Cyberhome DVD/RW nightmare
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gaphono
Newbie
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19. August 2004 @ 17:38 |
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Look at the email I received today.....
Special Repair/Replacement Offer for DVD Recorders
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- If you own a CyberHome DVD Recorder and have experienced certain
problems, you may be eligible for special repair or replacement options. -
What specific models and problems does this offer apply to?
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This offer applies to the following problems occurring with CH-DVR
1500/2500 DVD Recorders:
Disc tray will not open.
Front Display reads CYBERHOME and the unit is frozen and does not respond.
Unit is frozen or will not power on.
Displays NO DISC when a DVD or compatible DVD Recordable Disc is inserted.
Unable to Play any discs or Record to compatible discs.
Unable to finalize compatible DVD+R discs.
What if my warranty has expired?
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Repair or Replacement is free. CyberHome will accept returns of all units
affected by the problems listed above, regardless of warranty status, and
all repair fees will be waived. This includes units that are out of the
normal warranty period.
The customer is responsible for shipping cost to the Service Center, and
CyberHome will cover return shipping to the customer.
What does this offer exclude?
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This offer does not cover units damaged by: misuse, abuse, negligence,
modification or unauthorized repair.
What are my options?
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Customers who meet the criteria listed above may choose from the following
options for repair or replacement:
>>Option 1: REPAIR
Your unit will be repaired free of charge, regardless of warranty status.
Only shipping fees to CyberHome will apply. The customer is responsible for
shipping cost to the Service Center, and CyberHome will cover return
shipping to the customer.
>>Option 2: REPLACEMENT
Your unit will be replaced free of charge with a new CH-DVR 1530 DVD
Recorder. The CH-DVR 1530 is a new model with similar specifications to the
CH-DVR 1500/2500 recorders. For details, see the following DVD Recorders
Comparison Chart page with links to Specifications and User Manuals for
both models: http://www.cyberhome.com/DVD_Recorders_Comparison.asp
This is a limited time offer. CyberHome reserves the right to modify or
cancel this offer at any time.
How do I select an option and request service?
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To take advantage of this limited time offer, please procede to the
following web site:
http://www.cyberhome.com/recorders_special_offer.asp
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AmeriCat
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22. August 2004 @ 05:49 |
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Dear gaphono,
Thank you, thank you, THANK YOU!!! This is very interesting, indeed. Apparently, the company has finally recognized the meaning of the term "class action lawsuit." Amazing what thousands of nasty reviews on the Internet can do!
Thanks for bringing this potential solution to the attention of all of the rest of us!!
Best regards,
Sheila and the Kitties
of AmeriCatIdol.com
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gaphono
Newbie
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25. August 2004 @ 16:37 |
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My 1500 is on the way back. I decided to try the 1530 model.
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geezer295
Suspended due to non-functional email address
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26. August 2004 @ 07:21 |
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Thanks to anyone and all who have played any part in getting answers to this situation..I am processing for a CH-DVR 1530 Recorder.. My son, an attorney will be very pleased to hear of the results that are in the making... AGAIN, Thank You one and all...
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Eyes4u
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26. August 2004 @ 08:30 |
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I sent my 1500 back.The whole process took 7 days. I was not offered a new 1530 model,but they have repaired the 1500.So far,it is working well,has no heat related problems and is much faster.It finalizes in half the time and I have had no compatability issues with other players utilizing the recordings made with it. The picture quality is excellent.
I have 2 of these units.The other is newer and hasn't had any problems as yet.I hope when it does that they are still willing to repair it.
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x8dVd
Newbie
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26. August 2004 @ 08:42 |
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ATTENTION SHOPPERS:
Our area WalMarts have quit carrying CyberJunk DVD recorders, obviously TOO many returns.
I have followed this thread over a long while, now I would speak...
Many of you on this thread find it a challenge to stick with Cyberhome, more power to ya, I aint dissing ya if thats entertaining. But others want a hassle-free way to record DVDs
So I strongly advise...Those of you who havent BOUGHT a CyberJunk piece of crap, RUN and dontlook back.
I will further add - if you want the best for Less buy a Lite-On 5005 - this machine will record on all DVD formats plus burn Audio CDs and it has a DV input to boot! To be honest mine "got stupid" a couple of times but only during non-critical functions and turning it off and back on restored it to normal operation. The 5005 burns accurate DVD all the way to the disc edge with no skipping or errors. No, I dont work for Lite-ON I just happen to have done my homework and made an informed purchase.
Those of you looking for a reliable machine are now armed with a little more knowledge to make a decsion.
and you CyberJunk "Junkies" - Best of LUCK! ^__^
..and the thread goes on, and the thread goes on.
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dmelgar
Junior Member
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26. August 2004 @ 09:23 |
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While were recommending replacements, I'll mention again that I tried the Cyberhome, Philips DVR75, Emerson EWR10D4. I've settled on the Pioneer DVR-220. It WORKS. Has no bugs. No powering on off, no missed recordings. Has great features such as chaseplay and is $248 at Walmart.
