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Xbox 360 has 54.2 percent failure rate
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The following comments relate to this news article:
article published on 19 August, 2009
According to a GameInformer article, the Xbox 360 still has a high failure rate, of 54.2 percent, due to the dreaded RROD, e74, and other errors, a number much higher than its current console rivals.
The PlayStation 3 had a 10.6 percent failure rate and the Wii was even lower, at 6.8 percent.
The survey used 5000 readers, but the article does mention a few notes to go along with the ... [ read the full article ]
Please read the original article before posting your comments.
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AfterDawn Addict
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19. August 2009 @ 00:52 |
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"the Xbox 360 still has a high failure rate, of 54.2 percent"
-Microsoft would call this a 46.8% sucess rate.
"those surveyed found Microsoft to have the most "unhelpful customer service,""
-Anyone who has ever called microsoft for anything could have told you that.
"only 3.8 percent of 360 owners said they would never buy another console due to the hardware failure or the poor service"
-I wonder if they said "any console" or "xbox 360" when they asked this question...most of those with failed xbox360's probably said "Yeah, I am going to get another console to replace it...and the new one is going to be a PS3"
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Bluevoid
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19. August 2009 @ 00:57 |
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Quote:
Despite all those numbers however, only 3.8 percent of 360 owners said they would never buy another console due to the hardware failure or the poor service.
Ignorance truly is bliss....
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Staff Member
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19. August 2009 @ 01:01 |
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Originally posted by KillerBug:
"only 3.8 percent of 360 owners said they would never buy another console due to the hardware failure or the poor service"
-I wonder if they said "any console" or "xbox 360" when they asked this question...most of those with failed xbox360's probably said "Yeah, I am going to get another console to replace it...and the new one is going to be a PS3"
Hey KillerBug, I was editing the article but you posted before it was published. It should have read "only 3.8 percent of 360 owners said they would never buy another Xbox_360 console due to the hardware failure or the poor service"
This message has been edited since posting. Last time this message was edited on 19. August 2009 @ 01:02
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scorpNZ
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19. August 2009 @ 02:29 |
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Pretty vague ain't it,what percentage of them were 2nd hand,refurbished or new
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Senior Member
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19. August 2009 @ 02:41 |
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Quote:
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Despite all those numbers however, only 3.8 percent of 360 owners said they would never buy another console due to the hardware failure or the poor service.
Ignorance truly is bliss....
Yeah I face palmed when I read that as well.
The failure rate is rather shocking but most of my friends who own xbox's are on their 2nd or 3rd one, so I guess its just shocking because its in plain sight.
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Bluevoid
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19. August 2009 @ 03:52 |
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Originally posted by scorpNZ:
Pretty vague ain't it,what percentage of them were 2nd hand,refurbished or new
My guess is that they take a unit and consider any type of malfunction a failure. Meaning a console exchanging hands is irrelevant. If it fails, it's counted.
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Paladore
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19. August 2009 @ 04:05 |
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Funny people posting to this. I had my xbox break and called microsoft and theyemailed me my stamp to send system back and i got a new one 2 weeks later. They didnt try to weasel their way out of it at all. If your a sony fan boy and have no expercience with the xbox dont bother posting.
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chris4160
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19. August 2009 @ 06:02 |
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Quote:
Originally posted by scorpNZ:
Pretty vague ain't it,what percentage of them were 2nd hand,refurbished or new
My guess is that they take a unit and consider any type of malfunction a failure. Meaning a console exchanging hands is irrelevant. If it fails, it's counted.
That's what I was thinking.
5000 people is not a fair test, those 2500 people could have been the only ones that have ever experienced rrod... I bet most of the people that voted were ps3 fanboys (probably from sonydefenseforce.com).
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Bluevoid
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19. August 2009 @ 06:34 |
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Quote:
Quote:
Originally posted by scorpNZ:
Pretty vague ain't it,what percentage of them were 2nd hand,refurbished or new
My guess is that they take a unit and consider any type of malfunction a failure. Meaning a console exchanging hands is irrelevant. If it fails, it's counted.
That's what I was thinking.
5000 people is not a fair test, those 2500 people could have been the only ones that have ever experienced rrod... I bet most of the people that voted were ps3 fanboys (probably from sonydefenseforce.com).
