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Microsoft hit with class action lawsuit over RROD
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The following comments relate to this news article:
article published on 16 October, 2008
Despite their best efforts to replace Xbox 360 consoles that have failed, including upping the warranty for free, Microsoft is now facing a class action lawsuit out of California over the hardware failures.
The suit claims that an "excessive" number of consoles have failed giving users the dreaded "red ring of death." The lawsuit also alleges that Microsoft had concealed the failure rate ... [ read the full article ]
Please read the original article before posting your comments.
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AXT
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16. October 2008 @ 16:36 |
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At least somebody is doing something to protect the consumer.
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Senior Member
3 product reviews
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16. October 2008 @ 16:53 |
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Highly unlikely that they'd get anything close to a refund program, but it would be interesting to see the actual numbers.
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atomicxl
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16. October 2008 @ 17:22 |
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I can't imagine what the "damages" would be. They already do free replacements, extended the warranty for 3 years, and have had hardware revisions.
You didn't lose anything, sustain injury, or any pain and suffering (unless you count withdrawl from a gaming addiction as suffering). Like your options would be to turn in your 360 and get a depreciated refund or participate in the free programs MS setup over a year ago to deal with this.
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16. October 2008 @ 17:22 |
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Long over due & i hope Microsoft get what they deserve.
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Senior Member
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16. October 2008 @ 17:26 |
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I really feel like Microsoft already did more than you could ask out of any company to satisfy the consumer. This case isn't going anywhere if it is even heard by a court.
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Newbie
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16. October 2008 @ 17:57 |
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Originally posted by AXT:
At least somebody is doing something to protect the consumer.
the law firm is the only one that will get anything out of this....I have sent my 360 in 5 times..and only got a 3 month xbl card...a year would be a nice way to say sorry...give ME something for my problems...not the lawyers
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Senior Member
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16. October 2008 @ 18:32 |
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I don't see a point in this lawsuit as Microsoft has extended the warranty and replaces broken consoles for free, or nearly free, anyway.
They also are offering Arcade purchasers a 20GB HDD for only $20, which isn't bad at all.
The RROD "epidemic" is costing them a reported $1+ billion already so I don't really see a point in this lawsuit as they are at least attempting to fix it.
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trevermah
Newbie
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16. October 2008 @ 18:33 |
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almost everyone has had a problem with the xbox 360 overheating, and breaking due to 3 red lights.
I wish they had a fix for people who have had a console for a short amount of time (just over a year w/o a warranty) to fix theirs. I have 2 sitting in my room that are dead that died in 18 months and are experiencing 1 red light.
they want my 165$ to repair them? no thanks. I hate microsoft for being so cheap and forcing me to buy a new console each year.
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16. October 2008 @ 18:56 |
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Originally posted by Pop_Smith:
I don't see a point in this lawsuit as Microsoft has extended the warranty and replaces broken consoles for free, or nearly free, anyway.
They also are offering Arcade purchasers a 20GB HDD for only $20, which isn't bad at all.
The RROD "epidemic" is costing them a reported $1+ billion already so I don't really see a point in this lawsuit as they are at least attempting to fix it.
So what happen when there warranty runs out? You still have a defective console.
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Junior Member
1 product review
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16. October 2008 @ 19:30 |
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if you had it 3 years i think your good.
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Senior Member
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16. October 2008 @ 19:34 |
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I just find it amusing that this has been a known problem and people still purchase and complain.
@trever
Explain to me why you keep going back? You have NO right to complain. The second you purchased your second 360 as a disgruntled consumer you lost your right to complain.s
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embo22000
Junior Member
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16. October 2008 @ 19:35 |
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Originally posted by Pop_Smith:
I don't see a point in this lawsuit as Microsoft has extended the warranty and replaces broken consoles for free, or nearly free, anyway.
They also are offering Arcade purchasers a 20GB HDD for only $20, which isn't bad at all.
The RROD "epidemic" is costing them a reported $1+ billion already so I don't really see a point in this lawsuit as they are at least attempting to fix it.
This should have never happened. Even though me and my brother were lucky enough to get good xbox 360 that dont get rrod it still should not have happened and i think they definitely deserve the lawsuit.
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gozilla
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16. October 2008 @ 19:57 |
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Quote:
This should have never happened. Even though me and my brother were lucky enough to get good xbox 360 that dont get rrod it still should not have happened and i think they definitely deserve the lawsuit.
The problem is the wrong people will end up with the money if a lawsuit was to take place (and assuming it wins). The consumer in the end will still have nothing.
This message has been edited since posting. Last time this message was edited on 16. October 2008 @ 19:58
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lxhotboy
Senior Member
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16. October 2008 @ 21:46 |
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Well i think i have to agree with some of you guys. If it can be proven that microsoft was aware of such a extreme failure rate and they still sold the consoles. Well they deserve whatever they get regardless if they extend my warranty or not. And this iscoming from a xbox360 owner and supporter. Just got to keep it real. Just b/c i havenot had RROD and love my xbox360 i am not going to bias my opinion on the issue.
