My computer has been hijacked by something that overwrites all my outgoing emails (from Thunderbird or Outlook) with spam mail that looks like it was written by me. Everything also hangs once in a while and takes a few seconds to get going again. Here is my HJT log. Thank you to anyone who takes the time to respond, I really appreciate all your help!
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Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:50:29 PM, on 23/07/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16674)
Boot mode: Normal
Your Log shows nothing? That does not mean your computer is clean, malware can hide.
Please do a little pre-cleaning and post some Logs so we can see what?s going on in there.
Please download ATF Cleaner by Atribune & save it to your desktop. DO NOT use yet.
? Double-click SUPERAntiSypware.exe and use the default settings for installation.
? An icon will be created on your desktop. Double-click that icon to launch the program.
? If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.) ? Under the "Configuration and Preferences", click the Preferences... button.
? Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked. ? Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked): o Close browsers before scanning.
o Scan for tracking cookies.
o Terminate memory threats before quarantining. ? Click the "Close" button to leave the control center screen and exit the program.
? Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".
Double-click ATF-Cleaner.exe to run the program.
? Under Main "Select Files to Delete" choose: Select All. ? Click the Empty Selected button.
? If you use Firefox browser click Firefox at the top and choose: Select All ? Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
? If you use Opera browser click Opera at the top and choose: Select All ? Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
? Click Exit on the Main menu to close the program.
Scan with Malwarebytes' Anti-Malware as follows: Double-click mbam-setup.exe and follow the prompts to install the program.
? At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
? If an update is found, it will download and install the latest version.
? Once the program has loaded, select Perform full scan, then click Scan. ? When the scan is complete, click OK, then Show Results to view the results.
? Be sure that everything is checked, and click Remove Selected. ? When completed, a log will open in Notepad. Please save it to a convenient location. The log can also be found here: C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt ? Please post contents of that file in your next reply.
Scan with SUPERAntiSpyware as follows:
? Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer. ? On the left, make sure you check C:\Fixed Drive. ? On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
? After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
? Make sure everything has a checkmark next to it and click "Next".
? A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
? If asked if you want to reboot, click "Yes" and reboot normally.
Reboot to Normal Mode
? To retrieve the removal information after reboot, launch SUPERAntispyware again.
o Click Preferences, then click the Statistics/Logs tab.
o Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
o If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
o Please copy and paste the Scan Log results in your next reply. ? Click Close to exit the program.
Please post a fresh HijackThis log, SUPERAntiSpyware Log and log-date.txt in your next reply.
There are three kinds of men: The ones that learn by reading; The few who learn by observation;
The rest of them have to pee on the electric fence and find out for themselves...
Thank you so much for answering so quickly! I'm sorry I didn't reply to you earlier, it took me a while to run those scans and I cannot use this computer a lot of the day.... I haven't yet tried to reinstall my email account but i will try and let you know what happens! Also, it's possible nothing showed up on my last HJT scan because I had "fixed" a few things that seemed suspicious. That didn't solve anything, so I restored all the fixes before posting the previous log, but maybe nothing showed up because I didn't restart my computer in the meantime....
Anyway, here are the logs, thank you very much again!:
Malwarebytes' Anti-Malware 1.23
