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Eurovox EX5000 - No Signal/No Channels Found
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adrian522
Newbie
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29. December 2008 @ 13:29 |
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Hi,
Hope you can help. I have been using a eurovox ex5000 pvr without problem for the last few weeks. Then last night (28/12) at about 5pm the channels all cut out and I got a message "No or Bad signal"
The message was the same on all channels.
I tried to doing a factory reset and searching for all channels but none are found.
I have since reapplied the latest firmware but the same problem persists.
I have a starview box also and this is working normally.
I am in Dublin on N*L
If anyone has any further ideas please let me know...
Thanks,
A
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Senior Member
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29. December 2008 @ 13:55 |
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adrian522
Newbie
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29. December 2008 @ 13:57 |
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Thanks...I've done that scan but I still get no channels using Symbol rate 6887 and starting at 290.000 ending at 420.000
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Senior Member
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29. December 2008 @ 14:00 |
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Try 6875 as your Symbol Rate
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adrian522
Newbie
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29. December 2008 @ 14:19 |
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Hi,
I've just tried that but I'm still not getting any channels.
Really strange because they were working yesterday and even if I load a cdf file the channels say bad or missing signal.
Also the fact that the starview is working would seemto imply that the signal itself is fine.
Thanks for all your help by the way....
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adrian522
Newbie
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30. December 2008 @ 12:53 |
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So, would this sound like a possible problem with the box that will need to be sent back to the supplier?
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AfterDawn Addict
2 product reviews
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30. December 2008 @ 13:51 |
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adrian522
Newbie
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30. December 2008 @ 13:54 |
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Thanks...I'll try loading that on tomorrow and let you know how I get on...
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adrian522
Newbie
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5. January 2009 @ 15:50 |
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Still no joy, is anyone else having the same problem or has anyone else in dublin have this box working normally?
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adrian522
Newbie
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14. January 2009 @ 05:55 |
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Well....Still no joy with this.
I'm getting absolutly zero support from the place that sold me this.
I'm starting to think it may be a clone...
Does anyone know how I can check this for sure?
I can't get in contact with anyone from the company so if this continues I am thinking of opening a paypal dispute....
Any advice would be greatly appreciated....
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AfterDawn Addict
2 product reviews
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14. January 2009 @ 06:02 |
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Where did you buy it from? have you tried removing any splitters from your feed then factory default and DEEP scan.
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adrian522
Newbie
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14. January 2009 @ 06:27 |
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hi,
I bought from bubblecableboxes.com
There are no splitters on my feed, I have tried the deep scan option but i still dont get any channels.
Do you know how to identify a clone ex5000?
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AfterDawn Addict
2 product reviews
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14. January 2009 @ 06:34 |
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adrian522 I sent you a PM.
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AfterDawn Addict
2 product reviews
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16. January 2009 @ 19:03 |
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Have you got the cable feed plugged into your RF in and not the ANT socket at the back of the box.
This message has been edited since posting. Last time this message was edited on 16. January 2009 @ 19:05
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adrian522
Newbie
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16. January 2009 @ 19:06 |
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Yes, As I said my starview is working perfectly off the same feed....I've also tried the box at a mates place...the problem is there are no channels found....
I've also tried entering codes manually with no success....q
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AfterDawn Addict
2 product reviews
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16. January 2009 @ 19:08 |
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Yep noticed that after posting, sorry i slept since, posted edited instantly after posting read again :)
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adrian522
Newbie
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16. January 2009 @ 19:09 |
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yes, I plug into the RF port.
I see the signal and quality at 75/80% while searching...
I search on symbol rate 6887 and from frequency 290 to 420....
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AfterDawn Addict
2 product reviews
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16. January 2009 @ 19:15 |
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You will have to bare with me I am reading back through your posts and your PMs to what we have discussed,
Have you tried flashing again also what does it say in system info?.
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adrian522
Newbie
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16. January 2009 @ 19:19 |
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I've put the latest FW on...sy info says:
Model DVB-XC EX5000 TDA
S/W Ver 1.0 ST4 Oct 28 2008
H/W Ver 2.0t K5 +D
Bootstrap v001
S/W Build Kuro
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AfterDawn Addict
2 product reviews
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16. January 2009 @ 19:28 |
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Yes that is up to date, I would try re-flashing it again just to see if it makes any difference, remove the UFL you used previous from your PC and re-download it again via the Eurovox flashing guide linked at the bottom of my post.
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adrian522
Newbie
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16. January 2009 @ 19:30 |
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Ok, I've flashed it twice now...i'll try it once more...but i'll have to go to work to do that because I don't have the necessary com port on my laptop...
I'll let you know how i get on...
Thanks for all your help...
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AfterDawn Addict
2 product reviews
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16. January 2009 @ 19:34 |
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Ok no problem, otherwise if still not working ask for a replacement as you state your other box works fine on the same feed (I presume you have put it in the place of the working box when scanning) and if that's the case and you have ALSO tried it at another house with a live cable feed I can only presume it's faulty.
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adrian522
Newbie
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16. January 2009 @ 19:37 |
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Yes, i think so because I had it working on the latest firmware...up until December 28th when it just dropped the signal all of a sudden.
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Senior Member
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16. January 2009 @ 19:42 |
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Adrian if your trying to get through to the place you bought it from try there mobile numbers I had a problem with an item from same place main number engaged all the time got through on mobile no.s and sorted.
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