You don't have to mess with DVD recorders that don't work unless you pop the cover off or power on off every wednesday. I don't usually push a product, but I had just about given up and assumed that all DVD recorders were flakey. But the Pioneer works and is solid.
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mwillett
Member
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26. August 2004 @ 09:55 |
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Not sure if I mentioned it before.
I switched to the Philiphs 615 unit, which works great. So far I've done over 30 VHS to DVD transfers w no problems. No over-heating problems, no finalization problems ....
I will admit though, it's UI is very poor.
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mocchaa
Newbie
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27. August 2004 @ 15:10 |
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I am having problems receiving my channels when doing a channel search, but not having any other problems as of yet. Will the new firmware affect areas that I am not having problems with?
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jeremy5
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30. August 2004 @ 08:26 |
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My Cyberhome continues to do well and shows no signs of slowing down--all I did was lift the cover a bit for better ventilation. I've made dozens and dozens of recordings, and put nice menus on them with the computer. As you probably know from my posts, I'm no big Cyberhome fan--I feel the 1500 was a great product that fell short with a couple of basic design flaws. I've been thinking that my next unit would be a Panasonic because I wouldn't have to convert to dvd-r (as I do for trading). However, after doing some reading, it seems that DVD+RW is far better than DVD-RW as far as dependablility. I'm not sure I want to give up the ease of reusing DVD+RW's. It occurred to me that if I record in DVD-R on a Panasonic, I'll still have to transfer recordings to the computer, and I will have wasted a disk in the process. I know Panasonic has that data dvd thing, but I'm not sure that it is as convenient as dvd+rw's which can be bought cheaply and work well. Anyone have thoughts on this?
Jeremy
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Cyber-Man
Newbie
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2. September 2004 @ 12:16 |
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Mocchaa: Check the white sticker on the back of your DVR1500. Look for USA/X or USA/P. Then go to the SETUP menu, SYSTEM SETUP, and VERSION. The X model should use the X bios and P model with P bios. If the bios version and model (X or P) don't match or very old bios/servo version, you would get any or all the channels. Download the latest bios/servo here:
http://cyberhome.com/downloads.asp?Product=1500
Also some cable companies in certain regions use a slightly different signal. It's the HRC and IRC issue. If you can only get channel 5 or 6, that is why. Upgrade to the latest bios/servo should do the trick.
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ashdavely
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8. September 2004 @ 09:30 |
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I have two DVR-1500's both of them completely died (wouldn't power on) within a week of eachother. I was pretty irritated thinking I was out over $500. Sent both of them back to Cyberhome under their recent special replacement option and recieved two DVR-1530's. It seems to run much cooler than the 1500 although this model still does not have an internal fan. It remains cool even in standby mode. The menus are a different and it has some better features (DV input!) The 8hr mode recordings have artifacts due to the higher compression.
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jeremy5
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8. September 2004 @ 10:24 |
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My Cyberhome has been performing great for over six months now with no sign of letting up. All I did was raise the cover a bit to keep it cool. If Cyberhome has solved the major problems with its units, I might even consider one for replacement. (I know, I know! But my Cyberhome does what I want it to, and I know how to use it.) The servo/program updating worked like a charm for me. I love the disks I've made with it. The time-shifting is much more dependable than my vcr ever was. (Don't feel that you have to answer this message with a barrage of complaints about Cyberhome--I'm aware of the problems others have had.) I think keeping the unit cool saves you from a lot of problems. Weren't there a few 1500 features that the new Cyberhome lacks? Why did they leave out some features? Is that a problem?
Jeremy
Jeremy
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kbeck98
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8. September 2004 @ 11:15 |
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Same here.
I have mine now for 8 months, it never missed a beat.
I did not lift the cover, nor made any other changes. I guess I just leave it alone and enjoy it as long as it lasts.
Kbeck
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ashdavely
Suspended due to non-functional email address
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8. September 2004 @ 12:27 |
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dmelgar
Junior Member
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8. September 2004 @ 17:19 |
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If true, sounds like they removed a mess of editing features, and cut fastforward/rewind down to 2x while adding ilink and 8 hour support.
I can't believe only 2x ff/rew. Is that true? Seems useless. How is someone supposed to skip over commercials?
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jeremy5
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9. September 2004 @ 07:20 |
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Thanks for the comparison. It sounds like they were trying to simplify the product in order for users to have less problems with it. Is it really true that there is only 2X fast forward? Anybody have one?
Jeremy
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LindaG
Newbie
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9. September 2004 @ 07:36 |
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I just got my replacement yesterday. True the fast forward is only 2x but if your worried about how to fast forward through commercials, that is what the C button on the remote is for. Push that and you jump ahead 30 seconds each time you push it. The editing features are all still the same, i.e. title, chapter, hide chapter, etc. The one new feature that the 1530 has is picture in picture! I am really happy with the new one! Just my thoughts on the subject. Oh and you do have up to 8 hours recording time now.
