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no internet after virus removal
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odell1980
Junior Member
1 product review
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28. November 2008 @ 18:19 |
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I did not see the answer to my problem in any of the posts on the previous couple of pages. I recently ran into some issues with my internet. After a few hours on the phone with Microsoft. I was assured that all viruses and spyware had been removed from my system. Then I noticed that my browser would no longer connect to the internet. I have a strong signal. I am even able to ping an IP. I had a tech come out from Road Runner and he said that everything seemed to be working fine but he didn't know what the problem was. I have repaired the network connection, flushed the dns and renewed it. I have released the IP and renewed it. The tech went a little further renewing the winsock and something like the ntshe(not really sure what those are, but it didn't work any way. Also, I do not have any firewalls or antivirus software on my computer. (I was going to install it, but I have no internet to download it.) I also tried to run the Hijackthis.exe file, but it does not seem to work in safe mode. I would greatly appreciate it if someone could help me.
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Senior Member
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29. November 2008 @ 09:21 |
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Hi odell1980
Please run HijackThis in normal mode. Follow these instructions:
Rename HijackThis(.exe) to scanner(.exe).
Next, run scanner(.exe). A window will pop up.
? Click on the button which says Main Menu, then Do a system scan and save a logfile.
? Please wait for the scan to be completed.
? After the scan has completed, a text window will pop up. Please post the contents of this window here.
This will also be located at hijackthis(.txt) in the same folder that HijackThis was originally saved.
NOTE:: Do not fix anything using HijackThis, as this may also damage legitimate components of your computer.
Best Regards :D
Life is but a dream; you dont feel any pain unless you want to or you fall off the bed.
Success is relative; the more success the more relatives.
A computer once beat me at chess, but it was no match for me at kickboxing.
To be or not to be; thats a dumb question.
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odell1980
Junior Member
1 product review
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1. December 2008 @ 01:37 |
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Thanks, here is the Hijack this log
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:26:57 AM, on 12/1/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe
C:\Program Files\Logitech\iTouch\iTouch.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\DNA\btdna.exe
C:\Program Files\Uniblue\RegistryBooster 2\RegistryBooster.exe
C:\Program Files\NETGEAR\WG111v2 Configuration Utility\RtlWake.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\NETGEAR\WG111v2 Configuration Utility\RtWLan.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\System32\msiexec.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\WinZip\WINZIP32.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [zBrowser Launcher] C:\Program Files\Logitech\iTouch\iTouch.exe
O4 - HKLM\..\Run: [NIS] "C:\Documents and Settings\Ben\Local Settings\Temp\IXP000.TMP\NIS2009_16.0.0.125_OEM90.exe" /RELAUNCH /RUNONCE
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [BitTorrent DNA] "C:\Program Files\DNA\btdna.exe"
O4 - HKCU\..\Run: [Uniblue RegistryBooster 2] C:\Program Files\Uniblue\RegistryBooster 2\RegistryBooster.exe /S
O4 - Global Startup: WG111v2 Smart Wizard Wireless Setting.lnk = ?
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {1E54D648-B804-468d-BC78-4AFFED8E262E} (System Requirements Lab) - http://www.nvidia.com/content/DriverDown.../sysreqlab3.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resourc...lscbase6662.cab
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://wwwimages.adobe.com/www.adobe.com...obat/nos/gp.cab
O22 - SharedTaskScheduler: lke3iemrl490kgfgdsfd - {C5AF42A3-94F3-42BD-F434-3604832C897D} - (no file)
O22 - SharedTaskScheduler: mcb7uehuj3n8weuhejsw - {C5BF49A2-94F3-42BD-F434-3604812C897D} - C:\WINDOWS\system32\jsne87fidgf.dll (file missing)
O23 - Service: getPlus(R) Helper - NOS Microsystems Ltd. - C:\Program Files\NOS\bin\getPlus_HelperSvc.exe
--
End of file - 3027 bytes
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Senior Member
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1. December 2008 @ 05:43 |
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Hey odell1980
Hmm... that's odd. I was expecting something else from your HijackThis log.
Please run HijackThis.
? Click on the button which says Main Menu, then Do a system scan only.
? Please wait for the scan to be completed.
? After the scan has completed, check the following entries.
O22 - SharedTaskScheduler: lke3iemrl490kgfgdsfd - {C5AF42A3-94F3-42BD-F434-3604832C897D} - (no file)
O22 - SharedTaskScheduler: mcb7uehuj3n8weuhejsw - {C5BF49A2-94F3-42BD-F434-3604812C897D} - C:\WINDOWS\system32\jsne87fidgf.dll (file missing)
Click on the button Fix checked
NOTE:: Close all browsers before fixing anything.
You may want to try this tool to fix your internet problem: Advanced SystemCare Free.
Best Regards :D
Life is but a dream; you dont feel any pain unless you want to or you fall off the bed.
Success is relative; the more success the more relatives.
