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Can burn CD's but not DVD's?
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CReuss
Newbie
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9. March 2007 @ 10:49 |
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Hello everyone. I have an unusual problem that I can't seem to solve. I built a computer for my mother who lives in another state and it runs great except for the fact that she can not get it to burn DVD's but it will burn CD's.
Her computer consists of:
Motherboard- GIGABYTE GA-965P-S3 LGA 775
Hard Drive- Western Digital Caviar SE16 WD2500KS 250GB 7200 RPM 16MB Cache SATA 3.0Gb/s Hard Drive
CPU- Intel Core 2 Duo E6400
GPU- EVGA 256-P2-N518-RX GeForce 7800GT 256MB 256-bit GDDR3 VIVO PCI Express
RAM- OCZ Gold 2GB (2 x 1GB) 240-Pin DDR2 SDRAM DDR2 800
DVD Drive- SONY Black 16X DVD-ROM 48X CD-ROM IDE
DVD Burner- SONY Black 16X DVD+R 8X DVD+RW 8X DVD+R DL 16X DVD-R 6X DVD-RW 5X DVD-RAM 16X DVD-ROM
I installed Win XP Pro on the machine and tested it out for a few days and everything seemed great with it. I neglected to burn a DVD though. I did burn a CD when I had it and it worked and I just figured that if it burned a CD it would burn a DVD. I installed Nero 7 because I knew it would be easy for her to use and it came with the Burner so it was a no brainer. The problem is she can't burn DVD's at all. She want's to just burn Data to DVD-RW's but it fails right from the get go as soon as she tried to burn. She can burn CD's with no problems. I thought maybe it was a faulty burner so I bought her a Light On DVD Burner and shipped it to her. She installed it with my help over the phone but it does the same thing. It will burn CD's but not DVD's? So does anyone have a clue what is going on? Both the DVD ROM drive and the burner are connected through the IDE cable. Both drives were set to Cable select with the jumper on the back and the Burner is on the end of the cable(Master). They both show up in the BIOS and in Windows correctly. I don't know seems really odd that it will burn CD's and not DVD's? I had her buy 3 different types of DVD's as well an none of them work. Any suggestions would be greatly appreciated. I live in Michigan and she is in Florida so she is coming up in a few weeks to visit and she is going to bring it with her so I can fix the problem. I have only installed Nero 7 on this machine. The Sony Burner came with Nero 7 and so did the Lite-On. I removed the first copy of Nero 7 before installing the second and still get the same error with the Lite-On as I did with the Sony? I have searched these forums for hours and can't seem to find my answer. I have looked into the DMA issue but can't seem to resolve it. Here are some screenshots of the problems and a log file from Nero after a failed attempt.
This I think has something to do with the problem. Both ROM drives are showing up as SCSI devices? Even the Hard Drive shows up as SCSI? I have updated all chipset drivers from the Gigabyte website I don't know why this is happening?
I have also noticed that in the Device manager under IDE ATA/ATA PI Controllers I am unable to set the transfer mode. I should be able to set what mode I want. The picture shows that it doesn't even know what mode it is using currently?
I have no idea what is going on here but apparently the 2 IDE ROM Drives are being controlled by the SCSI/RAID controller WTH?!!!!!!
here is a copy of the log from Nero after the failed burn.
Windows XP 5.1
IA32
WinAspi: -
ahead WinASPI: File 'C:\Program Files\Nero\Nero 7\Core\Wnaspi32.dll': Ver=2.0.1.74, size=164112 bytes, created 11/2/2004 1:54:32 PM
NT-SPTI used
Nero Version: 7.2.3.3
Internal Version: 7, 2, 3, 3
(Nero Express)
Recorder: <LITE-ON DVDRW LH-18A1P> Version: GL0F - HA 1 TA 0 - 7.2.3.3
Adapter driver: <IDE> HA 1
Drive buffer : 2048kB
Bus Type : via Inquiry data (1) -> ATAPI, detected: ?
