|
|
|
nero recode2 problems after latest update .
|
|
|
dlc2000
Member
|
3. March 2005 @ 05:21 |
Link to this message
|
ok here is a update on my situation , it seems the software is getting better with updates now . Nero may be finally getting the bugs worked out . i have the latest version of Nero 6 installed 6.6.0.8 and the latest version of Nero vision express 3 3.1.0.0 . im actually able to import a movie and burn it now without failures which is a good thing .
|
|
Advertisement
|
|
|
|
|
tenplus1
Newbie
|
3. March 2005 @ 06:03 |
Link to this message
|
I have Nero 6.6.0.8 and NVE 3.1.0.0 installed after a clean install and Nero works fine, NVE does not want to import .xvid's anymore and Nero Record fails to load completely... whassup ????
|
|
dbminter
Member
|
3. March 2005 @ 12:51 |
Link to this message
|
|
If Recode failing meaning it crashes when you select any of the main menu options, there are supposedly steps that work, though, I haven't tested them yet. Here they are, verbatim, as I read them, so, I can't offer any help or explanation beyond quoting it here:
"I ended up doing a complete uninstall of Nero and Recode. I then delete the program folder in 'program files', and the one in 'program files\common files'.
Then deleted the Ahead keys from the HKCU and HKLM reg keys. Then rebooted, then reinstalled. Recode now works."
I tried this, and, it didn't help with my crashes of Recode, so, you're on your own. ;)
This message has been edited since posting. Last time this message was edited on 4. March 2005 @ 14:59
|
|
ScubaPete
AfterDawn Addict
|
3. March 2005 @ 16:47 |
Link to this message
|
TDY,
Quote:
I think these guys at Nero are complete IDIOTS ! I have replied to them twice on this problem and they keep giving me the same answer which dose not work and to which I tell them that it dose not work
They might think a little more of your communiqué if you had bothered to at least use spell check in your communication with them. Good grammar goes a long way, as does a complete history of your complaint so that your complaint could be duplicated.
For example:
What are your PC's specs ?
When was your last Disk Defrag ?
If you have to think about it, it's been far too long.
You need to do it now ! ! !
What is the name of the DVD you are trying to backup ?
What programs are you using ?
To rip ? Since you didn't correctly put he folders name down in your post to us - if it is really written that way, it would be the reason why it didn't work right there.
Where did these VIDEO_TS folder and files come from ?
What Guide OR Guides are you using ?
Was there an error ? What exactly did it say ?
Do you have an error log and can you post it ?
Exactly where were you and what are you doing when your error occurred ?
Do you have any Roxio products installed on your PC ?
Where did the files you're working with come from ?
Are you ripping an original DVD ?
Are you trying to copy a copy ?
Are these downloaded files ?
What format are they in, RAR, Bin/Cue, AVI, VCD, SVCD, MPEG2, DVR, WMV, MPEG 2 DVD compatible, ISO or VOB's ?
What do you wish to do with them ?
Burn them to DVD's ?
A single (4.7GB) DVD ? A Dual Layer (8.5GB) DVD ?
Burn them to CD's ?
What is your ultimate usage of them ?
Do you want to:
Play then on your PC ?
Play them on a standalone player ?
Mount them on a virtual drive ?
Store them on your HD ? Store them on a disc ?
Without documentation it's impossible to solve a problem ?
Try a different tact and you're liable to get quite a bit of help ? calling pple names isn't the proper way to begin.
Pete
PS. Make sure you post your post to them here, that way we may be able to start on it also ?
|
|
TDY
Junior Member
|
3. March 2005 @ 17:08 |
Link to this message
|
|
Http:
"Burn Baby Burn"
This message has been edited since posting. Last time this message was edited on 5. March 2005 @ 19:26
|
|
ScubaPete
AfterDawn Addict
|
3. March 2005 @ 17:16 |
Link to this message
|
Gentlemen,
We do have a resident Nero tech here at aD and I have asked him if he would stop by and see if he can straighten out your problems.