In order for the study to be considered scientific they would have built protections against this type of result. Of course the 2500 people in the poll could have been the only ones that got rrod, but we're dealing with probabilities here. Does that sound probable to you? More than likely they have a confidence number associated to this study and it's in the high 90 percentile. So they would be ninty some percent sure their result was within reason.
Don't get on the ignorance train just because you like once console or the other. The 360 is just the PS2 of this generation, face it. I'd have to say that my friends have sent their rrods back have seen decent waiting times for returns (2 weeks +), but not bad customer service. I can say also, that everyone I know that owns a 360 but me has sent theirs back at least once. I definitely believe this statistic. Don't be ignorant and disagree before you have any facts. PS3 vs 360 is so similar to republican vs democrat it makes me want to throw up. If you find yourself saying "PS3 is lame" or "360 is crap" congratulations, you're an idiot. You don't like video games, you like a console. Video games are what you put INSIDE the console.
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chris4160
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19. August 2009 @ 07:20 |
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Quote:
Quote:
Quote:
Originally posted by scorpNZ:
Pretty vague ain't it,what percentage of them were 2nd hand,refurbished or new
My guess is that they take a unit and consider any type of malfunction a failure. Meaning a console exchanging hands is irrelevant. If it fails, it's counted.
That's what I was thinking.
5000 people is not a fair test, those 2500 people could have been the only ones that have ever experienced rrod... I bet most of the people that voted were ps3 fanboys (probably from sonydefenseforce.com).
In order for the study to be considered scientific they would have built protections against this type of result. Of course the 2500 people in the poll could have been the only ones that got rrod, but we're dealing with probabilities here. Does that sound probable to you? More than likely they have a confidence number associated to this study and it's in the high 90 percentile. So they would be ninty some percent sure their result was within reason.
Don't get on the ignorance train just because you like once console or the other. The 360 is just the PS2 of this generation, face it. I'd have to say that my friends have sent their rrods back have seen decent waiting times for returns (2 weeks +), but not bad customer service. I can say also, that everyone I know that owns a 360 but me has sent theirs back at least once. I definitely believe this statistic. Don't be ignorant and disagree before you have any facts. PS3 vs 360 is so similar to republican vs democrat it makes me want to throw up. If you find yourself saying "PS3 is lame" or "360 is crap" congratulations, you're an idiot. You don't like video games, you like a console. Video games are what you put INSIDE the console.
5000:20000000 = 1:4000... That is not a fair test.
"...the xbox 360 still has a high failure rate..." That implies that the survey was conducted for new xbox 360's (which it wouldn't of been). But the xbox release date failure rate was 50%, so by that logic this news if 4 years old.
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Mysttic
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19. August 2009 @ 09:52 |
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Crunch the numbers down even further when taking into account the amount of units sold per console. 360 still in the lead, that failure rate fails into comparison to their success with the console. It's as I said before tho, most consoles that did get returned no matter the console; most cases people didn't take care of it properly.
Example: They should have added on a better cooling system for what $10-$20, then make sure their console is not in a closed environment having plenty of air circulation; and for those that know how, cleaning the systems once in a while is a bonus for longevity. My 360 is 3 years old, it's the 20GB model and I clocked a shit load of hours on to it, and I mean I averaged 500-1000 hours a year; but I take care of my consoles, do you? My other consoles are just as old or older and did not suffer failure either.
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AfterDawn Addict
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19. August 2009 @ 10:22 |
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hell, i had a launch console for 3 years and it never RROD on me, and it was on 16-20 hours a day. only got rid of it due to it being banned from LIVE, and the friend i sold it to has been playing it sense. the other two consoles ive owned have yet to RROD either. maybe im just lucky, or i know how to take care of my stuff.
as to their customer service, sure it isnt the greatest, but what would you expect when youre calling a place half way around the world that can barely understand you? everytime i've called MS support for repair of the consoles that i've bought on ebay for refurb/resale, i end up getting what i needed out of them, a free repair, that DOES NOT take a month. the longest its taken is 16 days, usually its around 7 days, and i live in indiana and ship it to the texas repair center. not bad i say.
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Morreale
Senior Member
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19. August 2009 @ 12:30 |
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54% seems about right lol
If I were to make my own pole based on 25 of my friends who have a 360, about 18 of them have had the RROD, some multiple times... I just bought a 360, and if it RRODs on me I'm just gonna smash it, I don't care. I'll just continue to pay for my games on the PS3.
