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Is My PC Infected or Is It My ISP?
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deee1
Suspended due to non-functional email address
_ 		28. January 2008 @ 23:51 _ Link to this message    Send private message to this user   
Hello,
Two years ago folks on this forum were very helpful in helping this newbie get rid of the vundo virus that infected my PC. I was so thnakful for that. Since then my PC has been operating just fine until two weeks ago when I started getting the "IE cannot display the webpage" error message while on the Internet. This happens constantly. However, when I hit the Refresh button (sometimes several times), the webpage finally loads. This behavior also occurs when I click on a link on a website, as well as it occurs when using Firefox (only the error message states "Server not found." My son says it is my ISP, I'm thinking my PC is infected again. Who is correct? Below is my Hijackthis log

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:19:59 PM, on 1/28/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
C:\WINDOWS\System32\hphmon05.exe
C:\Program Files\Multimedia Card Reader\shwicon2k.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\WINDOWS\system32\ps2.exe
C:\Program Files\Online Backup\OnlineBackup.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe
C:\Program Files\Citrix\GoToMyPC\g2svc.exe
C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\Program Files\PrevxCSI\prevxcsi.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\Program Files\Citrix\GoToMyPC\g2comm.exe
C:\Program Files\Copernic Summarizer\CSAgent.exe
C:\Program Files\Citrix\GoToMyPC\g2pre.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Citrix\GoToMyPC\g2tray.exe
C:\PROGRA~1\Grisoft\AVG7\avgfwsrv.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\System32\HPZipm12.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://us9.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-us9.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://srch-us9.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://us9.hpwis.com/
R3 - URLSearchHook: (no name) - {BE89472C-B803-4D1D-9A9A-0A63660E0FE3} - (no file)
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.1.615.5858\swg.dll
O2 - BHO: Switch Manager IE Watcher - {F8147928-0836-4fd4-B1D9-6C55901D5CD4} - C:\Program Files\Switch Manager Pro\smbho.dll
O3 - Toolbar: HP View - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - c:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpdtlk02.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [CamMonitor] c:\Program Files\Hewlett-Packard\Digital Imaging\\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
O4 - HKLM\..\Run: [AutoTKit] C:\hp\bin\AUTOTKIT.EXE
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet /keeploaded /nodetect
O4 - HKLM\..\Run: [Sunkist2k] C:\Program Files\Multimedia Card Reader\shwicon2k.exe
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [@BackupScheduler] C:\Program Files\Online Backup\OnlineBackup.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [GoToMyPC] C:\Program Files\Citrix\GoToMyPC\g2svc.exe -logon
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [WinPatrol] C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKLM\..\Run: [PrevxCSI] "C:\Program Files\PrevxCSI\prevxcsi.exe" -boot
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - HKCU\..\Run: [CopernicSummarizerWatchdog] "C:\Program Files\Copernic Summarizer\CSAgent.exe" /thisismandatory
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')
O4 - .DEFAULT User Startup: AutoTBar.exe (User 'Default user')
O4 - .DEFAULT User Startup: mod_sm.lnk = C:\hp\bin\cloaker.exe (User 'Default user')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Save Web Page to askSam... - C:\Program Files\askSam\askSam6\ASAdd.htm
O8 - Extra context menu item: Shorten URL - http://www.cjb.net/menuext.html
O8 - Extra context menu item: Summarize Using Copernic Summarizer - C:\Program Files\Copernic Summarizer\Web\SummarizePage.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Summarize - {0F2D17A0-E7DF-4847-995B-6F3ABF5BF187} - C:\PROGRA~1\COPERN~2\COPERN~2.DLL
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INETREPL.DLL
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INETREPL.DLL
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INETREPL.DLL
O9 - Extra button: LiveSummarizer - {6170AB22-F1E5-4D4F-8F6C-826C73838581} - C:\Program Files\Copernic Summarizer\CopernicSummarizerApp.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {B533C4C2-3FE2-4728-8661-AC93DF5D35A2} - C:\PROGRA~1\COPERN~2\COPERN~2.DLL
O9 - Extra 'Tools' menuitem: Summarize Using Copernic Summarizer - {B533C4C2-3FE2-4728-8661-AC93DF5D35A2} - C:\PROGRA~1\COPERN~2\COPERN~2.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01010E00-5E80-11D8-9E86-0007E96C65AE} (SupportSoft SmartIssue) - http://www.symantec.com/techsupp/asa/ctrl/tgctlsi.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akamai.net/7/1540/52/2003...meInstaller.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsu...b?1188371036461
O16 - DPF: {75565ED2-1560-4F15-B841-20358DE6A0D1} (ImageControl Class) - http://c.ancestry.com/cab/ImageViewer/MFImgVwr.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} - https://www-secure.symantec.com/techsupp/activedata/SymAData.dll
O18 - Protocol: asksam6 - {72A9B8AD-6895-422C-A3F7-F2A7A88B88DA} - C:\Program Files\askSam\askSam6\AS6_AIPP.dll
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG Firewall (AVGFwSrv) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgfwsrv.exe
O23 - Service: GoToMyPC - Citrix Online - C:\Program Files\Citrix\GoToMyPC\g2svc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Unknown owner - C:\WINDOWS\system32\drivers\KodakCCS.exe (file missing)
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

--
End of file - 10707 bytes

Is my PC clean? My heartfelt thanks in advance to anyone who can advise me on what to do next to fix my problem.
Deee1
[ + quote]
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echoreply
Member
_ 		30. January 2008 @ 06:12 _ Link to this message    Send private message to this user   
hi,

log looks ok as far as malware goes.

IE 7.0
From the tools menu > select Internet Options

select>general tab.

Under browsing history> click Delete

Next to "Temporary Internet Files", click Delete files... .

click close> then OK to exit.


firefox:
From the tools menu, select clear private Data, and then choose cache

see if that helps
[ + quote]
http://www.virusvault.us/
activ8
Newbie
_ 		30. January 2008 @ 11:59 _ Link to this message    Send private message to this user   
Don't use IE but have had the "Server not found" thing with Firefox before when the programme is being blocked by a fire wall.
Something else for you to look at ;-)
[ + quote]
deee1
Suspended due to non-functional email address
_ 		4. February 2008 @ 22:46 _ Link to this message    Send private message to this user   
Thank you both for your quick responses. I was under the weather last week so I couldn't respond right away. I have done everything as suggested with no improvement in the problem. I have deleted temp internet files and browsing history plus cleared Firefox etc.; I have tried disabling my firewall--I still get the error messages and the websites will not load unless I repeatedly hit the refresh button. Therefore, I have opened a ticket with my cable ISP; if they are unable/unwilling to fix this issue in a timely manner then I will check out our local dsl providers. Unless anyone has any other ideas?
Thanks again for everyone's assistance and advice,
deee1
[ + quote]
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echoreply
Member
_ 		5. February 2008 @ 21:03 _ Link to this message    Send private message to this user   
to help rule out a browser problem or a possible network problem you can try this.

next time you get the page not loading, do this:

go to start run and type in the window cmd click ok
a window will open, at the prompt in the window type in:

ping www.yahoo.com
hit enter

a reply (actually a echoreply!)means you do have connectivity
and there must be something wrong with the browsers, though i find it hard to believe both IE and FFox are both having problems. if you dont get a reply with the ping command call your isp back, you have network problems.

echoreply
[ + quote]
http://www.virusvault.us/
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