I'm trying to install the software update on my LC-46D64U and i keep getting a message that a file doesn't exist on the usb for my model. what's the deal. i got the update directly from sharp for my model tv.
yes, i saved it to the usb stick and unzipped it. it's not saying that the file is not on the stick, it's saying that it's the wrong file for my tv, even though it's not.
When you unzipped it did you unzip it to the root directory or to a folder? I don't have this TV so I don't know about updating it but some devices aren't smart enough to check inside folders.
I have the same problem, check your serial number, if it's higher than 712891112 then you already have the newest soft/firmware installed, I believe.
edit: I was right, got this from another forum:
Quote:Quote:
Originally Posted by aparoche
I just bought a 42D64U this week from Circuit City in Chicago, Illinois because of the BluRay Player deal and I have seen no issues with banding so far. My Serial Number starts with 712 so I must have a newer model just like you guys. I checked Menu --> Digital Setup --> Identification, and it says "S0712041". These newer 712 Serial Numbered sets must have an even more recent Firmware than U0709111. Maybe U0709111 is just Sharp's "safe" Firmware that will work on all older models.
Your firmware is newer than the software update. Sharp should figure out a way to only display that update based on age of set build via serial number registered. It is confusing. My 42" Aquos has a December build, the firmware it came with is U0712121 which is a higher number and more current. Sharp Advantage told me not to do the update as the software update is old for my set build.
