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Does Xbox 360 defect a lot?
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Andie1
Newbie
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2. December 2005 @ 12:32 |
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what are the chances that i get a screwed up xbox 360? and if theres a problem with it can you send it back n get a new one for free?
Andrew
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wooopz
Suspended permanently
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2. December 2005 @ 19:02 |
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From what microsoft said theres about 3% defective ones. If thats true it means its not bad at all considering most electronics have a defect rate of 5-6%.
Although we don't know if microsoft is being truthful, it might be more systems. We see alot of reports on sites and forums, but alot of it is just same stuff being said over and over.
I would not be worried about getting a deffective product, and even if u do MS has great customer service. From what i heard they overnight u a prepaid box which u overnight back to them. From there they fix your problem or replace your box, shouldn't take more than 3-5 days. After that they overnight it back to you. Thats alot more than i can say for sony. I remember when ps2 came out and my cousins was messed up, it took 5-6 weeks to get a new one, that and he had to pay for shipping.
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Lennme
Junior Member
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5. December 2005 @ 17:22 |
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I sent my core system to MS today. After 4 days of game play it suddenly stopped working. When turning the system on, all I got was the 3 out of 4 quadrants of red lights. I tried the basic troubleshooting to no avail. I then called MS support and was told to send the console in. Good to their word, they overnighted me a box to send the console back - overnight shipping pre-paid. MS customer support told me they'd get a repair or replacement back to me within 5 business days - we'll see how it works out.
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Senior Member
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6. December 2005 @ 11:37 |
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^did u send the box to my hometown Mcallen Tx,i have a buddy who works at the MS plant down here,and he told me he seen a huge graveyard come in of 360's
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cac
Senior Member
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6. December 2005 @ 12:47 |
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did u do the warrenty to send it in. Mine gets hot but its all good jw about the warrentie
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Lennme
Junior Member
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8. December 2005 @ 18:28 |
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@infam0us
Well, mine went to Harlingen (sp?). Close enough to McAllen? I sent it on 12/5, hopefully I'll get one back in the next day or two. I'm very curious as to whether they'll send me the same one repaired, or send me a different refurb or a new unit. Also, I wonder how long it will be before we have any idea of exactly what the problem is with these things. Mine worked perfectly for the first 20 hours or so then just shut down. When I tried to restart it all I got was the three quadrants of red lights. I went through the troubleshooting suggestions (disconnect all the cables, reconnect) and it started up ok again but only for a few minutes. After that, it shut down again and would only show the three quads of red lights. Being a PC DIY guy I was sorely tempted to open the thing up and see if some component had fried but didn't want to void the warranty! The sad thing is is that I'll probably never know what the problem with the unit was.
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Senior Member
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8. December 2005 @ 19:36 |
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yea Harligen is only 25miles away from Mcallen,u should get a new one shipped out,since the defective one will probably be refurb,i think the one u will be gettin should fall under the 4th shipment,
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Lennme
Junior Member
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9. December 2005 @ 14:11 |
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I got my Xbox back today. MS was true to their word, it's been 5 business days since I sent my broken one back to them. The interesting thing is that they sent me back a premium console to replace the broken core console I returned! Just plugged in the new one and it's working fine so far. As of now, my only prob is that I've got two hard drives, the one I bought for the original core and the new one that came back with the premium box.
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stevetex
Member
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9. December 2005 @ 14:34 |
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It's a problem to have 2 HDs? :) I would say that's your repayment for having to deal with the defective box. :)
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AfterDawn Addict
4 product reviews
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9. December 2005 @ 16:36 |
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Infam0us - i want to see the x360 graveyard tell him to take some pix.
i just hope when they send mine back they send me the HDD i sent with it, so i can get the gamertag i forgot the email too.
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tlac
Newbie
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12. December 2005 @ 04:14 |
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I was wondering after microsoft sends you back the repaired xbox 360, do they specify if they repaired it or if they replaced it?
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