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Thursday 28.11.2024 / 06:35
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afterdawn.com > forums > software, operating systems and more > windows - general discussion > need help with vista
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Need help with Vista
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afnan7
Newbie
_ 		28. April 2009 @ 20:31 _ Link to this message    Send private message to this user   
I don't know what happened but when i try to open up msn messenger it crashes and says:
Msn messenger has stopped working
Problem signature:
Problem Event Name: APPCRASH
Application Name: msnmsgr.exe
Application Version: 14.0.8064.206
Application Timestamp: 498cf586
Fault Module Name: msnmsgr.exe
Fault Module Version: 14.0.8064.206
Fault Module Timestamp: 498cf586
Exception Code: c0000005
Exception Offset: 003b9015
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 4105
Additional Information 1: 36db
Additional Information 2: 176fa461eb545dd72ba250f8b1def9d2
Additional Information 3: 211e
Additional Information 4: 12982da16b08adc0a311dc84c49263e8

Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409



This also happened with my firefox but i just reinstalled it and it worked...

BUT when i try to uninstall msn which is Windows Live Essentials in the Programs and Features it says the same thing which is:
Windows Live installer has stopped working
Problem signature:
Problem Event Name: APPCRASH
Application Name: wlarp.exe
Application Version: 14.0.8064.206
Application Timestamp: 498ce56b
Fault Module Name: wlarp.exe
Fault Module Version: 14.0.8064.206
Fault Module Timestamp: 498ce56b
Exception Code: c0000005
Exception Offset: 000b501c
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 4105
Additional Information 1: f911
Additional Information 2: 082b431e28630dbb78e6ebc1141910c2
Additional Information 3: 235b
Additional Information 4: 06138a03073788b3bba2cf60a5c7f1ca

Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409

And i can uninstall other programs too still except for that---^

Please help
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jcalton88
Member
_ 		28. April 2009 @ 21:57 _ Link to this message    Send private message to this user   
Try rebooting your computer into safe mode, then uninstall it. Worked for me.

Vista improved upon older versions a lot but uses more memory than the others so its harder on what would seem to be normal everyday stuff. Safe mode will keep it to a minimum and SHOULD help. Also, Windows uses the Live package for other things and that may be causing a problem.
[ + quote]
afnan7
Newbie
_ 		29. April 2009 @ 15:07 _ Link to this message    Send private message to this user   
I tried it but the same thing happened....
Anything else??
[ + quote]
jcalton88
Member
_ 		29. April 2009 @ 16:35 _ Link to this message    Send private message to this user   
Have you tried reinstalling Windows Live or MSN Messenger? Windows is by far one of the most unpredictable programs so its hard to say what will work from one computer to the next.

I'd try reinstalling it or try deleting the msnmngr.exe and see if it will let you uninstall after that, though sometimes it will just keep popping up saying it cannot be found.
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afnan7
Newbie
_ 		30. April 2009 @ 00:05 _ Link to this message    Send private message to this user   
Thanks for trying to help... But this has started to occur in more programs such as Microsoft word and stuff... So i just did system restore and now it is working fine :)
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jcalton88
Member
_ 		30. April 2009 @ 00:32 _ Link to this message    Send private message to this user   
Well, hind sight is 20/20 but if it started affecting other Microsoft programs most likely it was a .dll file that was corrupt/missing or a registry problem. Both are relatively easy to fix, the registry fix being a little annoying at times but a system restore does just as good, lol.

Just keep an eye on what programs use what, most likely there was a program that was sharing a .dll file with Microsoft programs and got deleted when the program was deleted.

And I always make sure to never delete .dll files, if I uninstall something and it asks if i want to uninstall the .dll that was being shared but no longer is, I don't delete it because chances are it is being used.

Just a little info for the future. Glad you got it working.
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