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Can't boot into safe mode
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ucfmoe
Member
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10. February 2008 @ 16:59 |
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When I try to boot into safe mode, I get the scrolling text that you're supposed to see, but once the screen fills up with text, it just stops scrolling and the computer will reboot. Any ideas?
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maxtech07
Junior Member
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11. February 2008 @ 23:53 |
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Can you boot without safe mode and why are you trying to boot in safe mode in the first place?
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ucfmoe
Member
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12. February 2008 @ 16:36 |
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The computer boots up fine if I want it to boot up normally, I need to boot into safe mode so I can run the system restore feature.
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Senior Member
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12. February 2008 @ 17:56 |
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I once ran across this problem with a computer. It would boot fine to run Windows, but would keep rebooting if I wanted to boot into safe mode. I even called Microsoft and explained the problem, but they didn't provide a solution. Eventually, I simply reinstalled Windows. Since I rarely use SafeMode, it's hard to tell when the problem first happened or what caused it.
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tripplite
Suspended due to non-functional email address
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12. February 2008 @ 18:04 |
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it seems your bios has some how become corrupted, you need to reflash it
if you know what version your bios is try and find an update for it, it'll request that you burn the files to a cd of floppy, then boot with these files there will be on screen directions and you just enter a few times and your nios will be reinstalledf
here is a faq/guide
http://www.pcmech.com/article/updatingflashing-bios/
http://www.pcnineoneone.com/howto/biosflash1.html
if you provide me with
*brand of computer and version along with os
or/and
your bios version
then i can supply you with a download link to your latest bios!
-tripplite
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ucfmoe
Member
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12. February 2008 @ 18:28 |
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I have a Gateway 840GM, thanks for all of your help.
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Senior Member
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12. February 2008 @ 18:59 |
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Just an FYI. In my case, I had an HP dc7600 and it had the latest BIOS version, so that's not necessarily the problem. In fact, I swapped the hard drive and put it into another HP dc7600 and it still had the same problem.
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tripplite
Suspended due to non-functional email address
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13. February 2008 @ 20:31 |
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silk42 - what ucfmoe is describing is a bios that wont boot (corrupted Rom read probably, so we cant go further until his bios does boot so YES it is the problem, as of right now until we get into windows we need to fix that BIOS!
=============================================
UCFMOE-lets install your new Bios!
http://support.gateway.com/support/drive...6&uid=186969905
if you need any help installing please ask, id be more then happy to
help you with the installtion process it!
==============================
+++++++++++++++++++++++++++++++
this can be found on the link i gave you "How to install"
Quote:
Information and Instructions about this download file
=======================
File Description: Big Lake and Putton Bay Motherboard BIOS
Revision: PB94510J.15A.0406
Operating System: All Operating Systems
Driver Part Number: 9537754
Date: 05/01/2007
=======================
Table of Contents
=======================
Overview
Identification
Installation
Removal
Troubleshooting
Reason for Update
Applicable Part Numbers
=======================
Overview
This is the BIOS for the Intel(r) PB94510J (Big Lake and Putton Bay) motherboards. All previous updates are superseded by this update.
Identification
To confirm that this is the correct BIOS update for your motherboard, perform the following steps.
If the computer is turned off:
1. Turn on the computer. On your keyboard, repeatedly press the F1 key to enter the BIOS Setup Utility.
2. In the BIOS Setup Utility, on the Main tab, look for the BIOS version line. The version needs to list PB94510J.xxx.xxxx (where x is variable characters). The BIOS prefix PB94510J is constant and specifically identifies the correct motherboard.
3. If the BIOS prefix is PB94510J, this is the correct BIOS update for your motherboard. Press the F10 key to exit the BIOS Setup Utility.
If the computer is turned on and in Windows:
1. From the Start menu, click Shut Down. In the Shut Down Windows dialog box, select Restart, and then click Yes.
2. As soon as the computer restarts, on your keyboard, repeatedly press the F1 key to enter the BIOS Setup Utility.
3. In the BIOS Setup Utility, on the Main tab, look for the BIOS version line. The version needs to list PB94510J.xxx.xxxx (where x is variable characters). The BIOS prefix PB94510J is constant and specifically identifies the correct motherboard.
4. If the BIOS prefix is PB94510J, this is the correct BIOS update for your motherboard. Press F10 to exit the BIOS Setup Utility.
Installation
Prepare your computer
Before updating your computer's BIOS, enter the current BIOS Setup Utility, and then write down each of the current settings in the event that this information is needed again after the upgrade.
Note: The following instructions may vary dependent upon the operating system loaded on the computer.
Performing the update
1. After you download and double-click the BIOS update file (9537754.exe), the needed files self-extract and copy into the C:\Cabs\9537754 folder on the hard drive.
2. From the Start menu, click Run.
3. In the Run dialog box, type: C:\Cabs\9537754\PB94510J.15A.0406.EB.EXE. Click OK.
4. In the Intel(r) Express BIOS Update Setup dialog box, click Next.
5. In the Software License Agreement dialog box, click Yes.
6. In the Finish and Reboot dialog box, perform the following steps.
a. Note the WARNING message: FOR THE NEXT 3 MINUTES DO NOT POWER OFF YOUR SYSTEM. Your system will perform an automatic shutdown and reboot process. Powering down before completion of this reboot process may cause your system to require service by the system manufacturer.
b. Click Finish.
7. Wait for the process to complete the reboot sequence.
Note: The computer may appear to take a longer period of time to restart and it may beep 10 times during the restart process. This is considered normal and is part of the BIOS update process.
