Michael Dell writes open letter to customers

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Michael Dell writes open letter to customers

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Michael Dell writes open letter to customers

article published on 10 February, 2013

Dell founder makes commitment to customers. With Dell Inc. currently facing a potential $24.4 billion buyout to take it into private ownership, Michael Dell has written an open letter to customers. While the deal has already attracted some disapproval from shareholders, Michael Dell and equity firm Silver Lake appear poised to take control of the company. Here is the open letter from the CEO: ... [ read the full article ]

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KillerBug

AfterDawn Addict

1 product review

10. February 2013 @ 07:31

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I still have not forgiven then for ruining Alienware.

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Gamer911

Suspended due to non-functional email address

15. February 2013 @ 12:26

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"Fantastic service" .. I'm not so sure.

An example of something that cost me nothing, but demonstrates how they have lost their way:

I ordered a new Dell computer. Several days later they announced there was a delay in building my computer. No problem, except that I was travelling for a month and their new delivery date would arrive while we were away. I asked them to cancel it because there was no-one home to receive it--they couldn't do it! They said that it's OK--the courier would attempt delivery, and after 10 days return it to them at Dell's expense!

I did what they said. When I returned I reordered. Then immediately realized I had ordered the wrong model and called them. I was stunned when they said they couldn't cancel it--but it would be OK for me to refuse to accept the package and it would be returned at their expense!

So they paid for delivery in four directions because their customer service is unable to deal with rather simple issues.

I decided to order an Asus notebook instead!

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This message has been edited since posting. Last time this message was edited on 15. February 2013 @ 12:27

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