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Computer freezing problem
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jakeyboi
Suspended due to non-functional email address
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1. September 2008 @ 15:46 |
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i need help with my dell xps 710 when i turn it on. After about 10 minutes it freezes up and i cannot do anything other than switch it back off again! i heard i could be a problem with the hdd. I did find a way around it because it happened a few times before so i had to keep reinstalling windows could someone help me.
Specs.
Processor
* Type Intel Core 2 Extreme QX6700 / 2.66 GHz
RAM
* 3 GB
HDD
* 500 GB
OS
Windows vista ultimate
Jake
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AfterDawn Addict
4 product reviews
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1. September 2008 @ 16:00 |
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Are you using the 32-bit or 64-bit version of Vista?
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jakeyboi
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1. September 2008 @ 16:15 |
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32 bit
Jake
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AfterDawn Addict
4 product reviews
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1. September 2008 @ 18:01 |
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More likely to be a hardware problem then. Your PC sounds quite new, so why not get Dell's warranty team to sort it out?
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jakeyboi
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7. September 2008 @ 17:13 |
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sorry for late reply but i had dell on the phone (cost me £17) and they were convinced it was not hardware related. Kept telling me to system restore or re-install windows which i have done countless times witch works great for a short while but then the problem happens again do i need to buy replacement Hard drives, or is there a way to fix this?
Jake
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AfterDawn Addict
4 product reviews
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7. September 2008 @ 17:24 |
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If you can, try installing XP on the system instead of Vista and see if that works for you.
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jakeyboi
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7. September 2008 @ 18:21 |
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Ok i could try that. more info my hdd is faulty ran a diagnostic one hdd passed the other failed (the one with vista on) return code 7??
Jake
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AfterDawn Addict
4 product reviews
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7. September 2008 @ 18:23 |
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Can you run a SMART program like Speedfan and see what that tells you, specifically?
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jakeyboi
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7. September 2008 @ 18:26 |
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how would i do that? lol sorry i'm not too experienced with computers (as you can tell)
Jake
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AfterDawn Addict
4 product reviews
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7. September 2008 @ 18:28 |
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http://www.almico.com/speedfan.php
Download and install, then look at the SMART section, and click the button that says it performs an online analysis. Post the results here.
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jakeyboi
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7. September 2008 @ 18:32 |
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lol can't do that i'm on my laptop. the xps is still out of commission unless i take out the failed hdd and re-install vista on the working hdd. Maybe just doing that will solve all my problems anyway (part from the one dead hhd)
Jake
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AfterDawn Addict
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7. September 2008 @ 18:34 |
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Ah well, if you know the HDD is dead, there's little point. If you know the HDD is dead, whine at Dell about it, and I mean really make a fuss. It is company policy to take the easiest route out of a complaint in the PC industry, so make a big enough fuss and they should do something about it. If not, just RMA the hard disk to whoever manufactured it, and they'll replace it for you quickly.
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jakeyboi
Suspended due to non-functional email address
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7. September 2008 @ 18:38 |
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thanks for all your help i will try what you said and ring dell tomorrow see if i can get a replacement
thanks again
Jake
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