Online DVD Rental service Netflix resumed normal shipping activities on Friday following a three-day disruption. Netflix has been in operation for over a decade, and this has been the worst incident it has run into so far, and only second overall after experiencing delivery problems in March earlier this year. The company's earnings are not expected to take too much of a hit from the incident, ... [ read the full article ]
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Quote:"We don't have in our terms of agreement that if you miss a day you get a credit," said Netflix spokesman Steve Swasey. "We just do that voluntarily because it's the right thing to do."
Running the systems for DVD rentals is complex and NFLX is solid! I know, I run the software for SugarDVD.com, the largest rental by mail for Adult DVDs online. Hats off to NFLX for addressing this publically and quickly. Anyone who gets upset at their delay can drive to the video store or use video-on-demand!
Agreed.
There is no question Netflix has the best mindset for customer service in the industry.
They've learned the "Tylenol Lesson" well and were up-front about this.
I'm still dying to know what actually happened.
Had to be some kind of security breach, even if only a virus or disgruntled employee.
Actually, Netflix had started two weeks earlier, doing things such as saying they got dvd back on a wednesday, that were returned at the main USPO on the Saturday morning. Very slow and I just do not believe other fishing expeditions were not underway. My netflix is 35 miles away.
If NF wanted to be up-front about problems, they could have posted this on their start page, I can imagine enough people ranted and as I did treminated my account. Try reading their terms, you the user have the right to like whatever they wish.
Netflix crash was cause by them getting ready for next month processing. Next month Netflix has to give a free month to the thousands who were part of the Class action suit they lost in court. So 15% of 0 is 0 for those who get 3 dvd's at a time. Netflix is a bunch of crooks...... They suck
