I have an HP Pavilion 7580n, and I'm having issue with the Document Viewer, when I click on certain pics or a scanned object I get the DV popping up trying to install, but it cant install, Here is a screen shot of the final phase that Document viewer tries to make but I am just forced to cancel because it wont install???...
You also may need to uninstall before you reinstall the software. Only try that if it fails the first time. If you have a conflict with a file for example a dll error or another essential let me know about it.
Did you follow the instructions?
Installation Instructions:
1. Click the 'Download now' button
2. COL18431 will download, then unpack to "C:\Program Files\HP R837 SW" and begin the installation.
3. If unpack does not start, locate the COL18341.exe and double click on it.
4. Follow the on screen instructions to complete the installation.
The COL18341.exe file, as well as the "C:\Program Files\HP R837 SW" directory and its contents can be removed after the installation succeeds.
It is a little difficult to read the message, but I think that it is asking you to point to the folder containing the COL18341.exe. Try again with the install and find then point to that location.