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ZeusAV
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16. October 2008 @ 22:11 |
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Finally someone is taking action on this. Any other piece of consumer electronics with this high a failure rate would've been recalled long ago.
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chubbyInc
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17. October 2008 @ 00:12 |
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In other news Microsoft has slashed prices on the consoles through Dell.
$169 for Arcade,
$249 for Pro, and
$329 for Elite.
I had RROD on first machine and wasn't covered under warranty.
second machine had RROD sent it in for free got back a new machine.
Seems to work fine now.
Too many people in here all flamed up over nothing.
As for that lawsuit, I don't think there is probable grounds to proceed. Xbox is fixing their mistakes at their cost.
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scorpNZ
AfterDawn Addict
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17. October 2008 @ 01:31 |
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Originally posted by grkblood:
I just find it amusing that this has been a known problem and people still purchase and complain.
Depends when console was bought,changes were made two or more years ago that all but eliminated the heating issue which should never have happened in the first place,massive let down by MS.What cracks me up is everyone automatically assumes RROD means overheating,it's nothing more than an indicator that there's an issue with any part of the hardware or software not necessarily heating problems,but oh' it's got the rrod so it must be overeheating..lmao..
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Mez
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17. October 2008 @ 07:13 |
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scorpNZ, plus people are also uninformed morons. Take me for instance! I will not pass up an opportunity to rattle a M$ cage.
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Pride1
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17. October 2008 @ 11:04 |
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At last
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emugamer
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17. October 2008 @ 12:27 |
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Originally posted by chubbyInc:
I had RROD on first machine and wasn't covered under warranty. second machine had RROD sent it in for free got back a new machine.
Seems to work fine now.
And you're happy about that? You are every Company's ideal customer. Not knowing the specifics, it seems that you paid twice as much for a 360.
Originally posted by chubbyInc:
Too many people in here all flamed up over nothing.
It's all relative. From your above statement, you have a high tolerance for inconvenience and a big wallet.
Originally posted by chubbyInc:
As for that lawsuit, I don't think there is probable grounds to proceed. Xbox is fixing their mistakes at their cost.
Agreed, unless it is determined that a recall would have been the more appropriate way to handle this mess. The one mistake that they can't fix is their reputation, even with the extended warranty. There are people who stand behind the 360 as being the best console and are very happy with the game selection. More power to them. I fall into a different category. I would have purchased a 360 if it weren't for this situation. It impressed me. But the inconvenience and nagging feeling that I would have purchased a piece of hardware that had a reputation of high failure rates had me looking elsewhere. And the fact that all of my friends had lost at least 1 360.
If the accusations in the article are proven, then I don't see why MS shouldn't be held accountable. The option of a refund should be given to anyone who is not happy, as long as they can provide the console for return and a receipt. Otherwise, too bad....buyer beware.
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gnovak1
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17. October 2008 @ 13:28 |
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To me it doesn't matter that Microsoft is fixing it, extending warranties etc. If Microsoft knew about this and released it anyway that's a blow to us consumers. Why should we have to go through the inconveniences involved in sending this out for repairs for something that never should have happened in the first place?
This will send a message to businesses that this will not be tolerated. To send out a product you know will break on a huge % of consumers is wrong and is bad business.
I think Microsoft is getting what it deserves and i hope they learn a lesson from it. Microsoft shows it does not care about the consumer.
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bdoggie08
Junior Member
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17. October 2008 @ 14:03 |
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That's Why I got a PS3 and a Wii, Not worth the hassle or the price. I hate M$ anyways, they suck bad system, bad business. Hope that they learn, and realize they can't release faulty and crappy products...vista..cough..cough..
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bdoggie08
Junior Member
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17. October 2008 @ 14:03 |
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so where are the fanboys now? Matter of time and the flames will be a comin...do not start trolls and flamers..AD doesn't need to be spammed. Watch out for Nobrainer too.
This message has been edited since posting. Last time this message was edited on 17. October 2008 @ 14:05
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scorpNZ
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17. October 2008 @ 14:40 |
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Originally posted by Mez:
scorpNZ, plus people are also uninformed morons. Take me for instance! I will not pass up an opportunity to rattle a M$ cage.
..lol..
I'm amazed that heads have'nt rolled over the incompetence of it all,or unless the bucks been passed so much that they loss count of who was responsible [quote Dr Evil to microsoft : "Way to go a'holes"],this would've been the only time buying those extended warranties would've paid off..lol..
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leo8013
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17. October 2008 @ 16:56 |
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The problem isn't that they are fixing the machines and extended warranties (Which is a very GOOD thing on their part), its the fact they knew about the problem and let the machine go to market and defrauding the consumer. What they did was right but the machines are still having the same problem so its not fixing but a band-aid. If you piss off enough people you will finally get sued. If you were to find out who is in on the class action lawsuit it is more in likely the people who sent in the units multiple times not just once and they are just tired of it.
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