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CD-ROM, CD-R, CD-RW, DVD-ROM, DVD-R, DVD-RW, DVD+R, DVD+RW, Multiburner, and Multi-Recorder drives are also referred to as optical drives. These drives can fail in several ways:
Power failure, either from the power supply to the drive, or internal to the drive.
Mechanical failure. The drive has power, but does not eject the drawer or does not perform some other mechanical function.
Read failure. The drive does not recognize the disc when inserted.
Write failure. The write function fails to work correctly. The read function does work correctly.
Configuration. The drive reads the disc properly to some extent, but does not perform all of its functions correctly.
Audio failure.

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If the drive tray is jammed, and the tray cannot be ejected and cleared manually, the drive should be replaced. Some drives have an emergency eject hole. See CD-ROM drive layout for an example of an emergency eject hole and instructions on how to use it.

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Make sure all drive jumpers are properly configured, including hard drives. (Master, Master with slave, Slave, or Cable Select). In most cases, newly installed drives that do not work are not configured correctly.


Reconfigure the hard drive and the CD or DVD drive to be on separate IDE cables, if possible. It may be necessary to change the drive jumpers when reconfiguring the drives. Some CD and DVD drives do not function correctly when set as Slave on the primary controller.


Try the drive in another computer.


If the drive fails in another system, the drive is defective.
If the drive works in another system, the cable or system board is defective.

Try another drive in this computer.

If the drive fails in this system, the cable or system board is defective.

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