Database version: 985
Windows 5.1.2600 Service Pack 2
11:54:36 AM 24/07/2008
mbam-log-7-24-2008 (11-54-36).txt
Scan type: Full Scan (C:\|)
Objects scanned: 142280
Time elapsed: 1 hour(s), 7 minute(s), 41 second(s)
Adware.Tracking Cookie
.fastclick.net [ C:\Documents and Settings\RichardB\Application Data\Mozilla\Firefox\Profiles\we57u5ep.default\cookies.txt ]
.fastclick.net [ C:\Documents and Settings\RichardB\Application Data\Mozilla\Firefox\Profiles\we57u5ep.default\cookies.txt ]
.apmebf.com [ C:\Documents and Settings\RichardB\Application Data\Mozilla\Firefox\Profiles\we57u5ep.default\cookies.txt ]
.richmedia.yahoo.com [ C:\Documents and Settings\RichardB\Application Data\Mozilla\Firefox\Profiles\we57u5ep.default\cookies.txt ]
.advertising.com [ C:\Documents and Settings\RichardB\Application Data\Mozilla\Firefox\Profiles\we57u5ep.default\cookies.txt ]
.advertising.com [ C:\Documents and Settings\RichardB\Application Data\Mozilla\Firefox\Profiles\we57u5ep.default\cookies.txt ]
.advertising.com [ C:\Documents and Settings\RichardB\Application Data\Mozilla\Firefox\Profiles\we57u5ep.default\cookies.txt ]
.advertising.com [ C:\Documents and Settings\RichardB\Application Data\Mozilla\Firefox\Profiles\we57u5ep.default\cookies.txt ]
.atdmt.com [ C:\Documents and Settings\RichardB\Application Data\Mozilla\Firefox\Profiles\we57u5ep.default\cookies.txt ]
.doubleclick.net [ C:\Documents and Settings\RichardB\Application Data\Mozilla\Firefox\Profiles\we57u5ep.default\cookies.txt ]
.ads.pointroll.com [ C:\Documents and Settings\RichardB\Application Data\Mozilla\Firefox\Profiles\we57u5ep.default\cookies.txt ]
.ads.pointroll.com [ C:\Documents and Settings\RichardB\Application Data\Mozilla\Firefox\Profiles\we57u5ep.default\cookies.txt ]
.ads.pointroll.com [ C:\Documents and Settings\RichardB\Application Data\Mozilla\Firefox\Profiles\we57u5ep.default\cookies.txt ]
.ads.pointroll.com [ C:\Documents and Settings\RichardB\Application Data\Mozilla\Firefox\Profiles\we57u5ep.default\cookies.txt ]
.ads.pointroll.com [ C:\Documents and Settings\RichardB\Application Data\Mozilla\Firefox\Profiles\we57u5ep.default\cookies.txt ]
.ads.pointroll.com [ C:\Documents and Settings\RichardB\Application Data\Mozilla\Firefox\Profiles\we57u5ep.default\cookies.txt ]
.ads.pointroll.com [ C:\Documents and Settings\RichardB\Application Data\Mozilla\Firefox\Profiles\we57u5ep.default\cookies.txt ]
.revsci.net [ C:\Documents and Settings\RichardB\Application Data\Mozilla\Firefox\Profiles\we57u5ep.default\cookies.txt ]
.revsci.net [ C:\Documents and Settings\RichardB\Application Data\Mozilla\Firefox\Profiles\we57u5ep.default\cookies.txt ]
.revsci.net [ C:\Documents and Settings\RichardB\Application Data\Mozilla\Firefox\Profiles\we57u5ep.default\cookies.txt ]
.revsci.net [ C:\Documents and Settings\RichardB\Application Data\Mozilla\Firefox\Profiles\we57u5ep.default\cookies.txt ]
.revsci.net [ C:\Documents and Settings\RichardB\Application Data\Mozilla\Firefox\Profiles\we57u5ep.default\cookies.txt ]
statse.webtrendslive.com [ C:\Documents and Settings\RichardB\Application Data\Mozilla\Firefox\Profiles\we57u5ep.default\cookies.txt ]
.247realmedia.com [ C:\Documents and Settings\RichardB\Application Data\Mozilla\Firefox\Profiles\we57u5ep.default\cookies.txt ]
.torstardigital.122.2o7.net [ C:\Documents and Settings\RichardB\Application Data\Mozilla\Firefox\Profiles\we57u5ep.default\cookies.txt ]
.2o7.net [ C:\Documents and Settings\RichardB\Application Data\Mozilla\Firefox\Profiles\we57u5ep.default\cookies.txt ]
.2o7.net [ C:\Documents and Settings\RichardB\Application Data\Mozilla\Firefox\Profiles\we57u5ep.default\cookies.txt ]
.2o7.net [ C:\Documents and Settings\RichardB\Application Data\Mozilla\Firefox\Profiles\we57u5ep.default\cookies.txt ]
.2o7.net [ C:\Documents and Settings\RichardB\Application Data\Mozilla\Firefox\Profiles\we57u5ep.default\cookies.txt ]
.hertz.122.2o7.net [ C:\Documents and Settings\RichardB\Application Data\Mozilla\Firefox\Profiles\we57u5ep.default\cookies.txt ]
.statcounter.com [ C:\Documents and Settings\RichardB\Application Data\Mozilla\Firefox\Profiles\we57u5ep.default\cookies.txt ]
.imrworldwide.com [ C:\Documents and Settings\RichardB\Application Data\Mozilla\Firefox\Profiles\we57u5ep.default\cookies.txt ]
.goal.adbureau.net [ C:\Documents and Settings\RichardB\Application Data\Mozilla\Firefox\Profiles\we57u5ep.default\cookies.txt ]