I do ask everyone to behave and refrain from unkind comments and that you act as responsible adults - I make this as a general request and hope that those to whom it applies know I'm really speaking to you.
His name is Craig and he's here on his own dime; as are we all - If there are logs available, please try to post them -
Thanks all . . . .
"P"
|
|
ScubaPete
AfterDawn Addict
|
3. March 2005 @ 17:40 |
Link to this message
|
TDY,
Quote:
It will not read the Video_TS folder on the DVD's I burned.
Does that mean that you were trying to copy a copy that you burned ?
We need to know if it's not seeing an original disc because of the copyright OR if it's a copy with the encryption removed. I hate to keep typing the same thing BUT Movie name, PC's specs. and everything else I asked for -
OF MAJOR IMPORTANCE - If this is a copied Disc, what media is it on ? Many, many proggys can't or won't see a disc if it's on a crappy media - i.e. Memorex, Imitation and the like - most made by CMC. Recently, Great AZO is a major offender - You just cannot work with crappy media.
Again, let's answer all the questions that I asked as best as we can - We can never, ever have too much information.
Lastly, before my friend gets here - make sure your PC has all updates, drivers etc on all proggys up-to-date - It all matters !
Pete
I asked about the name calling - it isn't necessary - let that time be the last -
|
|
dbminter
Member
|
3. March 2005 @ 17:48 |
Link to this message
|
|
Chiming in here:
I'd post logs to help but these errors don't generate logs. Either, if Recode just crashes when any of the main menu items, like Recode An Entire DVD, is selected, the app just crashes, so, AFAIK, there is no log. The dialog that comes up is standard Windows fare that says the app misbehaved and must be closed, no offer of any hexadecimal addresses, conflicting DLL's, etc.
The other Recode error where the VIDEO_TS folder is not recognized is another thing that I cannot post logs for because, well, Recode doesn't do anything. :) It does not perform any tasks, so, no log. All I can say is what I've seen. With Recode included with NVE 3.0.2.4 and later, there's been a problem with mounted virtual drives. Up until the version before NVE 3.1.0.0, Recode An Entire DVD and Recode Main Movie all had resumed detected mounted drives. But, Remake A DVD does not find any Tiles to import from a DVD when the other two options will.
Well, that's all I can offer, really. :) I am not using any guides, just what I have learned from a year of using Recode and Shrink to make DVD discs fit. Thus far, my problem hasn't been with physical discs, just virtual ones. However, I need to test this to make sure.
|
|
ScubaPete
AfterDawn Addict
|
3. March 2005 @ 18:10 |
Link to this message
|
Hi dbminter,
Understood - BUT it's as I've said, we can never have too much information.
are you dealing with an original "just ripped" OR a copy on a disc of questionably quality ?
I suggest downloading and using DVD Identifier, when arriving at the first window, click on the "search" icon to see the dye type (if any ~ cheapo media is generally listed as "unknown").
Here's a link for it: http://dvd.identifier.cdfreaks.com/
Craig is really one of the "Good Guys". If he can't help us here he'll take it to his job and get it priority treatment. Remember, he's here on his free time so don't "jump" on him if we have to wait a bit :) He's worth it -
As the man said, "Help is on the way."
Cheers,
Pete
This message has been edited since posting. Last time this message was edited on 4. March 2005 @ 13:19
|
|
dbminter
Member
|
3. March 2005 @ 18:22 |
Link to this message
|
I'm relatively sure it was from an original movie DVD-ROM disc, decrypted by DVD Decrypter, mounted in Alcohol 120% 1.9. So, AFAIK, there is no identifier, since those are two pressed layers sealed together. But, I do need to create a test criteria with it marked down and I can test it in a row. Without having to pull it all out from memory.
|
|
dbminter
Member
|
3. March 2005 @ 18:23 |
Link to this message
|
|
BTW, I do recommend DVD Identifier, too. :) Been using it for about a month myself.
