I don't really know thet much about techie computer stuff so haven't a clue what to do.
It first started when i tried to access my Learn direct course for the first time which required me to download a Authorware Web Player. It downloaded but wouldn't start up then my laptop kept shutting down. It done that a few times then seemed ok until a few days ago, i was getting a black screen when i turned on my computer because windows had suddenly shut down. I did a system restore which seemed to work for a few hours before it started shutting down again.
Then when i started up a black screen was coming up saying there was an error with windows registry or something, and needed to reinstall windows and do a factory reset which i did. It was working ok for a while then the same thing has started happening again!! could it be a virus from the Authorware Web Player? I haven't a clue what to do.
My Laptop has Windows Vista home premium installed.
Thanks but wasn't that done when i restored the factory settings, it erased everything and reinstalled windows?
This is a pain as its a new laptop, only had it 6 months!!
Originally posted by crezza79: Thanks but wasn't that done when i restored the factory settings, it erased everything and reinstalled windows?
This is a pain as its a new laptop, only had it 6 months!!
Yes, but store-bought computers with a recovery disc generally keep the important file partition even when formatted with the recovery disc.
Try this:
Install a frsh copy of XP, not from the recovery disc.
If you got no key, just trial it and see if this problem occurs.
If it fixes it, it's either the recovery disc has an error, or you need to properly format your hard drive.