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Staff Member
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19. August 2009 @ 12:47 |
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I have had Xbox 360 since launch date here (December 2nd, 2005), played it for many many hours each week and it failed after a little over three years. I have two now, one I got second hand for a second room and the original, which I fixed myself back in February and it hasn't failed since.
There's no doubt that something was indeed wrong with the design, it doesn't take a genius to figure that out. That being said, I'll never talk down my original investment in Xbox 360, I've played way too many excellent games on it, and it served me well for playing multimedia content over a WiFi network for years now. I guess though since I am pretty handy with hardware, I can shrug off E74 or RROD, so the experience might be different for people who went through M$ to get a console or more fixed.
Still though, when I read these articles on AfterDawn, sometimes I have to laugh at the comments, some of them really seem like some users get instant bliss when they hear about Xbox 360's failing. On the other hand, when the PS3 was doing bad with sales, or when the Xbox 360 beats it somehow, there are others who seem to get instant pleasure from that too... and to those users (I wont name names in order to avoid a silly pointless flame war), seriously... I hope you are all 14 years old cause if you aren't... and you aren't a shareholder of either company and directly affected success or failure.... take it easy, it doesn't matter (obviously to a user on their 3rd Xbox I understand the pain... but for those who never owned one and just spout out criticism about other people's experience.... why are you really doing that? Same to fanboys of Xbox 360... they are game consoles... who gives a shit.. really?)
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Senior Member
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19. August 2009 @ 13:07 |
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Originally posted by KillerBug:
"the Xbox 360 still has a high failure rate, of 54.2 percent"
-Microsoft would call this a 46.8% sucess rate.
They might call it that, but they'd be giving themselves 1% too much credit. ;-)
(54.2 + 46.8 = 101)
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Senior Member
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19. August 2009 @ 13:07 |
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This was a poll of Gameinformer readers only. Definitely not scientific or conclusive. Certainly there is a higher than competition failure/problem rate. But if you want to be entirely accurate, the title should read something like 54.2 percent of GameInformer readers' 360 consoles fail. I still have a launch console that I play on an irregular basis and no problems yet, I am not, however, a GameInformer reader. ---Chikn
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AfterDawn Addict
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19. August 2009 @ 14:22 |
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heres a quote o mine from here
http://gamepolitics.com/2009/08/17/repor...-rate-pegged-54
Quote:
I have done some research on the 360 fail rate more, and more than zippy skimming and ass'uuming mind you.
Heres a few interesting links I have found
This one alludes to it being 16% on current units
http://www.1up.com/do/newsStory?cId=3166259
And this one is one of the best, even if he is hocvking a book, truth is always stranger than fiction.
http://games.venturebeat.com/2008/09/05/...e-console-woes/
=======
From all the digging I have read it seems the 360 total fail rate is around the 60% margin for its all time high now that includes production line issues.
Now frankly I think the real number is still around a 4 in 10 ratio or 25-40% ratio you simply have to many refrubs and older units in play and thats going to to affect the numbers some but no more than double possible fail rate of 10-20%.
TL DR
New units have a fail ate of around 10-20%
Older units have a fail rate of 20-40%
Total fail rate around 30-50%, all time high 60%.
MS was sloppy and poorly built and revised the 360 if they did it right the first time they probably would have made more than Nin and the WII......
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Bluevoid
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19. August 2009 @ 14:43 |
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This was a poll of Gameinformer readers only. Definitely not scientific or conclusive. Certainly there is a higher than competition failure/problem rate. But if you want to be entirely accurate, the title should read something like 54.2 percent of GameInformer readers' 360 consoles fail. I still have a launch console that I play on an irregular basis and no problems yet, I am not, however, a GameInformer reader. ---Chikn
I haven't looked at it, but if this is true, the study can't be trusted. The problem is that the sample isn't random enough. If you poll only gameinformer readers you're not saying much about the general population. One would think GameInformer readers would play their consoles more, but who knows.
There have been some really bad reasons why people don't like this survey however.
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5000:20000000 = 1:4000... That is not a fair test.
It's called a 'sample'. When gallup polls people or Nielson gets the tv ratings what percentage of the total population do you think they survey? Do the math yourself here http://www.surveysystem.com/sscalc.htm looks like 5000 is a perfectly fine number to me.