|
|
TDY
Junior Member
|
3. March 2005 @ 18:39 |
Link to this message
|
|
Http:
"Burn Baby Burn"
This message has been edited since posting. Last time this message was edited on 5. March 2005 @ 19:28
|
|
ScubaPete
AfterDawn Addict
|
5. March 2005 @ 18:38 |
Link to this message
|
TDY,
I leave you and your lovely mouth to solve your own problem ~ There's no reason to help a little child who can't keep a reign on her language
I will tell my friend that you don't deserve to be treated as a responsible person with problems -
As I've seen by your post, you aren't able to summon up enough intelligence to follow uninstall directions for Nero otherwise you would know, as we all do, from all the instructions we have here in forum and that Nero has on their site, that the only way to uninstall Nero is by using not only their Clean tools BUT their registry cleaner and their InCD remover..
It goes to show that children should be seen and not heard until they have mastered enough communication skills and have enough responsibility to wipe their own noses - Continue on little one, it's so much better crying on the PC rather than trying to grow up isn't it ?
;-(
|
|
TDY
Junior Member
|
5. March 2005 @ 19:38 |
Link to this message
|
My apologies to you Scuba,I did exactly what they told me even the Registry and Incd removal and I still have the problem.I'm just P'd off because I paid allot for this Nero Ultima and I have to go through allot of hassels an order for it to run right on my machine.
"Burn Baby Burn"
|
|
ScubaPete
AfterDawn Addict
|
5. March 2005 @ 19:59 |
Link to this message
|
|
As the ":Big" guy used to say, "Ya got to know when therein them in there pardner."
J.Wayne was always good for a quote.
By patient - there are others in other forums having the same problem - they're working on it - getting all "uppity" doesn't do anything but cause unnecessary strain -
The solution will come . . . till then, we'll work around it with something else - OK ?
|
|
TDY
Junior Member
|
5. March 2005 @ 20:07 |
Link to this message
|
|
All my Nero products are up to date except for "Package 2, 3.1.0.0. I am running 3.0.1.27 which dose work even the recode2 program.My apologies again to you...
"Burn Baby Burn"
This message has been edited since posting. Last time this message was edited on 16. March 2005 @ 06:28
|
|
ScubaPete
AfterDawn Addict
|
6. March 2005 @ 15:06 |
Link to this message
|
|
We'll just have to wait for Craig then -
|
|
ccampbell
Senior Member
|
10. March 2005 @ 04:42 |
Link to this message
|
Hellow Everyone,
Sorry for taking so long to drop in. ScubaPete asked me to drop by some time ago, but I've been on the Road, and will continue to be on the Road till March 21st.
But I'll drop in as often as I can.
Hi Dbminter,
We have been receiving reports of customers not being able to import content from Video_TS folders on DVD's and from the Hard Drive when using the 'Remake a DVD' option in Nero Recode. But when they use 'Copy Entire DVD to DVD' or 'Recode DVDs and Videos to Nero Digital' options with these same Video_TS folders they are able to import without problem.
I personally have never been able to duplicate this from my US office, but I generated a bug report on this issue and our QA in Germany was able to duplicate this on one system. So we are currently looking into this. Hopefully our Engineers will be able to find the cause from this one system we've been able to duplicate this issue on, and find a solution.
Hi TDY,
If most of your postings have been edited here, so I am not able to properly follow the issues you are having.
If you could provide details as to what you are running into, I'll do my best to assist you. I need to know what 'exact' error messages you are getting, what 'exact' steps you are using that generates these errors, a copy of the NVE log file.
P.S. NVE always creates a log file, even if it closes or hangs upon adding content. You can find the log file at C:\Documents and Settings\<username>\Application Data\Ahead\NeroVision\NeroVisionLog.txt
Regards,
Craig
Nero Inc
USA
|
|
dbminter
Member
|
10. March 2005 @ 08:05 |
Link to this message
|
Hi!