Cyberfrustated
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jeremy5
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9. September 2004 @ 09:48 |
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Thanks for the info. May have to consider that one. I was considering other brands, but I've grown used to the Cyberhome layout, and the brands I was considering are all DVD-R. Lately, I've come to the conclusion that I like DVD+RW and don't want to give it up.
Jeremy
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bozo127
Newbie
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9. September 2004 @ 10:03 |
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I am one of the unfortunate few who paid 89.95 plus shipping to have my 2500 repaired. Now I am being offered a free repair or replacement but Cyberhome refuses to reimburse the 89.95 that I paid already. They said they will repair my 2500 for free if I pay the shipping but it is already repaired. Great company. Can't see them staying in business for long with this type of customer service and product reliability.
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jeremy5
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9. September 2004 @ 12:05 |
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Times are changing. I could never see Best Buy staying in business long with their horrible return policies, but they are popping up all over the place.
I downloaded the 1530 manual. The manual for the 1530 says that it will scan in speeds of 2,4,8,16,30 and 60 times with repeat presses of the fast forward button. Could someone check and report back?
Jeremy
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ORelayer
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10. September 2004 @ 03:35 |
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After more than a month of trying to build a video workstation to transfer and edit VHS tapes to DVD, I am thinking of trying to use one of these recorders. I have 30 VHS tapes that have classes on them, these classes have been published as a book. The author wants to put them on DVD as either a replacement for the book or a supplement to it. Although I was discouraged with the quality and the out of sync audio I was basically able to do what I needed to do. That is edit the captures, make chapters and menus. This is important because the classes are independent standalone and the book will basically be available in video format. The book is a cook book, I want to have the recipes indexed, it takes two maybe 3 screens to display a recipe, it would be a next on screen one, next/previous if there is a middle page and a previous and back to home menu on the last screen.
Ok, now my question. I am thinking that if I capture what I need to a DVD, I can then edit them and make the final product from the computer. Basically using the recorder as a capture device. Has anyone done this, is it possible without loosing sync with the audio, which is the biggest problem with this kind of thing. Alternatively can you edit on the machine some how before you commit it to DVD, I suspect this would be difficult to do, but maybe with using a TV as a monitor it could be possible.
I do programming and web site development free for worthy non profit organizations http://barrym.net
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jeremy5
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10. September 2004 @ 09:52 |
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I edit on the computer all the time with the output from my Cyberhome 1500. The results are terrific. I trade a lot with others, and I get compliments on how my dvds with menus look. I generally use DVD Author, with other programs at times. It sounds like you have some very specific editing in mind. I have found that with a good quality video to start with, everything stays in synch and comes out well. For example, I have very few problems when I record from my digital cable. However, I trade a lot, and often receive VHS tapes that have been redubbed a few times. These are difficult to edit well, I've found. It has something to do with the fact that the synching signal on the VHS tape is not high enough quality to retain when recorded, or when recoded in DVDAuthor--again, this is usually on something that has gone through several generations. That is when the synching problems occur. There is no problem with first-generation video. By now, I can usually tell by sight if the video is sufficient quality to stay in synch after editing/recoding. On the poorer quality videos, I usually just copy the video to the hard drive and burn it directly from there with no further editing--it stays in synch that way. (That is, if I was able to get a good enough copy from the Cyberhome to start with.) I have the Cyberhome set to put automatic chapter stops on the video every 5 minutes when recording, so I retain these to be able to move around on the final disk. Again, the 1st generation videos come out perfectly. I've had to modify my original plan to "put everything on dvd"--some VHS just is not high enough quality to transfer effectively and error-free. At least, this is what I've found.
Jeremy
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mwillett
Member
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10. September 2004 @ 09:56 |
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Slightly off subject,
I believe Pinnacle & some other software have filters to clean up the quality of analog video.
I'm curious if anyone uses any of these & what their experiences are.
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ORelayer
Suspended due to non-functional email address
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10. September 2004 @ 10:15 |
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Thanks Jeremy for the thoughful reply. I was hoping that would be the case, that really could get me almost all the way, the editing with Pinnacle is pretty straight forward.
Let me ask you couple additional questions. How much video you you try to put on the edit disc (that is the one you output on the 1500). If it is 2 hours on a DVD-R that would be about 50% compression, if that is the case is that what you put on the final DVD? The whole size thing is confusing, 100% DV will fill a 4.5GB disc with only 20 minutes of real time video. Meaning that to get 60 minutes on a video it is already compressed and 2 hours is compressed twice as much. It is all very confusing. With the output from my ATI card, if I tried to use the 120 mode, the output was horrible.
Can you stop the recording for sections you don't want to record? Can you stop the recording and change tape?
Thanks again for your help. I can't get out today to pick it up, but will tomorrow and probably work on it all day Sunday, I will post the results.
Thanks
Barry
I do programming and web site development free for worthy non profit organizations http://barrym.net
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