.imrworldwide.com [ C:\Documents and Settings\RichardB\Application Data\Mozilla\Firefox\Profiles\we57u5ep.default\cookies.txt ]
.adbrite.com [ C:\Documents and Settings\RichardB\Application Data\Mozilla\Firefox\Profiles\we57u5ep.default\cookies.txt ]
.adbrite.com [ C:\Documents and Settings\RichardB\Application Data\Mozilla\Firefox\Profiles\we57u5ep.default\cookies.txt ]
.adbrite.com [ C:\Documents and Settings\RichardB\Application Data\Mozilla\Firefox\Profiles\we57u5ep.default\cookies.txt ]
ad.yieldmanager.com [ C:\Documents and Settings\RichardB\Application Data\Mozilla\Firefox\Profiles\we57u5ep.default\cookies.txt ]
ad.yieldmanager.com [ C:\Documents and Settings\RichardB\Application Data\Mozilla\Firefox\Profiles\we57u5ep.default\cookies.txt ]
.tacoda.net [ C:\Documents and Settings\RichardB\Application Data\Mozilla\Firefox\Profiles\we57u5ep.default\cookies.txt ]
.tacoda.net [ C:\Documents and Settings\RichardB\Application Data\Mozilla\Firefox\Profiles\we57u5ep.default\cookies.txt ]
.tacoda.net [ C:\Documents and Settings\RichardB\Application Data\Mozilla\Firefox\Profiles\we57u5ep.default\cookies.txt ]
.kontera.com [ C:\Documents and Settings\RichardB\Application Data\Mozilla\Firefox\Profiles\we57u5ep.default\cookies.txt ]
.kontera.com [ C:\Documents and Settings\RichardB\Application Data\Mozilla\Firefox\Profiles\we57u5ep.default\cookies.txt ]
www6.addfreestats.com [ C:\Documents and Settings\RichardB\Application Data\Mozilla\Firefox\Profiles\we57u5ep.default\cookies.txt ]
.adinterax.com [ C:\Documents and Settings\RichardB\Application Data\Mozilla\Firefox\Profiles\we57u5ep.default\cookies.txt ]
.adinterax.com [ C:\Documents and Settings\RichardB\Application Data\Mozilla\Firefox\Profiles\we57u5ep.default\cookies.txt ]
.questionmarket.com [ C:\Documents and Settings\RichardB\Application Data\Mozilla\Firefox\Profiles\we57u5ep.default\cookies.txt ]
.questionmarket.com [ C:\Documents and Settings\RichardB\Application Data\Mozilla\Firefox\Profiles\we57u5ep.default\cookies.txt ]
.tribalfusion.com [ C:\Documents and Settings\RichardB\Application Data\Mozilla\Firefox\Profiles\we57u5ep.default\cookies.txt ]
.everrestmedia.ca [ C:\Documents and Settings\RichardB\Application Data\Mozilla\Firefox\Profiles\we57u5ep.default\cookies.txt ]
.everrestmedia.ca [ C:\Documents and Settings\RichardB\Application Data\Mozilla\Firefox\Profiles\we57u5ep.default\cookies.txt ]
.casalemedia.com [ C:\Documents and Settings\RichardB\Application Data\Mozilla\Firefox\Profiles\we57u5ep.default\cookies.txt ]
.casalemedia.com [ C:\Documents and Settings\RichardB\Application Data\Mozilla\Firefox\Profiles\we57u5ep.default\cookies.txt ]
.casalemedia.com [ C:\Documents and Settings\RichardB\Application Data\Mozilla\Firefox\Profiles\we57u5ep.default\cookies.txt ]
.casalemedia.com [ C:\Documents and Settings\RichardB\Application Data\Mozilla\Firefox\Profiles\we57u5ep.default\cookies.txt ]
.casalemedia.com [ C:\Documents and Settings\RichardB\Application Data\Mozilla\Firefox\Profiles\we57u5ep.default\cookies.txt ]
.serving-sys.com [ C:\Documents and Settings\RichardB\Application Data\Mozilla\Firefox\Profiles\we57u5ep.default\cookies.txt ]
.serving-sys.com [ C:\Documents and Settings\RichardB\Application Data\Mozilla\Firefox\Profiles\we57u5ep.default\cookies.txt ]
.serving-sys.com [ C:\Documents and Settings\RichardB\Application Data\Mozilla\Firefox\Profiles\we57u5ep.default\cookies.txt ]
.serving-sys.com [ C:\Documents and Settings\RichardB\Application Data\Mozilla\Firefox\Profiles\we57u5ep.default\cookies.txt ]
.bs.serving-sys.com [ C:\Documents and Settings\RichardB\Application Data\Mozilla\Firefox\Profiles\we57u5ep.default\cookies.txt ]
.serving-sys.com [ C:\Documents and Settings\RichardB\Application Data\Mozilla\Firefox\Profiles\we57u5ep.default\cookies.txt ]
.serving-sys.com [ C:\Documents and Settings\RichardB\Application Data\Mozilla\Firefox\Profiles\we57u5ep.default\cookies.txt ]
.msnportal.112.2o7.net [ C:\Documents and Settings\RichardB\Application Data\Mozilla\Firefox\Profiles\we57u5ep.default\cookies.txt ]
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Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:13:20 PM, on 24/07/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16674)
Boot mode: Normal
I just tried it once more and all my emails are still not going through... I mean they are but they arrive with all the content replaced by advertising spam. Sorry.