There are also some cases of the Recode installed with NVE 3.1.0.0 not running at all. Either it crashes when any of the main menu options are selected (We are sorry, but, Recode has experienced a problem and must be closed standard canned Windows dialog.) or when the actual recoding is to start, and the app just closes. And, I've not been able to get any info if it happened on later versions, but, on earlier Recode installed with NVE 3.0.1.4, NBR 6.6.0.8 appears to make Recode think all images, when you write to an image file, are DVD-R DL's. There's a line half way through the creation about burning the 2nd layer and when these images are burned to disc and decrypted back with DVD Decrypter, Packet Header errors appear about half way through the decryption.
|
|
ccampbell
Senior Member
|
10. March 2005 @ 22:50 |
Link to this message
|
Hi DBminter,
I just read about this issue with Recode closing on any selected options in another thread on this forum. This was the first I had been aware of this issue. I've not seen this in any of my testing in the past month. If I could get information about the system that this occurs on, and what source files are being used and how they were created that would help in my being able to duplicate this issue.
Our QA here in Germany are just now begining to qualify our next release of NVE and Nero Recode, so I'll be sure to watch their testing closely. But I'll need some information about the systems this process fails on so that I can ensure we do our best to try and duplicate the issue. What type of source files, and how they were created would be helful. And system information and programs installed on the system would help as well.
As for your second issue with all images being seen as DL Images in Recode, I'll have to test this. I do think I saw a bug report on Recode having trouble with 'Mounted' NRG and ISO images, not sure if this is related.
Regards,
Craig
Nero Inc
USA
|
|
dbminter
Member
|
10. March 2005 @ 23:09 |
Link to this message
|
I'll see what I can get over on the DVD Decrypter forum about the other system specs. That problem was fixed by uninstalling all Nero apps, deleting the Ahead folder and the Common Files folder, deleting two specific registry keys, restarting, and reinstalling. However, it didn't work in all cases.
As for the source files in use when Recode crashes at the main menu, no discs were inserted and no images were mounted. It appears to be something that happens at execution time when a menu item is selected. As for the mounted images, I have seen instances of those. DVD Decrypter images, don't know about NRG, mounted in Alcohol did not return any Titles for any of the Recode or Remake options for Recode after NVE 3.0.1.4's release. The last revision before 3.1.0.0's version had no problems with the two Recode DVD options, but, Remake still didn't detect any Titles for mounted virtual drives.
I've still been meaning to sit down, gather some more concrete data from other sources, and preparing a "test" case, with specific data to forward on what the mounted image is, etc. Test mounted images vs. physical discs, etc. But, life keeps us all busy in different ways. :)
|
|
dbminter
Member
|
10. March 2005 @ 23:27 |
Link to this message
|
|
Oh, also, the Recode crashing on the main menu seems to be started by something installed by NVE 3.1.0.0 exclusively. For instance, with NVE 3.0.1.4 installed, the version of Recode that is installed by NVE 3.1.0.0 CAN run if you copy the Recode directory from an install of NVE 3.1.0.0. BUT, if you install 3.1.0.0 and attempt to use Recode that it installs itself, i.e. not a copy of the Recode directory from a previous install, Recode crashes at the main menu. Plus, any attempts to uninstall NVE and reinstall NVE older versions, Recode will also crash until you get to a specific version, haven't determined which yet, that won't let you install it until you reboot the PC. The installer specifically tells you it cannot install until the reboot for the previous uninstall completes. Even rebooting after uninstalls and rebooting after installs of the older versions does not work. ONLY when NVE's install says to reboot to complete the previous NVE uninstall will it work. Then, you can install any NVE version starting at 3.0.1.4 and any before 3.1.0.0 and Recode won't crash. (The mounted image problem is still there, but, not crash from the main menu.) Plus, you can use any Recode directory copied from any version and have it running, for instance, 2.2.6.11, installed by NVE 3.1.0.0, can run if the Recode directory is copied from an NVE 3.1.0.0 install and Recode will run on, say, an NVE install of 3.0.1.4.