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most cases people didn't take care of it properly.
Example: They should have added on a better cooling system for what $10-$20, then make sure their console is not in a closed environment having plenty of air circulation; and for those that know how, cleaning the systems once in a while is a bonus for longevity.
Buying add ons is not expected when buy hardware. If not buying a cooling system for a console is neglect then Microsoft would have added it in the first place.
The problem I see with this whole thing is that 360s install base is most likely heavily inflated due to repurchases. I know a ton of people who said "Yeah my 360 is breaking, I'm gonna buy a new one" with no idea that they could return it under the massive warranty they have. They are still way ahead of Sony (especially in the states), but exactly how many working consoles are sitting in peoples houses is a really good question. Not only that but the maintenance and replacement costs under the warranty are no doubt astronomical.
I mentioned this article to my wife and her immediate response was "Then why would people buy one?"
"Because it's about playing video games. 360 has some good ones and with a 3 year guaranteed warranty, you're sure to get that much fun out of it."
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AfterDawn Addict
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19. August 2009 @ 14:48 |
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Quote:
This was a poll of Gameinformer readers only. Definitely not scientific or conclusive. Certainly there is a higher than competition failure/problem rate. But if you want to be entirely accurate, the title should read something like 54.2 percent of GameInformer readers' 360 consoles fail. I still have a launch console that I play on an irregular basis and no problems yet, I am not, however, a GameInformer reader. ---Chikn
I haven't looked at it, but if this is true, the study can't be trusted. The problem is that the sample isn't random enough. If you poll only gameinformer readers you're not saying much about the general population. One would think GameInformer readers would play their consoles more, but who knows.
There have been some really bad reasons why people don't like this survey however.
Quote:
5000:20000000 = 1:4000... That is not a fair test.
It's called a 'sample'. When gallup polls people or Nielson gets the tv ratings what percentage of the total population do you think they survey? Do the math yourself here http://www.surveysystem.com/sscalc.htm looks like 5000 is a perfectly fine number to me.
Quote:
most cases people didn't take care of it properly.
Example: They should have added on a better cooling system for what $10-$20, then make sure their console is not in a closed environment having plenty of air circulation; and for those that know how, cleaning the systems once in a while is a bonus for longevity.
Buying add ons is not expected when buy hardware. If not buying a cooling system for a console is neglect then Microsoft would have added it in the first place.
The problem I see with this whole thing is that 360s install base is most likely heavily inflated due to repurchases. I know a ton of people who said "Yeah my 360 is breaking, I'm gonna buy a new one" with no idea that they could return it under the massive warranty they have. They are still way ahead of Sony (especially in the states), but exactly how many working consoles are sitting in peoples houses is a really good question. Not only that but the maintenance and replacement costs under the warranty are no doubt astronomical.
I mentioned this article to my wife and her immediate response was "Then why would people buy one?"
"Because it's about playing video games. 360 has some good ones and with a 3 year guaranteed warranty, you're sure to get that much fun out of it."
I agree to a point I see it as this old units,refurbs,ect make up roughly half of the current total unit numbers. These units will be the most likely to fail, then the new units might have a real fail rate as low as 5-10% this means that 70-90% of that 50% number are older units.
The trouble is the 360 was handled poorly and that is a fact no one can deny.
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Senior Member
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19. August 2009 @ 16:59 |
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In what world is a 50% failure rate for anything, not a basis for fraud proceedings?
Could you imagine: "Ford's new Volt, electric car is great and everyone loves it, even though every other one must be returned to Ford for replacement or repair."
Heads would roll.
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AfterDawn Addict
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19. August 2009 @ 17:01 |
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Originally posted by ThePastor:
In what world is a 50% failure rate for anything, not a basis for fraud proceedings?
Could you imagine: "Ford's new Volt, electric car is great and everyone loves it, even though every other one must be returned to Ford for replacement or repair."
Heads would roll.
Ya but this is MS instead of doing anything about it they extended the warranty to something that's not industry standard to try and head off the brunt of the damage. It was in scrupulous but not necessarily illegal. Besides they spent 3B on the RROD fiasco still tho....they've not learned their lesson...
