Explorer.exe shutdown problem

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Explorer.exe shutdown problem

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ocar10

Newbie

4. February 2006 @ 23:33

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Running recently installed, fully updated and cleaned XP Pro SP2 and having shutdown problem. When Turn Off or Reset is selected by either of two logged on users, message comes up stating Explorer.exe is running. When progress meter reaches end of bar, message states Exolorer.exe Not Responding. Selecting End Now allows process to comlete normally.
Has anyone experienced this and can advice be offered, please.

[ + quote]

rav009

Senior Member

5. February 2006 @ 04:44

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hmmm maybe you should use the repair function from the xp cd or download another explorer.exe.

and you could post a hjt log if you want, but repairing will fix it.

[ + quote]

Yours Truly; Rav
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The cleverest of all, in my opinion, is the man who calls himself a fool at least once a month. - Fyodor Dostoevsky

This message has been edited since posting. Last time this message was edited on 5. February 2006 @ 04:45

rav009

Senior Member

5. February 2006 @ 04:56

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Well maybe ocar10 should, if you do post one i'll be happy to anaylse it for you.

[ + quote]

tocamuma

Newbie

14. February 2006 @ 07:10

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I have the same problem. the hijackthis logfile:

Logfile of HijackThis v1.99.1
Scan saved at 17:03:59, on 14-02-2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Programas\MessengerPlus! 3\MsgPlus.exe
C:\Programas\Analog Devices\SoundMAX\SMTray.exe
C:\Programas\Java\jre1.5.0_05\bin\jusched.exe
C:\Programas\QuickTime\qttask.exe
C:\Programas\Ficheiros comuns\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\drivers\CDAC11BA.EXE
C:\Programas\Ficheiros comuns\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Programas\Messenger\msmsgs.exe
C:\Programas\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Programas\Norton AntiVirus\navapsvc.exe
C:\Programas\WinZip\WZQKPICK.EXE
C:\Programas\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\PROGRA~1\Agnitum\OUTPOS~1\outpost.exe
C:\Programas\Ficheiros comuns\Symantec Shared\SNDSrvc.exe
C:\Programas\Analog Devices\SoundMAX\SMAgent.exe
C:\Programas\Ficheiros comuns\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Programas\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
C:\Programas\Ficheiros comuns\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Programas\Ficheiros comuns\Symantec Shared\ccEvtMgr.exe
C:\Programas\Ficheiros comuns\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\VITOR PASCOAL\GRAVAÇAO DE DVD'S\VIRTUAL DUB\VirtualDub.exe
C:\Programas\Internet Explorer\iexplore.exe
C:\Programas\Internet Explorer\iexplore.exe
C:\Programas\Internet Explorer\iexplore.exe
C:\VITOR PASCOAL\PROBLEMAS\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Hiperligações
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Programas\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Programas\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Programas\Norton AntiVirus\NavShExt.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Programas\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Programas\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Programas\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [MessengerPlus3] "C:\Programas\MessengerPlus! 3\MsgPlus.exe"
O4 - HKLM\..\Run: [Smapp] C:\Programas\Analog Devices\SoundMAX\SMTray.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Programas\Java\jre1.5.0_05\bin\jusched.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Programas\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Outpost Firewall] C:\PROGRA~1\Agnitum\OUTPOS~1\outpost.exe /waitservice
O4 - HKLM\..\Run: [ccApp] "C:\Programas\Ficheiros comuns\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Programas\Messenger\msmsgs.exe" /background
O4 - Startup: Adobe Gamma.lnk = C:\Programas\Ficheiros comuns\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\Programas\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Programas\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: WinZIP Quick Pick.lnk = C:\Programas\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programas\Java\jre1.5.0_05\bin\npjpi150_05.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programas\Java\jre1.5.0_05\bin\npjpi150_05.dll
O9 - Extra button: Browser Adjustment - {44627E97-789B-40d4-B5C2-58BD171129A1} - C:\Programas\Agnitum\Outpost Firewall\Plugins\BrowserBar\ie_bar.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programas\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programas\Messenger\msmsgs.exe
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - AppInit_DLLs: C:\PROGRA~1\Agnitum\OUTPOS~1\wl_hook.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Programas\Ficheiros comuns\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: C-DillaCdaC11BA - Macrovision - C:\WINDOWS\system32\drivers\CDAC11BA.EXE
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\ccSetMgr.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Programas\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Programas\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Outpost Firewall Service (OutpostFirewall) - Agnitum Ltd. - C:\PROGRA~1\Agnitum\OUTPOS~1\outpost.exe
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Programas\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\SNDSrvc.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Programas\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: SPBBCSvc - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: StarWind iSCSI Service (StarWindService) - Rocket Division Software - C:\Programas\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\CCPD-LC\symlcsvc.exe

i noticed that this began to happen when i updated the norton anti virus 2006. i've already tried what rav009 said but the problem continue. any help?

[ + quote]

ocar10

Newbie

14. February 2006 @ 22:45

Link to this message

Hi Tocamuma,
The people at Winguides.com provided me with a file that appears to have corrected my problem of Shutdown or Reset not performing correctly I.E. Explorer.exe running, progress bar goes to end of bar and message changes to "Explorer.exe not responding", select "End Now" and Shutdown or Reset proceeds as normal to "Logging Off". If you go to this link and install the "Quickshutdown.reg" file, you may also have success.

http://www.vision4technologies.com/customerapps/quickshutdown.reg

Best of luck
ocar10

[ + quote]

tocamuma

Newbie

24. February 2006 @ 11:24

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thanks for the tip ocar10. i'll try that.

[ + quote]

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