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1. Go to Control Panel-->System-->Hardware-->Device Manager.
2. Expand "Modems" and make sure that there are not any unusual modems under the expanded category. In other words, only ONE should be installed and it should be the modem that is in your computer, nothing else.
3. Download and Install MPT v3.23. DO NOT ATTEMPT TO INSTALL YOUR PHONE. When it asks to detect your phone, click cancel.
4. The default phone picture will come up. Now, go to Menu-->Setup-->Live Update. Follow the prompts to detect, download and install MPT v3.25b.
5. Do not launch MPT. Make sure the program is closed.
6. NOW, plug your phone into your computer via the mini-USB cable. Your computer should detect "New Hardware." Your computer will prompt you to install the software. It will ask you if you want the computer to search for you (Recommended) or it will ask you if you want to manually select the software from a list (Advanced). Make sure you go to the option that allows you to select from a list.
7. It will ask you to search your computer hard drive. You need to direct it to the driver that comes in the MPT v3.25b you just installed. Click BROWSE. The folder you are looking for is titled "W2K_XP_USB_Drivers". It will most likely be in "C:\Program Files\mobile PhoneTools\Inf".
8. Once you have directed the computer to search for the driver in "W2K_XP_USB_Drivers", click on INSTALL or NEXT to continue with the "search and installation" of the phone. It should say "Motorola USB Modem" as it is installing.
9. Allow the entire process to complete. Once it is done and you have clicked FINISH, unplug your phone from the USB cable and power it OFF.
10. Turn your phone back on and allow it to cycle to the main screen.
11. Plug your USB cable back into your phone and make sure it is connected to the computer. Your phone should start charging.
12. NOW, start MPT and and the program should automatically detect your phone and start the initiallizing. In a few seconds you should be up and running.
credit: cUNIT
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