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Best Buy's Brian Dunn writes open letter apology to consumers
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The following comments relate to this news article:
article published on 7 December, 2005
Best Buy President of Retail in North America Brian Dunn has written an open letter apology to all consumers that were charged several hundred extra dollars for accessories they had to buy in order to get their hands on an Xbox 360. He had commented a few days ago that the company was aware that "some stores acted inappropriately" and yesterday he wrote an official apology to anyone caught ... [ read the full article ]
Please read the original article before posting your comments.
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uwiloz2me
Junior Member
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7. December 2005 @ 11:46 |
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llongtheD
Suspended due to non-functional email address
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7. December 2005 @ 16:42 |
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The old good cop bad cop routine. This was all planned well beforehand, and if anyone believes otherwise, your kidding yourself. The CEO of Best buy knows exactly what is going to go on in his stores, and if he doesn't, better sell your shares of best buy. What a crock of corporate bullsh**t.
This letter did kind of give me a warm fuzzy feeling in my middle section though.
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Member
2 product reviews
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7. December 2005 @ 18:20 |
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Ugh..makes me sick. He doesn't mean a thing in this letter. Just trying to get people to go back to BB. DO you really think he's "sorry" if any of the gajillion BB stores that effed up? Yeah right. Hes probably in Tahiti with platinum on one hand and a fag in the other.
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1 product review
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7. December 2005 @ 22:19 |
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Just like they controlled the frenzy outside every store on the day after sale. Nothing like being 20th in line at 12:30am and getting in 150 people later. Eat shit bestbuy.
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Senior Member
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8. December 2005 @ 01:06 |
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bestbuy freakin sux i remembered back then when i bought some router or something which came with the mail in rebate. I done it numerous time with stuffs i bought from circuit city, and always received like 2-6 weeks. But bestbuy never send me my rebate what a jerk.
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Junior Member
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9. December 2005 @ 07:29 |
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Who wants a Xbox 180 anyway? PC's are much more scalable. Every BB sales assoc. I've ever talked with has not a clue when it comes to electronic technical specifications. But obviously they are good at selling, just not with being honest!
Xbox 180 (take it back!).
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tynub
Newbie
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9. December 2005 @ 08:42 |
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Haa I call Bullshit.This from a company whos boss ADMITTED one of 1st things he implemented as new boss was to make it as difficult as possible for ppl to return things.
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duckNrun
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9. December 2005 @ 10:23 |
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You notice that nowhere in here does he try to "win" customers back or compensate all those who stood in line for hours on end only to end up empty handed by their corrupt policy. Sure bring back your unwanted items (certainly only if unopened and resellable state right???) for a full refund. But I'm sure that most of these people have already opened and used these mandatory purchased items
As I've always said....
Hell is sure going to be crowded!
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Junior Member
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9. December 2005 @ 12:45 |
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Any of the ignorant fools who have been scammed by both Microsoft and Best Buy deserve everything they get.
First of all, anyone who is such a selfish, anti-American , anti-community baby to help support monopolies and purchase Microsoft products is hurting their neighbors, the industry and is destroying an open market system.
Anyone stupid enough to get on line at MIDNIGHT, because they can't wait to help Microsoft in their quest to destroy any competition because they have been hypnotized by professional marketers, should seek out a de-programming class, in the hope that they can get their free will back.
All of those complaining are ignorant children who do not have the maturity to graduate 1st grade and should be reading books, getting involved with something positive in their lives and look at Microsoft's history .
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llongtheD
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9. December 2005 @ 16:38 |
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I think I'm sexually aroused jolo. Did you post to this thread with a PC or a MAC. Please don't tell me your one of those ignorant fools. Its just a video game system, and a retailer dude. Lighten up.
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duckNrun
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9. December 2005 @ 17:27 |
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wow.... I didn't think I started my clinical Psych rotation until NEXT semester....
:-)
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Member
2 product reviews
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9. December 2005 @ 22:39 |
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I didn't know you needed to be mature in 1st grade...
011001011001010100110101010101110101101001101101
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ironD
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10. December 2005 @ 02:09 |
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I am of the same mind as that of duckNrun. If this was a genuine attempt to right improper situation(that I might add wreaks of corruption)he would have surely offered some type of compensation for the said "Wrongdoing"
D
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MrOrlando
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12. December 2005 @ 13:54 |
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All speculation folks. If you're not psychic, you're probably wrong. Bottom line, these companies aren't where they are because they are clueless. They play the market right and offend/piss-off most people...but do they care? Of course they don't...and all of your bickering does nothing more. If you really care, then boycott them. And as far as "PC's are better"...while preference is a large factor, and memory may be in larger sums with PC's, the fact of the matter is consoles are more geared to gaming, seeing as the CPU and GPU use SHARED memory. This means that the GPU needn't request textures etc from the CPU's RAM when it doesn't have it already loaded. Not to mention, the bus speed on consoles is much faster. Again, the only difference...especially with this new-generation, isn't enough to justify...unless you need to use the mouse because the analog joysticks are too hard to handle. Hah.
