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nothing on laptop after startup
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noideame
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27. October 2008 @ 07:40 |
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my sons laptop got the "hacked by godzilla" virus so i googled it to see how to get rid of it. thats when the problems started, i switched the laptop on and after startup (the windows scrolling bar) nothing there, just a photo he has as a screen saver. so i started it in safe mode this time all there was was the windows version on the top of the screen and safe mode in both bottom corners, nothing else, no start button,no internet explorer or anything. the laptop was working ok the day before even with the godzilla hack on it.
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ddp
Moderator
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27. October 2008 @ 17:49 |
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moved to correct forum as not a pc hardware issue. did he save his data besides the hard drive onto cd or whatever?
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28. October 2008 @ 01:17 |
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Hi noideame
Can you open task manager (Ctrl-Alt-Del) and click on File, then New Task (Run...). Type in explorer.exe, and then OK. Does your desktop come back?
After that, before we begin the cleanup process, it is important to do a little analysis first. We will analyze your computer with a tool called HijackThis.
Please download the HijackThis zip file. Save it onto a convenient place in your computer, and then unzip the file.
Rename HijackThis(.exe) to scanner(.exe).
Next, run scanner(.exe). A window will pop up.
? Click on the button which says Main Menu, then Do a system scan and save a logfile.
? Please wait for the scan to be completed.
? After the scan has completed, a text window will pop up. Please post the contents of this window here.
This will also be located at hijackthis(.txt) in the same folder that HijackThis was originally saved.
NOTE:: Do not fix anything using HijackThis, as this may also damage legitimate components of your computer.
Best Regards :D
Life is but a dream; you dont feel any pain unless you want to or you fall off the bed.
Success is relative; the more success the more relatives.
A computer once beat me at chess, but it was no match for me at kickboxing.
To be or not to be; thats a dumb question.
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noideame
Member
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28. October 2008 @ 06:25 |
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Originally posted by ddp:
moved to correct forum as not a pc hardware issue. did he save his data besides the hard drive onto cd or whatever?
no he never. he is a it wont happen to me young lad.
ps. i also found out that he had no antivirus.. i t was when i tried to download AVG free that i found the laptop wouldn't load .
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Senior Member
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28. October 2008 @ 06:40 |
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Hey noideame
How about after following my instructions above?
Life is but a dream; you dont feel any pain unless you want to or you fall off the bed.
Success is relative; the more success the more relatives.
A computer once beat me at chess, but it was no match for me at kickboxing.
To be or not to be; thats a dumb question.
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noideame
Member
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28. October 2008 @ 10:19 |
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Originally posted by cdavfrew:
Hey noideame
How about after following my instructions above?
i cant open task manager. i get the message box which says task manager has been disabled by your administrator
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Senior Member
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28. October 2008 @ 10:44 |
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Life is but a dream; you dont feel any pain unless you want to or you fall off the bed.
Success is relative; the more success the more relatives.
A computer once beat me at chess, but it was no match for me at kickboxing.
To be or not to be; thats a dumb question.
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noideame
Member
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28. October 2008 @ 12:32 |
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noideame
Member
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28. October 2008 @ 17:36 |
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Originally posted by cdavfrew:
Woah... tough malware.
Try following the instructions here:
http://forums.afterdawn.com/thread_view.cfm/684139#4261714
Tell me how it goes.
Best Regards :D
hello again did 2 scans its full of malware trojans worms viruses..
dont know what to do next after scans.
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Senior Member
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28. October 2008 @ 23:43 |
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Did you set the Antivir cd to repair/rename all infections?
Please then reboot your computer into Safe Mode With Command Prompt by doing the following:
? Restart your computer
? After pressing the power button, repeatedly tap the F8 key.
? Instead of Windows loading as normal, the Advanced Options Menu should appear;
? Select the option to run Windows in Safe Mode With Command Prompt, then press Enter.
? Choose the administrator's account.
If the Command Prompt loads, type in explorer.exe. Does your desktop come back?
Best Regards :D
Life is but a dream; you dont feel any pain unless you want to or you fall off the bed.