While not a certainty, of course, NVE 3.1.0.0's install seems to be the immediate culprit because of how any NVE before 3.1.0.0, Recode will work, whether installed by NVE itself or copied from any other NVE install, including 3.1.0.0 as long as NVE 3.1.0.0 itself is not installed.
|
|
dbminter
Member
|
10. March 2005 @ 23:59 |
Link to this message
|
As for the DVD-R DL engine thing I mentioned, have some more concrete info.
Whenever NBR 6.6.0.8 is installed, which added DVD-R DL support so it lead me to wonder if this was the case, Recode behaves a little differently, going as far back to at least the Recode installed with NVE 3.0.1.4. What happens is Recode is burning an image to hard disc that is smaller than a DVD-5. It does this on both DVD-5 and DVD-9 discs. By discs, these are image files decrypted by DVD Decrypter and mounted as virtual drives in Alcohol. Not tested with physical discs yet because they'll be slower.
What Recode says when it's creating the image file:
Event
Burn Process Started
Compiling DVD volume started
Then at about 47% on average, the Event says
Burning Layer 2
even though this image is less than 4 GB. Plus, at the point when the Event changes to Burning Layer 2, the Progress bar color changes. It turns from green rectangles to yellow rectangles. Now, I don't know this for sure, but, is this an indication that Recode thinks it is burning a 2nd layer at around 50%? Is the progress bar supposed to change color from green to yellow when Recode is Burning Layer 2? Especially since this does this on DVD-5 source images, too, I have wondered if this was the case. Images created by Recode with 6.6.0.8 when burned to a disc, or mounted as a virtual drive, are normal as far as I can see, except for 1 thing. I don't know if it means anything, but, at about 50% into a File or Image decrypt by DVD Decrypter, the decrypt returns multiple Packet Not Found lines, and all the same addresses. Admittedly, my knowledge of the DVD structure is limited, so, I don't know if these Packet Not Founds mean anything significant because as far as I can tell otherwise the discs play fine. So, perhaps calling this an "error" may be a bit premature. But, it's definitely doing something different than it was before because of the Burning Layer 2 and the Packet Header Not Found part.
No log yet, but, I'm working on trying to get one.
|
|
ccampbell
Senior Member
|
11. March 2005 @ 02:42 |
Link to this message
|
|
Hi Dbminter,
In regards to Nero Recode crash, I set up a few XP systems to test on.
2 clean systems
and
1 with Anti-Virus, Spam-Blocker, MS Office, AnyDVD, DVD Decryptor, DVD Shrink, etc...
And in each case I installed the Web download of NVE3014 and made sure all was working, and then install directly over this build the NVE3100, but in all cases I am unable to duplicate this issue.
Can you think of any program that may be installed on your system that may have an impact on our programs? Or even any drivers?
And I just had a thought. You state this occurs as soon as you click on any option in Nero Recode, even without a disc in the recorder. What happens, if your under XP, if you insert a non-protected DVD Movie, and when the XP AutoPlay window comes up select the option for 'Recode DVD-Video using Nero Recode' or 'Convert DVD-Video's to Nero Digtial'. Will this launch Nero Recode, and get you past the point where it crashes?
Just curious if the issue is only contained in the main Recode window.
But otherwise, there is a piece of the puzzle that I am missing, as a simple install over an older version does not appear to be the problem. Something else is missing, some other catalyst.
Regards,
Craig
This message has been edited since posting. Last time this message was edited on 11. March 2005 @ 03:34
|
|
Advertisement
|
|
|
|
dbminter
Member
|
11. March 2005 @ 11:31 |
Link to this message
|
|
Couldn't say because I have tested this on a virgin install of Windows XP Home SP1 2002 Version that came with the PC. The image disc only installs Windows XP, no extra software, as that all the extra stuff is on a different CD for reinstall purposes. And, the crash still occurred.
Haven't tried the AutoPlay thing yet.
As for the Burning Layer 2 thing, I've seen it only happens when the target image reaches X size. I've been testing to see what size it is, but, so far, it appears to be more than 100 MB but under 800.
|
|
