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No signal on Starview 3 in new area
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sammylee
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6. July 2010 @ 10:58 _ Link to this message    Send private message to this user   
Hi

I've moved from the North West to the West Midlands and have taken my starview box with me. The cables are all the same etc but it says 'No Signal' on every channel. I've tried the latest codes for CW, TW and PURE NTL but each one yields the same 'no signal' message.

Is there a common problem or something I need to do? Key EMU is on etc

Thanks
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AfterDawn Addict

3 product reviews
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6. July 2010 @ 11:01 _ Link to this message    Send private message to this user   
the area is probably on nag.3
did you try a factory reset and then a rescan

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HOOTER007
sammylee
Junior Member
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6. July 2010 @ 11:12 _ Link to this message    Send private message to this user   
Originally posted by hooter007:
the area is probably on nag.3
did you try a factory reset and then a rescan
I did. '0 Programmes found'
AfterDawn Addict

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6. July 2010 @ 11:16 _ Link to this message    Send private message to this user   
when you say cables are all the same
is everything connected proper?
you should get at least the channels even if they are blocked

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HOOTER007
sammylee
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6. July 2010 @ 11:19 _ Link to this message    Send private message to this user   
Originally posted by hooter007:
when you say cables are all the same
is everything connected proper?
you should get at least the channels even if they are blocked
Well all the channels that were previously installed were there, it just said 'no signal'.

Just did the factory reset and it found nothing.

I got a new cable today to run from the box on the wall to the splitter (from a Virgin Media guy who was packing his van up down the street) and have connected it as I did before i.e. wall box > cable> splitter> cable modem> set-top box.

The wire is in the back of the box, the scart lead is in, the TV ariel is in.
Senior Member
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6. July 2010 @ 11:27 _ Link to this message    Send private message to this user   
Are you sure you have the cable plugged into the correct socket on back of Starview? There are 2 and one is not used, try the other one. From memory I think one is Aerial In and one is Cable in.

Please, please, please use the search box at top right of site before asking a question that has already been answered.
AfterDawn Addict

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6. July 2010 @ 11:40 _ Link to this message    Send private message to this user   
yeh deffo nag.3 then
your other choice is starview.6 or hd combo also the kryptview a780 all for cable in uk only
or set up a share with close trusting friends/family
you need broadband for any of above to work

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HOOTER007
sammylee
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6. July 2010 @ 11:47 _ Link to this message    Send private message to this user   
What's a nag.3 then? Does that mean this one is perma-knackered?
sammylee
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6. July 2010 @ 11:50 _ Link to this message    Send private message to this user   
Ah, bugger

I take it there'll be no fixes?

This message has been edited since posting. Last time this message was edited on 6. July 2010 @ 11:54

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6. July 2010 @ 12:02 _ Link to this message    Send private message to this user   
nag.3 is the latest encryption to block the boxes to work (in short)
no fixes at the moment and does not look good for the near future
did you try what Mooley said?

but the boxes said above work around it with the help of your broadband

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HOOTER007

This message has been edited since posting. Last time this message was edited on 6. July 2010 @ 12:03

Senior Member
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6. July 2010 @ 12:02 _ Link to this message    Send private message to this user   
Even if it is N3 you would have a signal, it just means your channels would be encrypted. They would still scan in though. Have you tried what I said.

Please, please, please use the search box at top right of site before asking a question that has already been answered.
sammylee
Junior Member
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6. July 2010 @ 12:22 _ Link to this message    Send private message to this user   
I changed the cables round, yeah. Same outcome
Senior Member

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6. July 2010 @ 12:25 _ Link to this message    Send private message to this user   
Is the actual cable connected outside the house, no signal means the box is getting no signal, make sure you have a live feed.
sammylee
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6. July 2010 @ 12:28 _ Link to this message    Send private message to this user   
I'm in noob county now, how would I find this out?
Senior Member

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6. July 2010 @ 12:30 _ Link to this message    Send private message to this user   
Follow the cable from inside the house to outside the house all the way up to near the roof and see if your cable in connected or if there is a little silver thing sticking out of it.
sammylee
Junior Member
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6. July 2010 @ 12:33 _ Link to this message    Send private message to this user   
I hope this isn't an internet lampoon. Will do now and report back
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6. July 2010 @ 12:37 _ Link to this message    Send private message to this user   
It's no internet lampoon. Certainly sounds like you have no live feed as dave says.

Please, please, please use the search box at top right of site before asking a question that has already been answered.
sammylee
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6. July 2010 @ 12:37 _ Link to this message    Send private message to this user   
It leads out to the front, wired all the way down to the front of the house at ground level into a brown box. The brown box has two cables running out of it which are concreted under the ground running to, I believe, the green box over the road

I see no silver thing, just something resembling a key
Senior Member

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6. July 2010 @ 12:40 _ Link to this message    Send private message to this user   
Sammy I have to go try this, put the cable into the back of the tv if you dont get the usual few channels you dont have a live feed, but do post back you will get this sorted one way or the other, best of luck.
sammylee
Junior Member
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6. July 2010 @ 12:46 _ Link to this message    Send private message to this user   
I put the cable that runs from the splitter to the STB into both my freeview box and the tv. No signal for freeview box and nothing for the regular TV (although I assume this will happen because of the digital switchover)
Senior Member
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6. July 2010 @ 12:50 _ Link to this message    Send private message to this user   
Your freeview box will not get a signal from a cable connection as it's DTT not cable tuner inside. Your TV would still receive channels if there was a live cable which clearly there is not. You have to get on to VM and get a basic sub to enable your live feed.

Please, please, please use the search box at top right of site before asking a question that has already been answered.
sammylee
Junior Member
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6. July 2010 @ 12:52 _ Link to this message    Send private message to this user   
Oh I see. I tried it with both just in case. There is Virgin broadband here and Sky Plus downstairs, but I need to get the VM TV package to get a live feed? I take it that's the only way, unless I know a dodgy VM installer?
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6. July 2010 @ 12:55 _ Link to this message    Send private message to this user   
As far as I'm aware, yes.

Please, please, please use the search box at top right of site before asking a question that has already been answered.
AfterDawn Addict

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6. July 2010 @ 12:58 _ Link to this message    Send private message to this user   
some people can do it them selfs though it is not advised by myself

ALL INFO FOR EDUCATIONAL PURPOSE ONLY

HOOTER007
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sammylee
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6. July 2010 @ 12:59 _ Link to this message    Send private message to this user   
Thanks very much for your help
 
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