe mode with no other apps running,after going back in time....
COMPLETE THIS OPERATION IN SAFE MODE
nero often comes into trouble with your drivers, lets make sure there all accounted for, right click my computer>properties> select the hardware tab> and then select device manager> make sure to scan for changes and update any old drivers
also did you get nero from the official source, try and get a new setup
nero seems to have many different parts, i think your trying to launch the home area, sometimes this part of nero is buggy and doesn't launch,
lets try to open utility's of nero one by one
(you can make a new short cut by selecting the .exe right clicking on it and selecting th option "Create short cut", you can also just launch the .exe by double clicking on it)
go to my computer, hard drive C: or whatever drive nero is installed in, then go program folders and find the folder named "NERO"(or something similar), inside you'll find a series of folder(or one folder that opens to many folders), "NAMES MAY DIFFER"
open them up and a few if not all of them will have .exe files (usually have a name and icon thats different), FOR EXAMPLE
LETS SELECT THE "CORE FOLDER"
i have circled the .exe (executive program), see if it will launch, do any of them launch?, do any of them complete actions when launched?
BTW(i hate nero)
this looks like quite the problem and if i think of anything else i'll post back
good luck and have a safe holiday
-tripplite
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jeffko
Suspended due to non-functional email address
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23. December 2007 @ 11:41 |
Link to this message
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Windows XP Professional Service Pack 2 (build 2600)
Gigabyte Technology Co., Ltd. 965P-DQ6
Enclosure Type: Desktop
1.87 gigahertz Intel Core 2 Duo
64 kilobyte primary memory cache
2048 kilobyte secondary memory cache
Board: Gigabyte Technology Co., Ltd. 965P-DQ6
Bus Clock: 266 megahertz
BIOS: Award Software International, Inc. F10 04/27/2007
1140.24 Gigabytes Usable Hard Drive Capacity
697.95 Gigabytes Hard Drive Free Space
3072 Megabytes Installed Memory
I tried to launch the programs inside their folders, they replicate the actions. Same problem.
All of your suggestions have been tried.
It was real nice of you to spend this time, thank you.
Blessings
Jeff
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tripplite
Suspended due to non-functional email address
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23. December 2007 @ 12:07 |
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jeffko i feel for you man, this why i left nero, its to buggy, have you thought of just getting nero 7? really you wont be missing out on much
Quote:
I tried to launch the programs inside their folders, they replicate the actions. Same problem.
this leads me to believe that the entire program is corrupt,if it was a registry problem the programs would still launch, they might have locked up but for sure they would have launched, i suggest a new setup
file, re download it
BTW: change your title to something like "Nero installs but wont RUN!"
the better your title the better chance you have of experienced members to answer them, your title should be more informative thats all:)
stick with us im sure in a few days after the holidays somebody will get you answer!!
good luck man!!(hpy holidays)
-tripplite
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