A computer once beat me at chess, but it was no match for me at kickboxing.
To be or not to be; thats a dumb question.
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odell1980
Junior Member
1 product review
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1. December 2008 @ 12:55 |
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Deleting those two files and the software did not fix my problem.
Here is a new Hijack This log
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:50:59 PM, on 12/1/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe
C:\Program Files\Logitech\iTouch\iTouch.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\DNA\btdna.exe
C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe
C:\Program Files\NETGEAR\WG111v2 Configuration Utility\RtlWake.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\NETGEAR\WG111v2 Configuration Utility\RtWLan.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [zBrowser Launcher] C:\Program Files\Logitech\iTouch\iTouch.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [BitTorrent DNA] "C:\Program Files\DNA\btdna.exe"
O4 - HKCU\..\Run: [Advanced SystemCare 3] "C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe" /startup
O4 - Global Startup: WG111v2 Smart Wizard Wireless Setting.lnk = ?
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {1E54D648-B804-468d-BC78-4AFFED8E262E} (System Requirements Lab) - http://www.nvidia.com/content/DriverDown.../sysreqlab3.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resourc...lscbase6662.cab
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://wwwimages.adobe.com/www.adobe.com...obat/nos/gp.cab
O23 - Service: getPlus(R) Helper - NOS Microsystems Ltd. - C:\Program Files\NOS\bin\getPlus_HelperSvc.exe
--
End of file - 2527 bytes
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Senior Member
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2. December 2008 @ 04:25 |
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Hi odell1980
So it's not a winsock problem, dns problem, ISP problem..... can I assume that it's a browser problem?
Can you try a different browser other than Internet Explorer? How about Firefox or TheWorld?
Firefox is the popular choice, but it is indeed a little heavy on disk space. TheWorld browser is perhaps the best browser to use for testing; it is small and takes up little space. It can be found here: http://www.ioage.com/en/index.htm
If you are asked to import your settings from Internet Explorer, say No!
Best Regards :D
Life is but a dream; you dont feel any pain unless you want to or you fall off the bed.
Success is relative; the more success the more relatives.
A computer once beat me at chess, but it was no match for me at kickboxing.
To be or not to be; thats a dumb question.
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odell1980
Junior Member
1 product review
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2. December 2008 @ 10:45 |
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Actually, none of my browsers will open including firefox, ie6, or msn explorer. However, they all work just fine in safe mode.
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Senior Member
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2. December 2008 @ 22:30 |
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Hey odell1980
Hmm... that's odd. Let's do a little more analysis.
Now, please download ComboFix.
With ComboFix, at the download window, please rename it to Combo-Fix(.exe) before downloading it. Save it to your Desktop.
Please disable all security programs, such as antiviruses, antispywares, and firewalls.
? Run Combo-Fix.exe and follow the prompts.
? Accept the End-User License Agreement.
? Allow the Recovery Console to be installed.
? When you see the window below, click on Yes.
? When the Recovery Console has been installed, click on Yes to start the scan.
**Understand that things like your system clock changing and your desktop disappearing might happen. Do not worry, because all will be restored later.
? Wait for the scan to be fully completed.
? If it requires a reboot, please do so.
? After the scan has completed entirely, please post the log here. The log will be located at C:\ComboFix(.txt)
Do not click on the ComoboFix window, as it may cause it to stall.
Best Regards :D
Life is but a dream; you dont feel any pain unless you want to or you fall off the bed.
Success is relative; the more success the more relatives.
A computer once beat me at chess, but it was no match for me at kickboxing.
To be or not to be; thats a dumb question.
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odell1980
Junior Member
1 product review
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5. December 2008 @ 14:34 |
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I am unable to download that file.
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Senior Member
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6. December 2008 @ 02:47 |
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Hey odell1980
I meant in safe mode. Can you download it in safe mode with networking?
Best Regards :D
Life is but a dream; you dont feel any pain unless you want to or you fall off the bed.
Success is relative; the more success the more relatives.
A computer once beat me at chess, but it was no match for me at kickboxing.
To be or not to be; thats a dumb question.
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EricCarr
Member
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6. December 2008 @ 03:25 |
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Check the browsers for a proxy setting. I had some malware that set all my browsers to a proxy setting.
AMD Quad 9950, Asus Motherboard, 2G Kingston Ram, 512MB Asus 8600GT, Samsung DVD Rom sh- d162c, LG Rom GDR8163B,
LG Burner h62n
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odell1980
Junior Member
1 product review
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6. December 2008 @ 17:42 |
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It will not let me download anything of the sort in safe mode. If it is not a anti-virus then I can. Also, I am not sure what a proxy setting is or how to check it.
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odell1980
Junior Member
1 product review
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7. December 2008 @ 02:41 |
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Hey guys,
Thanks for all of the help you have given me. Unfortunately I gave up on trying to fix this problem and reformatted my HDD. I really appreciated your assistance.
Thanks,
odell1980
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