There are three kinds of men: The ones that learn by reading; The few who learn by observation;
The rest of them have to pee on the electric fence and find out for themselves...
Hi 2OG, Do you have any other ideas? Is it possible that it is all remote now and something has just hijacked my email account, without anything still remaining on my computer? That would be odd thought because my computer is still running pretty crappily. Sorry I am not knowledgeable about this at all. Thanks again for all you help!
It's not remote without something in your machine. It is still there, somewhere?. So, let?s dig it out:
Download ComboFix from Here to your Desktop.
? Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results". ? Double click combofix.exe and follow the prompts.
? When finished, it shall produce a log for you. Post the Combofix log and a HiJackthis log in your next reply
Note: Do not mouseclick combofix's window while its running. That may cause it to stall.
Extra-Note: Please, DO NOT use ComboFix on your own. It is a very powerful tool designed to deal with sophisticated infections and if something goes wrong or you use it incorrectly, you could possibly lose the use of your computer. It is ONLY meant to be used under the direct supervision of a malware removal specialist.
There are three kinds of men: The ones that learn by reading; The few who learn by observation;
The rest of them have to pee on the electric fence and find out for themselves...
Hi again, yes I posted the Malwarebytes log at the top of my post on the 24th. Would you like me to run it again? Here are the ComboFix log file and the HijackThis log. Thanks again!
_______________________
ComboFix 08-07-28.6 - popescut 2008-07-29 11:11:20.1 - NTFSx86
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.2537 [GMT -4:00]
Running from: C:\Documents and Settings\popescut\Desktop\ComboFix.exe
* Created a new restore point
WARNING -THIS MACHINE DOES NOT HAVE THE RECOVERY CONSOLE INSTALLED !! .
((((((((((((((((((((((((( Files Created from 2008-06-28 to 2008-07-29 )))))))))))))))))))))))))))))))
.
Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 11:18:58 AM, on 29/07/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16674)
Boot mode: Normal
Well I found ndisio.sys hiding in there and as best I can tell it?s an e-mail hijacker.
It is a new virus and I didn?t find very much info on it and I cannot find where it?s loading in the registry.
So, let?s try to delete it (if it still exists) and see what happens. Hopefully, this will take care of your problem.
Delete File on Reboot
Start Hijackthis Click on the Config button
Click on the Misc Tools button
Click on the button labeled Delete a file on reboot...
A new window will open asking you to select the file that you would like to delete on reboot.
Navigate to the file and click on it once, and then click on the Open button.
C:\WINDOWS\system32\drivers\ndisio.sys
You will now be asked if you would like to reboot your computer to delete the file.
Click on the Yes button.
After reboot, check it out and let me know.. No need to send a HJT Log as this does not show up in it..
Note: If you cannot locate this file using the HJT Delete on reboot function let me know?..
There are three kinds of men: The ones that learn by reading; The few who learn by observation;
The rest of them have to pee on the electric fence and find out for themselves...
Hi again, Okay I used HJT to delete the file and after restarting it no longer appeared in that folder. Then I tried re-adding my email account to Outlook and sending a couple of test mails, but unfortunately I got the same result as before - all the messages are replaced with spam when they are delivered. I'm sorry this is turning out to be such a nuisance! Thanks again for all your help.
I have looked ?til I?m nearly blind. ; ) Cannot find a thing in your Logs?..
I see you have downloaded Thunderbird. Have you tried it yet? Outlook is a Big Target for Advertisers and malware..
Give Thunderbird or even IncrediMail a shot and see what turns up..
My wife uses IncrediMail and loves it, therefore I use it also, just to keep peace on the home front. LOL
There are three kinds of men: The ones that learn by reading; The few who learn by observation;
The rest of them have to pee on the electric fence and find out for themselves...
Hi again! okay I will give it a shot. I was actually using Thunderbird before when the trouble started, and I got the same problem with both Outlook and Thunderbird. But right now I have a much bigger problem: none of my network connections work any longer! I have no access to any of the network drives or the internet, although they all appear as 'connected' (I'm posting this from a different computer on the same network, the problem is only with that machine). After restarting yesterday the network worked fine but today everything is dead! Have you ever heard of something like this? Thanks!
There are three kinds of men: The ones that learn by reading; The few who learn by observation;
The rest of them have to pee on the electric fence and find out for themselves...
Honestly I have no idea either, but the IT person here who takes care of the network looked at my computer and somehow got my network connection going again after running some shell script or I don't know what. In any case, everything works again and my emails are now going out cleanly both from Outlook and Thunderbird! Thanks again =)
There are three kinds of men: The ones that learn by reading; The few who learn by observation;
The rest of them have to pee on the electric fence and find out for themselves...