Success is relative; the more success the more relatives.
A computer once beat me at chess, but it was no match for me at kickboxing.
To be or not to be; thats a dumb question.
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noideame
Member
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29. October 2008 @ 06:57 |
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Originally posted by cdavfrew:
Did you set the Antivir cd to repair/rename all infections?
Please then reboot your computer into Safe Mode With Command Prompt by doing the following:
? Restart your computer
? After pressing the power button, repeatedly tap the F8 key.
? Instead of Windows loading as normal, the Advanced Options Menu should appear;
? Select the option to run Windows in Safe Mode With Command Prompt, then press Enter.
? Choose the administrator's account.
If the Command Prompt loads, type in explorer.exe. Does your desktop come back?
Best Regards :D
when i type in explorer.exe it then goes to my documents but the cursor is froze so i can only move up and down the left hand column.
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Senior Member
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29. October 2008 @ 08:49 |
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Hey noideame
I will go ahead and ask you to format and reinstall your system. This is the last resort, as the malware has absolutely ravaged your system beyond repair. Or else, you can get it to a local computer shop, as to fix it online would be too much effort as well as having no guarantees.
Hope it works :D
Life is but a dream; you dont feel any pain unless you want to or you fall off the bed.
Success is relative; the more success the more relatives.
A computer once beat me at chess, but it was no match for me at kickboxing.
To be or not to be; thats a dumb question.
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noideame
Member
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29. October 2008 @ 09:15 |
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Originally posted by cdavfrew:
Hey noideame
I will go ahead and ask you to format and reinstall your system. This is the last resort, as the malware has absolutely ravaged your system beyond repair. Or else, you can get it to a local computer shop, as to fix it online would be too much effort as well as having no guarantees.
Hope it works :D
thanks for the help but i dont think he has the installation disc.
ps. when i went to start it i pressed f 10 instead of f8 and got a recovery screen. it was ADVENT system recovery with 3 options. 1. non destructive system recovery. 2. system recovery-no format. 3. system recovery-quick format... would i be able to use any of those.
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ddp
Moderator
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29. October 2008 @ 17:02 |
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#1 might save his data but don't know about any programs he installed will work.
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Senior Member
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30. October 2008 @ 00:49 |
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Hey noideame
Yeah, try option number 1.
Life is but a dream; you dont feel any pain unless you want to or you fall off the bed.
Success is relative; the more success the more relatives.
A computer once beat me at chess, but it was no match for me at kickboxing.
To be or not to be; thats a dumb question.
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noideame
Member
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30. October 2008 @ 06:52 |
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Originally posted by cdavfrew:
Hey noideame
Yeah, try option number 1.
when i did the restore with ADVENT nothing loaded again,but when i went to start in safe mode with command prompt i got all the my documents, desktop, control panel etc. and this time the cursor moves about the page, but again i dont know what to do next.
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ddp
Moderator
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30. October 2008 @ 13:47 |
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safe his data to a disk but forget saving any programs that have been installed as they are spread all thru out windows. do the #3 then reload his data & programs.
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Senior Member
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31. October 2008 @ 02:32 |
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Hey noideame
Yes, follow ddp's advice and backup all your data first.
We can try to fix your problem. Please boot into Safe Mode with Networking and see if you have your desktop there.
If so, please download the HijackThis zip file. Save it onto a convenient place in your computer, and then unzip the file.
Rename HijackThis(.exe) to scanner(.exe).
Next, run scanner(.exe). A window will pop up.
? Click on the button which says Main Menu, then Do a system scan and save a logfile.
? Please wait for the scan to be completed.
? After the scan has completed, a text window will pop up. Please post the contents of this window here.
This will also be located at hijackthis(.txt) in the same folder that HijackThis was originally saved.
NOTE:: Do not fix anything using HijackThis, as this may also damage legitimate components of your computer.
Best Regards :D
Life is but a dream; you dont feel any pain unless you want to or you fall off the bed.
Success is relative; the more success the more relatives.
A computer once beat me at chess, but it was no match for me at kickboxing.
To be or not to be; thats a dumb question.
