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BSOD problem
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banditxkr
Junior Member
1 product review
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9. March 2009 @ 18:35 |
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Hey eveyone, thanks in advance for your help.
I have an Acer Aspire 6920 and I am having some serious problems.
It started when I was trying to connect to a wireless network. It would allow me to connect but as soon as it did, it'd give the BSOD. The error said PAGE_FAULT_IN_NONPAGED_AREA. After this I tried a couple different things such as making the page file larger (10gb) and then turning it off completely. These still brought on the Blue Screen when I connected to a wireless network.
After this it blue screened a couple time dring boot up in between the other blue screens. I tried it once I got home on my Alltel modem and it connected but blue screened after a minute or so. The error message changed to one that didn't give a specific error just STOP 0x0000008E ... with varied numbers after this each time though the first set always seems to be 0xc0000005 and the last is always 0x00000000.
I just booted my Ubuntu partition but didn't have a network to connect it to so I have little info to give you on this half.
Before this event my laptop had a habit of every couple of hours freezing up for a few minutes. When it does this the 'read harddrive' light is always on constantly.
Any help will be greatly appreciated...
"My train of thought left the depot with no cargo." |
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Senior Member
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10. March 2009 @ 15:09 |
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This will often happen when you have a bad memory stick (RAM). Go to the following site and run a program called Memtest.
http://www.memtest86.com/download.html
You'll need to download the program and boot your computer with it (CD or USB). It will test the memory in your computer and make sure that it's working properly. If you receive any errors, then you'll need to replace the bad stick(s).
This message has been edited since posting. Last time this message was edited on 10. March 2009 @ 15:10
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banditxkr
Junior Member
1 product review
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10. March 2009 @ 19:40 |
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I tried the memtest,no errors. I also scanned the system for Virus,Malware, etc. Nothing came back on that either (AVG 8.0.237)
What now?
I don't know if this is relevant or not, but I was looking at my device manager and I noticed 3 peices of hardware I don't recall being there before.
network adapter
-Microsoft 6to4 Adapter #6
-Microsoft ISATAP Adapter #30
other device
-pc couffin device
I noticed the other 2 yesterday, but the #30 just showed up today. They all have that little yellow exclamation mark showing that they haven't been properly installed.
"My train of thought left the depot with no cargo." |
Senior Member
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11. March 2009 @ 11:45 |
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Since your memory isn't bad, the most likely culprit is a bad driver. What version of Windows are you using? It looks like the default for your laptop is Vista. Make sure you have all the latest drivers installed. Go to the following site and select "notebook" as the product line and then "Aspire 6920".
http://www.acerpanam.com/synapse/forms/portal20.cfm?website=AcerPanAm.com&siteid=7117&areaid=2&formid=3394#results
Once you have all the Acer drivers updated, you'll then want to check Alltel's website to see if they have any updated drivers for your data card. You didn't mention which card you're using, but you should be able to get the software from the following link.
http://software.alltel.com
As for the hardware in the device manager, you can uninstall it by right clicking on the device and choosing uninstall. When you restart the computer, if the hardware still exists, you'll get a notification and you'll probably be prompted for the location of the drivers. If the drivers from Acer and Alltel don't resolve this issue, then we'll have to dig deeper to see what device is trying to get installed.
PS - If you're running XP on a Vista computer, it's possible that Acer never created drivers for the device to run in XP. If this is the case, we may need to search the web for a compatible driver.
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banditxkr
Junior Member
1 product review
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11. March 2009 @ 19:59 |
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I don't think I was very clear maybe. My alltel device is an external modem and isn't part of the problem at all. I have an internal network card that can't connect to any network. It's an Intel Pro/Wireless 3945ABG. I feel I should also mention that the BSOD on boot-up has increased a lot. Right now it's taking about 2 tries everytime to log on. I've uninstalled my mysterious devices now. After I bluescreened again, the #30 tried reinstalling itself without success, but I still can't connect to a network :(
"My train of thought left the depot with no cargo." |
Senior Member
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12. March 2009 @ 11:17 |
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banditxkr
Junior Member
1 product review
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12. March 2009 @ 16:43 |
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Ok, now all my drivers are up to date, though the problem still isn't fixed.
I noticed this morning that even before I updated the drivers I could connect to a network in safe mode with networking.
By doing this I was able to do a check on why it bluescreened. It said it was a firewall error. I only have the windows firewall that came with it. I've noticed that since this has started everytime I start it up the firewall is off, even if I turned it back on the last time I used it.
I'm using Windows Vista Home Premium 32-bit
"My train of thought left the depot with no cargo." |
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12. March 2009 @ 18:10 |
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If you turn off Windows firewall, does your computer still get a BSOD? Also, you could try updating AVG to version 8.5 (link here). I don't think this is causing your problem, but it wouldn't hurt. Finally, have you installed all the Windows updates?
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banditxkr
Junior Member
1 product review
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12. March 2009 @ 20:20 |
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Yes, if the firewall is off I still get the BSOD.
Safe Mode isn't letting me run Windows Update so I can't do that, but I do recall updating just a few days before this happened.
I'm in the process of downloading the new AVG right now, though as you said, I don't see this being an issue.
A friend of mine says he thinks that it might be a failing hard drive. You think it's possible?
"My train of thought left the depot with no cargo." |
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Senior Member
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13. March 2009 @ 11:45 |
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A failing hard drive can produce a BSOD whenever the computer tries to access data from the corrupted sector. You can try running a check disk on your hard drive. If the problem is simply a few corrupted sectors, then it could be fixed by this tool. If the problem is the result of failing hardware, then you would need to buy a new hard drive. I pretty much eliminated the failing hardware because it sounded like your Linux partition was able to run without any problems. With that being said, you could still have some corrupted sectors that only affect your Windows OS.
In order to perform a check disk, follow these steps.
1. Click on Start and select Computer
2. Right click on hard drive (usually C:) and select Properties
3. Click on the Tools tab
4. Under Error-Checking click on Check Now....
5. If you have User Account Control (UAC) enabled, click continue
6. Make sure that both boxes are checked and then click start
7. Click on Schedule Disk Check and then restart your computer
After the computer reboots, it will start the check disk procedure. If it finds any errors, it will try to repair them. This may or may not solve your problem, but it doesn't hurt to try.
This message has been edited since posting. Last time this message was edited on 13. March 2009 @ 11:46
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