Connected to MMC as unknown drive with class-nr : 1
Drive is autodetected - recorder class: Std. MMC recorder
CD-ROM: <SONY DVD-ROM DDU1615 >Version: GYS1 - HA 1 TA 1 - 7.2.3.3
Adapter driver: <IDE> HA 1
=== Scsi-Device-Map ===
DiskPeripheral : SATA WDC WD2500 JRAID Port 4 ID 0 DMA: Off
CdRomPeripheral : LITE-ON DVDRW LH-18A1P GL0F JRAID Port 4 ID 1 DMA: Off
CdRomPeripheral : SONY DVD-ROM DDU1615 GYS1 JRAID Port 4 ID 2 DMA: Off
=== CDRom-Device-Map ===
LITE-ON DVDRW LH-18A1P D: CDRom0
SONY DVD-ROM DDU1615 F: CDRom1
=======================
AutoRun : 1
Excluded drive IDs:
WriteBufferSize: 83886080 (0) Byte
BUFE : 0
Physical memory : 2046MB (2095532kB)
Free physical memory: 1683MB (1724196kB)
Memory in use : 17 %
Uncached PFiles: 0x0
Use Inquiry : 1
Global Bus Type: default (0)
Check supported media : Disabled (0)
9.3.2007
ISO compilation
10:35:37 AM #1 Text 0 File Isodoc.cpp, Line 6427
Iso document burn settings
------------------------------------------
Determine maximum speed : FALSE
Simulate : FALSE
Write : TRUE
Finalize CD : FALSE
Multisession : TRUE
Multisession type: : Start multisession
Burning mode : DAO
Mode : 1
ISO Level : 1 (Max. of 11 = 8 + 3 char)
Character set : ISO 9660
Joliet : TRUE
Allow pathdepth more than 8 directories : TRUE
Allow more than 255 characters in path : TRUE
Write ISO9660 ;1 file extensions : TRUE
10:35:37 AM #2 Text 0 File ThreadedTransfer.cpp, Line 531
ReadBuffer-Pipe got 81920KB of Memory
10:35:37 AM #3 Text 0 File Reader.cpp, Line 124
Reader running
10:35:37 AM #4 ISO9660GEN -11 File Geniso.cpp, Line 3312
First writeable address = 0 (0x00000000)
10:35:37 AM #5 Text 0 File Burncd.cpp, Line 3400
Turn on Disc-At-Once, using DVD media
10:35:37 AM #6 Text 0 File DlgWaitCD.cpp, Line 290
Last possible write address on media: 2297887 (510:38.37, 4488MB)
Last address to be written: 607 ( 0:08.07, 1MB)
10:35:37 AM #7 Text 0 File DlgWaitCD.cpp, Line 302
Write in overburning mode: NO (enabled: CD)
10:35:37 AM #8 Text 0 File DlgWaitCD.cpp, Line 2733
Recorder: LITE-ON DVDRW LH-18A1P, Media type: DVD-RW
Disc Manufacturer: RITEKW - 01
Disc Application Code: 64, Disc Physical Code: 214
10:35:37 AM #9 Text 0 File DlgWaitCD.cpp, Line 474
>>> Protocol of DlgWaitCD activities: <<<
=========================================
10:35:37 AM #10 Text 0 File ThreadedTransferInterface.cpp, Line 847
Setup items (after recorder preparation)
0: TRM_DATA_MODE1 ()
2 indices, index0 (150) not provided
original disc pos #0 + 608 (608) = #608/0:8.8
relocatable, disc pos for caching/writing not required/ required, no patch infos
-> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 608 blocks [D: LITE-ON DVDRW LH-18A1P]
--------------------------------------------------------------
10:35:37 AM #11 Text 0 File ThreadedTransferInterface.cpp, Line 1059
Prepare recorder [D: LITE-ON DVDRW LH-18A1P] for write in CUE-sheet-DAO
DAO infos:
==========
MCN: ""
TOCType: 0x00; Session Closed, disc not fixated
Tracks 1 to 1:
1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 1245184, ISRC ""
DAO layout:
===========
__Start_|____Track_|_Idx_|_CtrlAdr_|_RecDep__________
0 | lead-in | 0 | 0x41 | 0x00
0 | 1 | 0 | 0x41 | 0x00
0 | 1 | 1 | 0x41 | 0x00
608 | lead-out | 1 | 0x41 | 0x00
10:35:37 AM #12 Text 0 File SCSIPassThrough.cpp, Line 39
SPTILockVolume - completed successfully for FCTL_LOCK_VOLUME
10:35:37 AM #13 Phase 24 File dlgbrnst.cpp, Line 1730
Caching of files started
10:35:37 AM #14 Text 0 File Burncd.cpp, Line 4231
Cache writing successful.