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noideame
Member
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6. November 2008 @ 06:05 |
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Originally posted by cdavfrew:
Hey noideame
Yes, follow ddp's advice and backup all your data first.
We can try to fix your problem. Please boot into Safe Mode with Networking and see if you have your desktop there.
If so, please download the HijackThis zip file. Save it onto a convenient place in your computer, and then unzip the file.
sorry its been so long getting back to you, had to go away for a few days.... first thing is when i try to copy data to disc i am getting message disc needs to be formatted, which it does then i get another message saying cd file has met an internal error and cannot continue???. another thing was i thought to download hijackthis i connected his wireless connection (its a t-mobile wireless modem)but there was nothing, so i uninstlled it and reinstalled but still nothing????. i know this is dangerous but could he purchase an external HD and then copy his photo's and vids to that if an antivirus was installed on it first.or even connect his laptop to my pc. i only have AVG free running on mine plus ccleaner spybots&d and adaware. just getting a bit frustrated now. he asked at pcworld for them to recover his HD but they were going to charge him £60 just to have a look then extra if they could recover it.. again gratefull for any help.
Rename HijackThis(.exe) to scanner(.exe).
Next, run scanner(.exe). A window will pop up.
? Click on the button which says Main Menu, then Do a system scan and save a logfile.
? Please wait for the scan to be completed.
? After the scan has completed, a text window will pop up. Please post the contents of this window here.
This will also be located at hijackthis(.txt) in the same folder that HijackThis was originally saved.
NOTE:: Do not fix anything using HijackThis, as this may also damage legitimate components of your computer.
Best Regards :D
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Senior Member
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6. November 2008 @ 20:31 |
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Yes? Any questions?
Life is but a dream; you dont feel any pain unless you want to or you fall off the bed.
Success is relative; the more success the more relatives.
A computer once beat me at chess, but it was no match for me at kickboxing.
To be or not to be; thats a dumb question.
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noideame
Member
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7. November 2008 @ 04:29 |
Link to this message
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Originally posted by cdavfrew:
Yes? Any questions?
i did send one but it hasnt got there for some reason.
when i try to save his data (photo's dvd's)to disc i get message disc needs formatting, which it does then i get another message saying there is an intrnal error and cdfile cannot continue.i have tried dvd and cd discs with same results. also to connect to the internet he use a wireless modem, (t-mobile)but cannot connect i have uninstalled and reinstalled but no joy.also he was thinking of buying an external hard drive for his data,i know its dangerous but would it be possible to install antivirus on that then transfer data.
thanks again for any help.
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Senior Member
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7. November 2008 @ 05:07 |
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Hey noideame
What do you mean? Can you boot up normally?
So, you want to install an antivirus onto where? The infected computer or an external hard drive? Either way, it would be possible.
Perhaps the best way to save his data is to unplug the infected hard disk from the computer itself, and then plug it into another computer with an antivirus. That way, you can scan the hard disk, and also save the data.
Best Regards :D
Life is but a dream; you dont feel any pain unless you want to or you fall off the bed.
Success is relative; the more success the more relatives.
A computer once beat me at chess, but it was no match for me at kickboxing.
To be or not to be; thats a dumb question.
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noideame
Member
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7. November 2008 @ 07:24 |
Link to this message
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Originally posted by cdavfrew:
Hey noideame
What do you mean? Can you boot up normally?
So, you want to install an antivirus onto where? The infected computer or an external hard drive? Either way, it would be possible.
Perhaps the best way to save his data is to unplug the infected hard disk from the computer itself, and then plug it into another computer with an antivirus. That way, you can scan the hard disk, and also save the data.
no it wont boot normally only in safe mode with command prompt or safe mode then task manager and how do you disconnect a laptop HD?? and my pc only has AVG free and antispyware progs.
Best Regards :D
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Senior Member
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7. November 2008 @ 10:51 |
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Yes? Any more questions?
Life is but a dream; you dont feel any pain unless you want to or you fall off the bed.
Success is relative; the more success the more relatives.
A computer once beat me at chess, but it was no match for me at kickboxing.
To be or not to be; thats a dumb question.
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