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jezchrizt
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19. August 2009 @ 17:58 |
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Wake up ppl the failure rate is AT least that high. Ive had 2 360s and they both went after 2 years, in fairness i played the first 1 to death but the second one i didnt use that often and was well pissed when it went. A friend of mine went through 5 after getting repairs & replacements and hes not even a hardcore gamer. Mircosoft should be up in court for releasing such a shit product.Only bought the 360 because of gears will never buy microsoft again, F.U.K U Mircocok. Why dont the cpu and gpu have fans like in PCs, pure scabbiness on mircocoks part i presume
This message has been edited since posting. Last time this message was edited on 19. August 2009 @ 18:00
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Gryphon77
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19. August 2009 @ 18:11 |
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This article is interesting. But through research online I found that the Xbox has a high failure rate compared to the PS3.
But what was noted in one post that users for the 360 used their console a lot on a daily or every two day basis. That is a lot of use for a machine!!! But their are failure rates for PS3, I ran into it myself this past January!! I called Sony support and they were horrible in the customer service department, it happened just after my one year warranty was up. I was pissed off for their lack of help on the phone. I found better help online looking around trying to salvage my ps3!!
But what is noticeable online forums is their are a lot of people out there loyal to one console and to me personally find a lot of them on either side (PS3 or 360 owners) are very rude and plain out stupid!!
I only owned PS3 up until this past March, I wanted a 360 because of the titles I couldn't buy for the PS3. I like it but I still play PS3 a little bit more than the 360. But I have equal amount of games for both, I have 8 games each for both consoles. No titles are the same either.
If I am out of warranty on any of my consoles or any electronic equipment of mine. I just take it apart and fix it.
I mentioned my first PS3 I have, it works now I replaced the whole blu ray lens deck with the exact same model of blu ray lens and now I have two PS3 consoles!! I was out of warranty so what the heck, take it apart and I did a lot of research first to see if it would actually work for me.
Now I have two, I use one for blu ray movies and dvd's. The other straight game play and the same with my X-Box 360. Both work great for gaming.
But great article, just wanted to say something about the differences in the major consoles. There isn't much but only that there are alot of loyalists towards their specific brand. IMO a true gamer is someone who plays any game and loves playing the games on whatever he or she playing it on.
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AfterDawn Addict
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19. August 2009 @ 18:16 |
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Originally posted by Gryphon77:
This article is interesting. But through research online I found that the Xbox has a high failure rate compared to the PS3.
But what was noted in one post that users for the 360 used their console a lot on a daily or every two day basis. That is a lot of use for a machine!!! But their are failure rates for PS3, I ran into it myself this past January!! I called Sony support and they were horrible in the customer service department, it happened just after my one year warranty was up. I was pissed off for their lack of help on the phone. I found better help online looking around trying to salvage my ps3!!
But what is noticeable online forums is their are a lot of people out there loyal to one console and to me personally find a lot of them on either side (PS3 or 360 owners) are very rude and plain out stupid!!
I only owned PS3 up until this past March, I wanted a 360 because of the titles I couldn't buy for the PS3. I like it but I still play PS3 a little bit more than the 360. But I have equal amount of games for both, I have 8 games each for both consoles. No titles are the same either.
If I am out of warranty on any of my consoles or any electronic equipment of mine. I just take it apart and fix it.
I mentioned my first PS3 I have, it works now I replaced the whole blu ray lens deck with the exact same model of blu ray lens and now I have two PS3 consoles!! I was out of warranty so what the heck, take it apart and I did a lot of research first to see if it would actually work for me.
Now I have two, I use one for blu ray movies and dvd's. The other straight game play and the same with my X-Box 360. Both work great for gaming.
But great article, just wanted to say something about the differences in the major consoles. There isn't much but only that there are alot of loyalists towards their specific brand. IMO a true gamer is someone who plays any game and loves playing the games on whatever he or she playing it on.
I have noticed that the PS3 has either some lite overheating issues and some drive issues, I would be that surprised if it was in the 5-10% range.
The 360 is a mess though...I kinda wish MS would launch a model 2 I'd rather buy one of those than ahve to deal with the 360 even the newer current models...
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Beachman
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19. August 2009 @ 19:11 |
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hhmm... strangely of all the people i know, 100% have had their x box fail. mine 2 times..
i do know of a few people that use the PS3 exclusivly after the xbox flamed out..
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