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ms lost my console *UPDATED*
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AfterDawn Addict
4 product reviews
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5. July 2008 @ 11:06 |
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so here i am almost 3 weeks after ups confirmed they shipped my console to M$. everytime i check the status on my console it say they are waiting to receive my console at the service center. i have called 3 times and keep getting the run around. a supervisor called me 15 mins ago, but i missed the call, she left a message saying call back. so i did not even 10 mins after the call and now she suddlny dosn't exist. now i have to wait until july 8th to get the next supervisor to call me. to make matters worse i cant explain anything to them because none of them speak english so they have no idea what i am saying whne i tell them i cant alyways answer my phone. wow now i feel like everyone else thats gets shafted by M$. they assure me that my console is there, but when i say so why isnt my status updated they wont give me a straight answer and just keep reassurig me my console is there and i have to wait on a supervisor to call me back.
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pilferd
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5. July 2008 @ 14:13 |
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thats some bull cousin ...
next time u talk to them tell them u've been waiting to talk to a supervisor for weeks - and refuse to hang up until they get THEIR supervisor on the phone ... they normally wont hang up on you and get their supervisor or some1 pretending to be the supervisor ...
or they'll jus put you on hold and wait for u to hang up ...
damn, good luck man - hope everything works out for u ...
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5. July 2008 @ 14:17 |
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If you call them and ask to talk to there managaer they will probably put you threw then tell the manager that you have called many times and would like a new xbox 360 sent to your house immediately. For me the manager sent one without questions. I hadn't even sent in my xbox yet lol!
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Machine99
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5. July 2008 @ 16:10 |
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That stinks. Yeah, getting past the India or Phillipines reps to speak to a US supervisor is definitely tough. I know if you call Microsoft corporate, they will just give you a mailing address to send your complaint to, it really sux they won't let you speak to someone. So your number doesn't exist in their system, how about by your phone number? I love the 360, but the service is really bad, I was about to reach the same point with mine, but thankfully they found my record of my RROD 360.
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AfterDawn Addict
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6. July 2008 @ 14:35 |
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Are you tracking your status online? If so, I've had that problem before with the web site. The status remained "waiting for device at repair center" for well over 2 weeks. Then the status jumped right to "device shipped to customer".
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Dindi304
Suspended due to non-functional email address
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6. July 2008 @ 17:39 |
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Hell i have had the same problem many times. I wouldnt put to much faith into that website. Many a time I have checked it when it said still waiting only to have it arrive at my door the next day.
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AfterDawn Addict
4 product reviews
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6. July 2008 @ 19:46 |
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ok guys, thanks for the heads up. i will keep you posted. they are supposed to call me tues at 10 am too so i will see what they have to say if i can answer my phone.
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AfterDawn Addict
4 product reviews
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8. July 2008 @ 19:40 |
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ok guys so i got a call back from the supervisor, but she was asking alot of suspucious qusestions. this was a box that was prod with a broken seal so i bought a seal and sent it in. she was asking me like where i bought it, when i bought it and things like that. which makes me think they know something is up. i played dumb of course, and i know all of those questions. my problem is, is that the box was already sent out and rejected due to a broken seal, do you think they would track this box back to him, and try to find out if i am cheating the system? i am actually kinda worried about it, because i have never heard of them doing this, normally they are just like yea whatever and send a new or referb one, but when i get q&a like that it makes me nervous. do you think i should contact the orig seller and let him know to play dumb too? buy the way they said they are "working" on sending me a console, and will get me an "update" as soon as they can. any replys would be much appericated!
ps. she also asked me for my serial # and i said i forgot it, now check out this e-mail i just got not even a minute ago where it says serial # it is blank.
http://i229.photobucket.com/albums/ee197...7/Capture-2.jpg
This message has been edited since posting. Last time this message was edited on 8. July 2008 @ 19:49
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Dindi304
Suspended due to non-functional email address
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8. July 2008 @ 19:44 |
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I got a q and a from this one b*tch about my 360 so i just hung up and called again. Na man the way they work that MS center they dont keep track of ****. Just dont let them get to u. Ur a paying customer and ur always right just keep fighting them
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AfterDawn Addict
4 product reviews
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9. July 2008 @ 08:09 |
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bhetrick, burningas, stiemy any thing i should know?
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AfterDawn Addict
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9. July 2008 @ 22:14 |
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Yea, got your pm. In my experience, talking to someone higher up than the first tier phone jockeys, it's common for them to ask for more information. So I wouldn't sweat it too much.
You do have a little more of a delemia, though, being as that 360 was rejected before. No one can really say what their intentions are, but I'd think that if they flagged it as rejected before and they were going to reject it again, they would have already sent it back. And the supervisor you talked to probally would have told it's being returned.
But that's just my thought.
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AfterDawn Addict
4 product reviews
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10. July 2008 @ 15:23 |
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thanks for all of the input guys i really appericate it! once again my status has changed, sounds like what bhetrick said was true when they just update their web site all at once.
i will let you know when my box gets back, stay posted.
This message has been edited since posting. Last time this message was edited on 10. July 2008 @ 15:24
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Machine99
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10. July 2008 @ 15:29 |
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we're sitting on the edges of our seats, homesick, waiting to find out, lol jk with you, glad it worked out for you.