8. The Intel(r) Express BIOS Update dialog box states that the Express BIOS update has completed successfully. Click OK.
9. On the first start after the BIOS update has completed, it is possible to receive a Checksum error message. This is caused by some BIOS parameters not being set at the default values. Enter the BIOS Setup Utility, reset BIOS options to default values (press the F9 key), and then save and exit (press F10) the BIOS Setup Utility.
Removal
A motherboard must have a BIOS to operate, therefore there is no removal procedure.
Troubleshooting
If the Intel Express BIOS appears to work but does not actually change the BIOS version in the BIOS Setup Utility, perform the steps in the Installation section of this document again, but make the following change to Step 3: Type: C:\Cabs\9537754\PB94510J.15A.0205.EB.EXE ?a mb. The additional command line switch loads the module defaults.
When the computer restarts, if the CD/DVD drive is not recognized, restart the computer, enter the BIOS Setup Utility, and then reset to the BIOS defaults. Save the changes and exit.
Note: After resetting to the default values and restarting, you may need to enter the BIOS Setup Utility again to reset the desired parameters such as the Boot Priority.
If you have difficulties installing the BIOS update, download the file again, and then ensure that all installation steps in this document are followed. If a Checksum error message appears, enter the BIOS Setup Utility, change to default values, and then restart the computer.
If the BIOS being flashed is version 193 or earlier, the computer will be flashed twice by the update. You may see an "Evaluation BIOS" message appear on the screen during the update. This is normal for this update, and is removed during the second update.
Reasons for Update
Fixed user password issue where "o" resets system.
Fixed some video card issue, mainly involving the Nvidia Quadro NVS440.
Updated Computrace Type 12 SMBIOS support.
Applicable Part Numbers
Motherboards: WMEOEMD945GPBG1, WMEOEMD945GBIG1, 103938
Computer Models:
E-4500 Series:
1008486 - E-4500D
1008489 - E-4500D SB
1008521 - E-4500S SB
1008522 - E-4500S
E-6500 Series:
1008487 - E-6500D
1008488 - E-6500D SB
FX400 Series:
1008485 - FX400MC
1008490 - FX400X
1008493 - FX400S
1008494 - FX400XL
S5000 Series:
1008577 - S5200D
1008578 - S5200S
1008579 - S5600D
700GB Series:
5277 - 710GB
700JP Series:
5351 - 711JP
5123 - 714JP
800GH Series:
5091 - 836GH
GM Series:
5022 - 835GM
GX Series:
5429 - GX7022E
it's also viewable on there site, that i linked you to,
questions?, comments?, results?
post back!
-tripplite
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ucfmoe
Member
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13. February 2008 @ 22:45 |
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Worked like a charm!!! Thanks for your help.
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Senior Member
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14. February 2008 @ 10:33 |
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Originally posted by ucfmoe:
The computer boots up fine if I want it to boot up normally, I need to boot into safe mode so I can run the system restore feature.
Originally posted by tripplite:
silk42 - what ucfmoe is describing is a bios that wont boot (corrupted Rom read probably, so we cant go further until his bios does boot so YES it is the problem, as of right now until we get into windows we need to fix that BIOS!
Sorry if I misread, but as you can see from ucfmoe's quote above, it appears to say that he could boot up fine under normal mode, but only had problems with safe mode. Then again, I don't have a PHD in English. Anyway, I just thought I'd add that I've had that problem before and it wasn't worth my time trying to figure it out. The only reason I called MS was to see if there was a quick fix as I like to retain information for future issues. After spending hours on the phone doing mundane tasks and having different techs call me for a week, I finally gave up.
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tripplite
Suspended due to non-functional email address
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14. February 2008 @ 20:48 |
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silk42- i have seen you post before and i had no intent of undermining you! i forgot he could boot into windows.....BUT just some info i can pass down to you, the bios is not on the hardrive(im not sure if you were implying it was or not)!! it's on a ROM chip (read only memory, there are some new chipsets or containers for storing the bios recently), so if the bios crashes but windows boots then install a new bios!
if
windows wont boot (crashes at start) and the bios boots but will crash once windows starts at safe mode or any setting then your issue is windows
(there are exceptions)
thats how i tell the difference with a vague description;)
btw:what language are you posting in?
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Senior Member
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15. February 2008 @ 11:05 |
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Originally posted by tripplite:
BUT just some info i can pass down to you, the bios is not on the hardrive(im not sure if you were implying it was or not)
I probably wasn't clear enough on my post. I put the hard drive that was having the problems booting into safe mode into another HP dc7600 computer that wasn't having the problems. Thus, I was using a new BIOS because I was using a new computer, which has a new motherboard, which contains the BIOS chip. With all of that said, I still couldn't boot into safe mode. This meant that the only constant to the problem was the hard drive and the software installed on it. All tests performed on the hard drive came back clean, so I'm 99.9% sure that it was a Windows software issue.
We use drive images at my place of work, so I already spent more time than I needed to, but I wanted to solve the issue just because I like to be knowledgeable in my area of work. After running out of ideas, I did searches online, but nothing came back that was useful. My last step was to call MS, but as I stated earlier, even they weren't able to help me.
For the record, after reinstalling on that hard drive, I was able to boot into safe mode just fine. To this day, I still don't know why Windows would boot normally but would fail booting in safe mode. What made it so weird was that most of our computers all have the same image, but only this one computer was having the problem.
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tripplite
Suspended due to non-functional email address
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17. February 2008 @ 01:46 |
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Quote:
I still don't know why Windows would boot normally
alas C#/c/c++ has its issues but is universal none the less, but ya know windows can be very mysterious at times~~~
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