Help! My DVD Burner Isn't Working and Tech Support was Mean to Me

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Help! My DVD Burner Isn't Working and Tech Support was Mean to Me

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TruthIs1

Junior Member

3. December 2006 @ 02:13

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I have an HP Pavillion Laptop dv5120us with a duel layer light scribe 8x drive. It won't burn DVD's and reads any blank one as a blank CD. I've tried +,+duel layer, all at the right speeds, (with nothing else running) different brands,ect. Plus, in My Compter it reads it as a BLANK CD Recordable. It plays CDs AND DVDs fine.
I've always had problems with duel layer disks for some reason, I would get an error message Burn Failed then I would try the Disk again and it would work fine, not even DVD+R will work.

Tried restore and that's not working either, but I hadn't installed anything or changed any settings before the problem happening. Tried my main burner, Nero along with a few free trial ones I just downloaded. I tried to look for firmware updates, but there weren't any on hp.com. If, I really have to :eek: I'll format my hard drive as a last resort.
I was planning on turning VHS tapes into DVDs for Christmas presents.:(

You don't have to read this part if you don't want to:
The first tech support guy clled himself "Joe" moved my mouse around in circles for 15 minutes and I had to finally show him how to work Nero. He told me to buy DVD-R disks. :confused: +R worked for me in the past and if it says it is supposed to burn +R that is what I paid for. Then he said it was a software issue and that I would have to pay. I asked for his suppervisor, he said he was on the phone and would call me right back...3hours later I kept trying to get a supervisor and being put on hold for sometimes 30 minutes at a stretch and getting disconnected time after time. I talked to "Mike", "Tom", ect all wih Indian accents I couldn't understand. Then I got a supervisor who wasn't nice to me. He told me to do a system resore then after it didn't work he didn't know what to tell me. He said it was "Fine" and kept putting me on hold . When I asked his name HE TOLD ME IT WAS "SAM IRAQ". I asked for his supervisor or his name and he said he had none. I asked him who he reported to and he said no one. I told him unless you own HP you report to someone, he said "I don't have to tell you that information." That was the end of the conversation.

Suggestions please, thanks.

P.S. Don' t get offended if I don't respond after today till possibly the end of this week. I'll be having surgery tomorrow. So, for today that was supposed to be my distraction. :(


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