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llongtheD
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12. December 2005 @ 16:19 |
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Mrorlando, I guess you didn't read the posts prior to your own. Thats exactly what I was saying, they have this all planned well beforehand.
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MrOrlando
Newbie
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14. December 2005 @ 10:54 |
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Yes, I did read the posts before my own...there are more than just yours and mine. I do agree with you though.
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j0j081
Junior Member
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14. December 2005 @ 16:42 |
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MrOrlando that's ridiculous. While it is preference as to which you prefer to play on, consoles will never match pcs graphic and performance wise. Although the xbox 360 is on par with two 7800s in SLI now which will cost you an arm and leg to buy by the end of next year mainstream pc graphic carda will be far superior with the lauch of Win Vista and the new DirectX10. Consoles won't be getting Dx10 features until the next gen launch a few years from now.
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MrOrlando
Newbie
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15. December 2005 @ 05:39 |
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To set my path of credibility (and I mean not to sound pretentious), I'd like to start by saing that I'm currently attending the most prestigious video game programming school in the country. Every game developer knows of Full Sail, and actually attends monthly/bi-monthly meetings and presentations for all students here. I take everything taught here with extreme seriousness. These people know everything going on in the industry, and most often they know it first. They leak future technologies to us students because we are the ones that will be programming it. So while you say PC's are more powerful, and in many respects they are, gaming consoles will surpass them (if not already).
More polygons is nice, sure...but textures is the main focus of future graphics. MMO's will be revolutionary with displacement textures that allow a single 75,000 polygon model to make an alien, human, or droid with a simple texture change (I've seen it, though it's not implemented in the real world just yet..maybe a year or two from now). XBox 360's Elder Scroll's Oblivion takes advantage of displacement and bump map textures. If you pick that game up, you will see ridiculously realistic bricks on the walls, that merely make up a 2 polygon (2 triangles) wall. Moreover, if you read various articles, (btw, I'm not a Microsoft fan boy, it's just the most recent example to use), you will see that the XBox 360's 3 core processors, multi-threaded, create a more powerful machine than 90% of the systems out there (premade, not custom made of course). I've got a custom made desktop, which is a beast of a machine if I do say so myself...and they are easily comparable.
Sorry for the long rant, but I completely disagree. More importantly, operating systems matter not the slightest for video games, and consoles take advantage of DirectX (Xbox of course) and customized OpenGL (Sony). So what if PC's have DirectX 10 for a year or 2 longer than console. By the time the next generation comes out, software will be highly focused on consoles. PS3, being now a 2007 release, is a good example. The merge is approaching. The argument might be borderline, but we are gradually leaving the age of PC gaming, though it'll never be deprecated because people are too attached to keyboard/mouse for its fps accuracy etc.
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madman91
Junior Member
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17. December 2005 @ 18:01 |
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hey people , when you clicked "post your comment" you lied, we didnt come here to debate directx dual-triple cores bla bla bla ... your supposed to comment on the article, dont we have forums for discussing things like these?
anyways my comment-:D-
"what a phony" quote from Catcher In The Rye
Happy Holidays everyone! (not Brian Dunn)
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MrOrlando
Newbie
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18. December 2005 @ 05:40 |
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Lol, you're right Madman. Though the BestBuy situation is kind of exhausted. Btw, for everyone who, despite anger/resitance, wants an XBox 360, BestBuy currently has 35 for sale tomorrow in each of its stores. And, for those who want to boycott BestBuy, I'm sure most other stores will have a handful as well. I've currently got 3 on the way to me...though if PS3 didn't get pushed back to 2007, I wouldn't be getting any at all.
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oshams
Account closed as per user's own request
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6. May 2009 @ 15:21 |
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Best buy is the cheapest store in the US.
I remember returning back a cheap item of less than $30 in Dublin CA's store along with my 12 year daughter, and the smart customer service representative called the cops believing that I was returning another Best Buy item too.
These people are stupid :)
Then, they offered me $75 to return back to their store :)
I asked them to shove it :)
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Senior Member
11 product reviews
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6. May 2009 @ 19:16 |
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oshams>
this post is 4 years old.
?????????
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