I was sent a 15" monitor after ordering a 17" promo monitor. I have sent 4 emails asking for either a reduction in the amount I was charged or a RMA, I have not received a single response. They have eliminated their phone service and there is no other way to contact them.
Contact the Better Business Bureau, that is how I got my RMA problem solved with them. After one month of sending, resending the required info, including a photograph of the part in question, they still hadn't replied until I filled out a complaint with the BBB. One week later I had my correct memory module. Good luck and keep us updated.
BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report
BBB Definition:
report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by the BBB.
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Name: Surplus Computers
Phone: (408) 327-0420
Fax: (408) 327-0113
Address: 27 Bonaventura Dr
San Jose, CA 95134-2105
Original Business Start Date: January 1998
Principal: Mike Mak, President
Customer Contact: Bill Gerard - (408) 327-0420
Entity: Corporation
Incorporated: October 1997, CA
Employees: 10
TOB Classification: Computers - Hardware & Software
BBB Accreditation: This company is not a BBB Accredited business.
Additional DBA Names
Intrax Group, Inc.
Nature Of Business
This company specializes in discount computer outlet - selling hardware & software.
Customer Experience
Based on BBB files, this company has an unsatisfactory record
BBB Definition:
unsatisfactory record - A company has an "unsatisfactory business performance record" with the BBB is based on the experiences reflected in BBB files. This file condition results when the company has failed to resolve or respond to complaints, repeatedly failed to respond or resolve issues in a timely manner, failed to resolve the underlying issues for a pattern
BBB Definition:
pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.
of complaints, failed to honor their commitment to mediate or arbitrate disputes or honor mediated agreements or arbitrated decisions, failed to substantiate, modify or discontinue false advertising claims
BBB Definition:
advertising claims - The BBB reviews business advertising, (newspaper, magazine, TV, radio, internet) routinely to ensure that it is truthful and ethical. Claims in advertising are measured against basic advertising principles of the BBB Code of Advertising which was developed to guide advertisers, advertising agencies and advertising media.
that are challenged by the BBB, or failed to discontinue unauthorized use of the BBB name and logo, a Federally protected trademark.
with the BBB due to a pattern
BBB Definition:
pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.
of complaints and has failed to correct the underlying reason for the complaints. Specifically, our records show a pattern
BBB Definition:
pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.
of non-response to consumer complaints brought to its attention by the BBB. Our records show that the company has a pattern
BBB Definition:
pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.
of complaints concerning Service & Delivery Issues
BBB Definition:
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
The BBB processed a total of 112 complaints about this company in the last 36 months, our standard reporting period. Of the total of 112 complaints closed in 36 months, 30 were closed in the last year.
Advertising Issues
BBB Definition:
Advertising Issues - Claims alleging print or electronic media advertised claims or practices misrepresent the service or product offer.
Resolved
BBB Definition:
Resolved - The company resolved the complaint issues.
1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
1 - Company resolved
BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues, but not within the BBB's timeframe.
No Response
BBB Definition:
No Response - The company failed to respond to the complaint.
2 - Company failed to respond to the BBB to resolve or address the complaint issues.
Contract Issues
BBB Definition:
Contract Issues - Claim of alleged failure to honor contract or agreement, work performed without authorization, or invalid contract.
No Response
BBB Definition:
No Response - The company failed to respond to the complaint.
1 - Company failed to respond to the BBB to resolve or address the complaint issues.
