Thank you for contacting Microsoft online support for XBOX. My name is Joyce and I will be helping you today with this issue.
I apologize for the inconvenience. As I understand that your Xbox console has been banned for violations of the Terms of Use agreement.".
To protect the Xbox LIVE service and Xbox LIVE members, we do not provide details about a specific console banning. Microsoft will not ban a console without overwhelming evidence that the console was used to violate the Code of Conduct or the Terms of Use. There is no appeal for a console ban."
One or more of the following offenses, why other gamertags or account was banned on Xbox Live:
Xbox LIVE account bans
To determine whether a customer's Xbox LIVE account has been permanently banned from Xbox LIVE, see the following article:
974928 About permanent LIVE account bans (permabans
Xbox LIVE account bans
To determine whether a customer's Xbox LIVE account has been permanently banned from Xbox LIVE, see the following article:
974928 About permanent LIVE account bans (permabans)
Note: Actions that Xbox Live takes for complaints are based on the frequency and severity of complaints that are logged against a player. If another player continues to bother you while you are playing online, you can use the mute feature to prevent that player from talking to you or you can create a private game session and invite only the gamers you want to play with.
If you need to reply to this e-mail, please reply 'with history' (include any previous e-mail) or reference to Service Request Number 1116437101 so we can expedite our service to you.
Thank you for visiting Xbox.com. If you should have future questions on Xbox products or services, please be sure to revisit our Web site as we are continually adding information to enhance our service.
$38 on new discs -- Check
$15 on burn after burn that showed as a DVD -- Check
$11 on new laser -- Check
$28 on new multimeter -- Check
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Knowledge from Leerage? -- Priceless
Did you do what the email advised? If you post on the relevant section of the Xbox forums, a mod will get the security team to have another look at your details. When they do, they also warn you that if you're lying (it's not like someone that's banned would lie to get unbanned of course!!!!) then you risk having your gamertag banned as well. If you've genuinely done nothing wrong and have been banned, then go and do that. Posting here isn't going to get you unbanned.