10:35:37 AM #15 Phase 25 File dlgbrnst.cpp, Line 1730
Caching of files completed
10:35:37 AM #16 Phase 36 File dlgbrnst.cpp, Line 1730
Burn process started at 2x (2,770 KB/s)
10:35:37 AM #17 Text 0 File ThreadedTransferInterface.cpp, Line 2707
Verifying disc position of item 0 (relocatable, disc pos, no patch infos, orig at #0): write at #0
10:35:37 AM #18 Text 0 File DVDMinusRW.cpp, Line 266
Perform 'Quick Format' (type 15h) to set disc in 'Restricted Overwrite Mode'.
10:35:37 AM #19 Phase 136 File dlgbrnst.cpp, Line 1730
Quick Format DVD-RW
10:35:37 AM #20 SPTI -1065 File SCSIPassThrough.cpp, Line 291
D: CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1065)
Sense Key: 0x05 (KEY_ILLEGAL_REQUEST)
Sense Code: 0x20
Sense Qual: 0x00
CDB Data: 0x04 11 00 00 00 00 00 00 00 00 00 00
Sense Area: 0x70 00 05 00 00 00 00 0A 00 00 00 00 20
Buffer x0365a400: Len xc
0x00 82 00 08 00 00 00 00 54 00 00 10
10:35:37 AM #21 CDR -1065 File ThreadedTransferInterface.cpp, Line 1799
Invalid command
D: LITE-ON DVDRW LH-18A1P
10:35:37 AM #22 TRANSFER -27 File ThreadedTransferInterface.cpp, Line 1799
Could not perform start of Disc-at-once
10:35:38 AM #23 Phase 38 File dlgbrnst.cpp, Line 1730
Burn process failed at 2x (2,770 KB/s)
Existing drivers:
Registry Keys:
HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)
VapoChill LS
Intel Extreme C2D X6800
EVGA 680i SLI MB
Lian-Li PC-65
PC Power&Cooling 1-KW-SR PSU
2 X (EVGA 8800 GTX's) SLI
CORSAIR Dominator PC2 8500 (2 X 1GB)
2 74Gig WD Raptors in RAID 0
Dell 2407 WFP
X-Fi XtremeGamer
Logitech Z-5500's
This message has been edited since posting. Last time this message was edited on 9. March 2007 @ 11:31
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Senior Member
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9. March 2007 @ 11:26 |
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Quote:
I have looked into the DMA issue but can't seem to resolve it.
Have u tried resetting the DMA on, by uninstalling the drivers for the ide controllers and the burner.
Here is a GUIDE how to do that
Quote:
Existing drivers:
It isn't showing any drivers this is weird.
Quote:
Nero Version: 7.2.3.3
Internal Version: 7, 2, 3, 3
This version of Nero might buggy wait for another AD member to give ya a more stable version.
"When I look at the smiles on all the childrens faces, I just know theyre about to jab me with something."- Homer Simpson |
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CReuss
Newbie
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9. March 2007 @ 11:32 |
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Quote:
[quote]I have looked into the DMA issue but can't seem to resolve it.
Have u tried resetting the DMA on, by uninstalling the drivers for the ide controllers and the burner.
Here is a GUIDE how to do that
Quote:
Existing drivers:
It isn't showing any drivers this is weird.
