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Please don't do business with Success-HK. They suck and they always screw your order up. I know, b/c I have ordered from them on THREE different occassions, and all orders were screwed up somehow. I have had so many problems with them, I have written a letter to the International Better Business Bureau. If you are interested, read on.
Here is my original letter of complaint to the IBBB regarding Success-HK:
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I have done business with a company by the name of Success-HK, out of Hong Kong, China (www.superufo.com) three times now, all for electronic goods. Along with all three of these transactions came many complications. I decided to do business with this company a third time because it had actually been so long since I had done business with them, the hard feelings of the aforementioned transactions had long since been forgotten. However, in my dealings with Success-HK this time around, negative memories have quickly resurfaced. The first two times, they couldn't get my name right, and this time around it seems to have been an issue with getting my address correct. The company was hasteful in taking my credit card payment, but still fail to forward my order to me.
I received an email stating that my address was incorrect on or about September 27th, followed by an email a day or two later stating that the company was out of stock of what I had ordered. Now this seemed unfair to me as the company jumped at the first opportunity to take my money, but evidently disavowed their obligation to hold at least one unit for me, before their surplus ran dry. When one sacrifices a monetary offering for goods or services, in my opinion, the item that was originally ordered should, without a doubt, be reserved for the requesting party. However, I am becoming conscious of the fact this company does business in an atypical manner in that they claim right of your hard-earned money and forward the goods or services rendered when it is convenient for them, with complete disregard of any inconvenience they may or may not be causing. When I brought this to the company's attention, I asked to be reimbursed for the shipping fees, which total $25.00 USD. I was convinced this was fair, since they had already conducted business, thus far, in a non-ethical, non-traditional manner. (I surmise the shipping cost would be for the delivery expedience, which doesn't appear to be employed here.) They responded unkindly, stating they will not compensate me for my grievances simply because, "prices rise and fall so quickly", it would ultimately be a loss to them. I'm not sure this is my concern; I payed for a service which has not yet been provided, and has definitely not been satisfactory. This is especially not my concern since, in all fairness of the "business game", they could not reserve an item for me, notwithstanding the fact that they already had possession of what would appear to be my "devalued American dollar". Not to mention how ironic the fact that the very day after I became aware Success-HK were out of stock of the product I had ordered, they placed an advertisement on a world-renowned website, saying they had these items in stock and were ready to cater to any patron of the business itself.
My conviction is strong in the belief that I should be reimbursed for the $25.00 USD shipping fee, at the very least, and I don't think this is outlandish by any means.
I will forward this message onto Success-HK to advise them of what is going to happen to them if they do not comply. I will make it my duty to ensure Success-HK are aware of how they are treating their customers, how their customers feel, and that their business practices (in this light) are not ethical in any way, shape or form. To be treated this way three times in a row is uncalled for. It is my mistake for doing business with the company for a third time; I am aware of the fact that I should've learned the first two times, but I won't ask for the full amount spent to be refunded and for the transaction to be canceled because instead, I wish for Success-HK to be enlightened, if only on a small scale.
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