This message has been edited since posting. Last time this message was edited on 10. July 2008 @ 15:30
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AfterDawn Addict
4 product reviews
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10. July 2008 @ 18:01 |
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well it hasn't completely worked out yet :)
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thor999
Member
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11. July 2008 @ 04:04 |
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Okay, here is a great story for you guys: I had the infamous Nyko meltdown on my machine. Fused together, took some work to break the cooler off of the back of my 360, showing three burnt out plugs in my receptacle. Called Microsoft first, a manager there tells me "its O.K., just send it in and we'll take care of it" after FULLY explaining that my 3 RROD was a result of this Intercooler. Send it in, they send it back with the standardized "you're F'ed" letter. Call them no less than 12 times before I finally get a manager to tell me the reason I was denied warranty service was because the sticker on the back was scratched. Tampering. Yes, the sticker on the back, that is only attatched to the top part of the box. The front sticker, the REAL anti-tampering sticker, fully intact, not a mark. This was a replacement unit they had sent me, with those exact same scratches on the back present upon delivery. I give, you win, time is money and I'm already way too deep into this. Well, give Nyko a call, and they replace the system with a new HDMI version, brand new, immediately. Edward Fairchild was my POC in this matter and he really took care of me! I gotta say that for you Nyko haters, these guys really did do the right thing where I am concerned and if your console is damaged as a result of their product, you just need to call them and get it taken care of! Also, can you guys point me in the right direction for modding this new (4-4-2008) HDMI 360 Xbox? I mean flashing the firmware and extra cooling, 'cuz great as theiir customer service is, I just can't bring myself to attach another intercooler to my new baby.... This was copied and pasted from the Nyko thread. Yes, they denied my warranty service as a result of an obviously cosmetic scratch on the sticker on the BACK of the console, keep in mind that the sticker was entirely intact and legible, and more importantly, in no way connected to the bottom of the console, i.e. it couldn't possibly provide proof of tampering. It took me 5+ hrs on the phone and 7 different managers before someone finally divulged the reason for denial. That is the most horrible customer experience I have ever had, and have since sold the replacement unit. And if you couldn't make it all the way through that initial post, it was Nyko that ultimately replaced my 360, NOT Microsoft.
...and the dead shall walk the earth...
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AfterDawn Addict
4 product reviews
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11. July 2008 @ 06:01 |
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yea i am pretty sure that M$ gives everyone the same song and dance. it is good to know that nyko will make things right though. i mean sure we cheat the system, but if M$ woulda just manned up and said we will fix any bad box for free that woulda been what was FAIR customer service. no matter what happened to the xbox itself. it is obvious that we were not the cause of it, nor did we want our xbox to break. they should be fixing their mistake no questions asked hands down.
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Machine99
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11. July 2008 @ 12:41 |
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Thor loves posting that story, seen it on a couple different forums. I think he works for them or something because I have heard Nyko won't replace it by several people. I also know first hand how lousy their customer service is.
This message has been edited since posting. Last time this message was edited on 11. July 2008 @ 12:55
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thor999
Member
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11. July 2008 @ 12:54 |
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Ummm no read the whole post there conspiracy theory guy. I'm just giving credit where credit is due, and if you'd like to see a photo of the shipping doc I can produce that too, they really did replace my machine but keep in mind that intercooler had literally fused to my machine... If anyone else has that issue you may want to hurry on it as they are the target of a pretty major lawsuit concerning WiiChucks or something. Yes, they did send me a newer model intercooler and no, its not touching my 360 for at least a year, I'm gonna let you guys guinea pig that one for me.
...and the dead shall walk the earth...
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Machine99
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11. July 2008 @ 12:57 |
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well good man, if they did that for you, just have heard many stories about them and how they never call back customers (since you get an answering machine when you call them). Glad they helped you out, but you should have known that using the intercooler would break your 360 if you read posts on any 360 forum.
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thor999
Member
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13. July 2008 @ 23:38 |
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Agreed, WTF was I thinking...
...and the dead shall walk the earth...
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Machine99
Suspended permanently
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14. July 2008 @ 02:45 |
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Yeah, not to make you sound like you were clueless, but anyone using one of those things who reads any 360 forum made a stupid mistake. Least it worked out for you.
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AfterDawn Addict
4 product reviews
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16. July 2008 @ 18:24 |
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for those of you experiencing this problem, i did get this xbox back today, working as new, it has the new warranty sticker on it, but it is the same case. they did however add a second heatsink for the gpu a smaller one to the right of the cd-rom. and they switched out my ms-25 with a lite-on. so even though you get your old box back dosnt mean you wont get the new lite-on.
This message has been edited since posting. Last time this message was edited on 16. July 2008 @ 19:41
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Machine99
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16. July 2008 @ 20:10 |
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That sux man you got a liteon.
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AfterDawn Addict
4 product reviews
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16. July 2008 @ 20:20 |
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not for me i only paid 60$ total to get a new system so now i have 3 consoles :) one for the bedroom, and two for my rec room. i planned on keeping this one legit, so no worries for me. anyone know what size the small heatsink is next to the cd drive is? just curious as i have never seen one in person.
By the way i had left a disc in the console, that was retail and they sent that back to me with a letter saying they wanted me to be able to play my game in case i had another console, and that they were sorry mine broke. they also sent me a 1 month gold subscription to xbl with my console.
This message has been edited since posting. Last time this message was edited on 16. July 2008 @ 20:23
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