Originally posted by viny1313:

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PS2 had a rough start at first too... Now it's "the greatest console of all time" :P


Either way, I believe that no matter what,the PS3 will be successful, just maybe not as great compared to the previous. But, as long as Sony makes a profit they're happy lol

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Originally posted by viny1313:

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Lol "3 Year Warrenty" :P

My friend bought a 360 about just over a year ago, and as soon as he bought it he signed up for the warrenty. Now his just broke last week and his warrenty is up?

I think they said it would be a complementary fix when he had the 3 lights. At first he had 1 light in the right corner in which they were gonna charge him like $160 to fix or something. He wrapped it up and made it overheat so he could get the free fix lol

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Originally posted by wabashman:

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but MS does cover the shipping charges to and from the repair center.

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Originally posted by scorpNZ:

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Microsoft made a massive blunder ,nah that ain't the word i need, more like incompetent to launch a console that was untested,it does'nt matter what the alleged percentage of failures is,the fact is there's a ton of em (except the console scratching discs that's down to user abuse)the point is they let themselves down & more importantly the gamer,in business you can't afford to make those mistakes,they still sell consoles somehow tho they won't sell as many as they could have,things will pickup again once word gets out that the console is really fixed ?? however the damage is done i'd say a fair few would have bought the PS3 instead of the 360 because of it,heads need to roll..nough said

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Originally posted by varnull:

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It isn't so much of a big thing.. M$ have just paid the price for having a poor customer service setup. Combined with the fact that instead of replacing with new all failures they have tried to repair them (always a mistake).

There are lots and lots of first release rrod machines that have been botched at still circulating on fleabay.

The ps3 failure rate was initially also quite high.. about the same 2% with a few ongoing niggles. Sony learned from the M$ experience and instructed retailers to just replace from stock no questions asked above obviously proof of purchase.. no return for repair, no home collection.. just take it back to the shop and get another. If M$ had done this at the out, and greedy people hadn't tried to get rich quick on ebay the 360 would have the same image as the ps3.

So eventually M$ see a profit.. it's not like they need it really.

ChrisCL must be happy.

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Originally posted by Gradical:

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I think that the 360 fail rate is not as bad as it looks like, more than anything i think its more of a customer service + marketing mistake, i mean it is so shocking to see your xbox with the 3 lights blleping, and if that was not enough customare service has no way to help you, i mean you got the rrod and youre pretty much screwed, there is nothing for you to do, it is just ridiculous to make a system that when has an unidentified error gives you a code like this, it should have been more like, it stops working, and it doesnt even tells you what is wrong with it, so you call to customer service they ask you to see if it has any code on the ring, you tell them, no it just dont work at all, send it back try again, as far as i know, i have had several problems like that with many manufacturers hardware, HP, Microsoft, samsung, and every time i get a message that doesnt help me at all it only pisses me off more

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Quote:

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Originally posted by viny1313:

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Lol "3 Year Warrenty" :P

My friend bought a 360 about just over a year ago, and as soon as he bought it he signed up for the warrenty. Now his just broke last week and his warrenty is up?

I think they said it would be a complementary fix when he had the 3 lights. At first he had 1 light in the right corner in which they were gonna charge him like $160 to fix or something. He wrapped it up and made it overheat so he could get the free fix lol

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warranties are vague and the manufacture doe not always cover the ship charges.

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Originally posted by georgeluv:

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3%.... your jokign right?

at launch it was estimated at 30%, 1 in 3. that number is climbing higher every day because the longer people play them the more break. when they started manufacturing it they had instances where 80% of the boxes comming off the line were defective.

fast forward to now, microsoft has yet to inform the public of any real defect or failure rate numbers, so we can only assume the worst. even the xboxs they are making RIGHT NOW can get the rrod, they actualy dont have any idea what really causes it, wich is why they absolutly cannot fix it.

the ACTUAL, REAL, AS-IN-NOT-FROM-THE-MOUTH-OF-MICROSOFT failure rate is estimated around 16 to 25 percent for all 360s ever sold. this seems like an accurate number to me. i have also noticed that the more you actualy play your 360, and the more cpu intensive the games you play are, the more likly your 360 will die. way to look out for the hardcore gamers.

http://squaretradebuyerblog.typepad.com/...fail-rates.html

^ the best info we can get on failure rates thus far, the summer 2007 squaretrade xbox360 return study.

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Originally posted by EricCarr:

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That's a lot of Red Rings Of Deaths. This console is shit.

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