Quote:
Nero Version: 7.2.3.3
Internal Version: 7, 2, 3, 3
This version of Nero might buggy wait for another AD member to give ya a more stable version.
Yes I uninstalled everything and went through the guide you posted already. The problem is that Windows just installs them the same way they are now after I uninstall them?
I am not sure why the ROM-Drives are being controlled by the SCSI/RAID controller? I saw on someone elses thread about this same issue with another 965P motherboard and his problem was solved by installing the SATA/RAID controller driver?
VapoChill LS
Intel Extreme C2D X6800
EVGA 680i SLI MB
Lian-Li PC-65
PC Power&Cooling 1-KW-SR PSU
2 X (EVGA 8800 GTX's) SLI
CORSAIR Dominator PC2 8500 (2 X 1GB)
2 74Gig WD Raptors in RAID 0
Dell 2407 WFP
X-Fi XtremeGamer
Logitech Z-5500's
This message has been edited since posting. Last time this message was edited on 9. March 2007 @ 11:37
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AfterDawn Addict
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9. March 2007 @ 12:31 |
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Are your DVD drives on a separate cable or are they on the same one your hard drive is on?
99% of all problems are between the computer and the chair.
This message has been edited since posting. Last time this message was edited on 9. March 2007 @ 12:31
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CReuss
Newbie
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9. March 2007 @ 12:35 |
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Originally posted by dialysis1:
Are your DVD drives on a separate cable or are they on the same one your hard drive is on?
The Hard Drive is connected through a SATA cable. The ROM-Drives are both connected to the IDE cable and each drive is set to cable select with the Burner at the end of the cable making it the master.
After doing a ton of research on the net it seems to have something to do with the JMicron driver for this board? Anyone have a clue how to resolve it though?
VapoChill LS
Intel Extreme C2D X6800
EVGA 680i SLI MB
Lian-Li PC-65
PC Power&Cooling 1-KW-SR PSU
2 X (EVGA 8800 GTX's) SLI
CORSAIR Dominator PC2 8500 (2 X 1GB)
2 74Gig WD Raptors in RAID 0
Dell 2407 WFP
X-Fi XtremeGamer
Logitech Z-5500's
This message has been edited since posting. Last time this message was edited on 9. March 2007 @ 12:55
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CReuss
Newbie
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9. March 2007 @ 21:51 |
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I think I am going to try a fresh install and put the Hard Drive on the Intel ICH8 SATA ports to see if I can resolve this horrid issue.
VapoChill LS
Intel Extreme C2D X6800
EVGA 680i SLI MB
Lian-Li PC-65
PC Power&Cooling 1-KW-SR PSU
2 X (EVGA 8800 GTX's) SLI
CORSAIR Dominator PC2 8500 (2 X 1GB)
2 74Gig WD Raptors in RAID 0
Dell 2407 WFP
X-Fi XtremeGamer
Logitech Z-5500's
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CReuss
Newbie
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10. March 2007 @ 07:20 |
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I found this on the New Egg sight under the review section for this Gigabyte mmotherboard. Seems this is the problem. I am sure I tried this already and it did nothing for me so I am not sure if this has to be done right from a fresh install or what?
Originally posted by New Egg Reviewer:
Cons: Be aware that installing the "Gigabyte SATA and RAID driver" will render your IDE cd/dvd burners useless without changing the Gigabyte SATAII to AHCI (SCSI GBB36X to "standard dual channel PCI IDE controller") Also, make sure and update XP OS with SP2, etc. before installing the audio drivers or Device Manager says PCI driver not available. Had to call Gigabyte for support on these issues. Be smarter than me :). Manual not helpful here.
VapoChill LS
Intel Extreme C2D X6800
EVGA 680i SLI MB
Lian-Li PC-65
PC Power&Cooling 1-KW-SR PSU
2 X (EVGA 8800 GTX's) SLI
CORSAIR Dominator PC2 8500 (2 X 1GB)
2 74Gig WD Raptors in RAID 0
Dell 2407 WFP
X-Fi XtremeGamer
Logitech Z-5500's
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