Quote:

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Before we started, we want to explain the issues in detail.
First , The PS3Break we sold were always genuine products from PS3Break.com , we never sell fake ps3break to our customers,you can judge from the pictures listed on the official site .
Secondly , our product information is directly provided from the ps3break.com , we never consider that the ps3break would change the chip without telling us the truth , as you know the ps3break comes with ATMEL chip originally , so it is supposed to be upgradable .

Hereby we provide two solution for our customers as solution for this problem:

1st,Returning to us:
If you can ship the PS3Break v1.0 back with tracking number in the cheapest way , we?d like to send you a free replacement PS3Break v1.1. We?ll pay the shipping fee which is below $10 , you need to pay the part that is over $10 . (if the shipping fee is $13 , you need to pay $3 yourself )
If you do not want to get replacement ,you can ask for full refund.

2nd,Get partial refund for the product and you choose accept it.
If you agree accept this product ,we can offer 20% as partial refund to your paypal account.
Please contact our customer service manager Emma via Email: service@lightake.com to get solution for your problems.Tell her your order number and which solution you would like to choose,Emma will give you a fast reply to help you.

Sorry for any inconvenience and hope your understand
Best regards,
Lightake team

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Originally posted by GBX_Lee:

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Those who purchased PS3Break 1.0 from Lightake can have a free replacement or refund .
Just found the thread on their forum . http://forum.lightake.com/Topic.aspx?BoardID=1&TopicID=57

Quote:

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Before we started, we want to explain the issues in detail.
First , The PS3Break we sold were always genuine products from PS3Break.com , we never sell fake ps3break to our customers,you can judge from the pictures listed on the official site .
Secondly , our product information is directly provided from the ps3break.com , we never consider that the ps3break would change the chip without telling us the truth , as you know the ps3break comes with ATMEL chip originally , so it is supposed to be upgradable .

Hereby we provide two solution for our customers as solution for this problem:

1st,Returning to us:
If you can ship the PS3Break v1.0 back with tracking number in the cheapest way , we?d like to send you a free replacement PS3Break v1.1. We?ll pay the shipping fee which is below $10 , you need to pay the part that is over $10 . (if the shipping fee is $13 , you need to pay $3 yourself )
If you do not want to get replacement ,you can ask for full refund.

2nd,Get partial refund for the product and you choose accept it.
If you agree accept this product ,we can offer 20% as partial refund to your paypal account.
Please contact our customer service manager Emma via Email: service@lightake.com to get solution for your problems.Tell her your order number and which solution you would like to choose,Emma will give you a fast reply to help you.

Sorry for any inconvenience and hope your understand
Best regards,
Lightake team

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Originally posted by hk2:

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I sent this to the PS3break support people. Im tired of waiting for the GAMEKOOL people to answer me. (they never did)

I want to get mine replaced. I am hoping they will take my suggestion and do a replacement campaign.

and the story goes on.

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