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beaware of tiscali broadband
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4Sharing
Newbie
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25. January 2004 @ 11:45 |
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thanks for replying
i didn't know about the capping... and, as far as i understand, the contract doesnt mention it at all...
but they have a very dodgy point 5.9 that mentions that if they think we "adversely affet the network" they may change our access rate.
This comes after 5.7.2 that says the user cannot use Bband to "deliver, knowingly receive, upload, download use or re-use any (...) material (...) in breach of any copyright"...
so that covers their ass, i am afraid, or anyone thinks we can get round this one?
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4Sharing
Newbie
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25. January 2004 @ 11:49 |
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sorry, last msg was still replying to the 'capping limits' and i dont know how to re-edit msgs (new user's fault, i guess)
i didn't know about the capping... and, as far as i understand, the contract doesnt mention it at all...
but they have a very dodgy point 5.9 that mentions that if they think we "adversely affet the network" they may change our access rate.
This comes after 5.7.2 that says the user cannot use Bband to "deliver, knowingly receive, upload, download use or re-use any (...) material (...) in breach of any copyright"...
so that covers their ass, i am afraid, or anyone thinks we can get round this one?
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Doofy
Member
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25. January 2004 @ 12:29 |
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When i first went on ntl broadband they didn't mention capping either they just added it to there t&cs later on NTL cap at 1gb per day although i regularly go over
this and they have not complained yet. as for tiscali
i know some peole have just downloaded like mad untill
tiscali cut them off which they will do then they went to another isp contract out of the window
Burn rubber that doesn't mean warp speed
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Doofy
Member
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25. January 2004 @ 12:33 |
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me again i have been through the tiscali terms and conditions as well, and no it does not say anything about capping, but if questioned all you will get is the standard reply that they are allowed to change there terms whenever it suits them. not a alot you can do about that,
Burn rubber that doesn't mean warp speed
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Doofy
Member
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25. January 2004 @ 12:39 |
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Burn rubber that doesn't mean warp speed
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brian100
Suspended due to non-functional email address
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25. January 2004 @ 21:40 |
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I can't understand Tiscali. If they are recommending you stick to a max of 100 to 200Mb per day. This is obviously a "restriction". So lets say if i was a freelance photo journalist, who's income depended on sending large photo files to my client. Say these files were typically 50mb each & i was sending 10 a day. I would not be able to function as a business under Tiscali's terms.
Doofy..thanks for the 2 links. Interesting reading. Well as far as i'm concerned if ISP's are trying to impose "capping" AFTER you have singned the agreement, surely it's time for everyone concerned to renegotiate the terms ofther contracts. The ISP's can't simply bully their "loyal" customers into a corner.
If Tiscali "feel" that your "usage" can "compromise" Tiscali's service to other users, i suggest that Tiscali increase their standard of product to meet users demands, it's as simple as that. You cant just make promises about levels of serice then limit them as you feel fit. It's the lamest excuse i've ever heard.
This message has been edited since posting. Last time this message was edited on 25. January 2004 @ 21:46
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Doofy
Member
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26. January 2004 @ 00:05 |
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I totally agree with you i had te same problem with NTL
but at least they are a bit more Lenient than tiscali. The 1gb cap imposed by NTL is more of a guideline I regularly go over the 1 gb limit and nothings been said so far, and i have been doing that for a while. As for tiscali, get a good usenet provider i use eurofeeds, very reasonable £5.00 for 10gb downloads, go into the groups and start pulling off 5gb downloads they will soon cut off your account
Burn rubber that doesn't mean warp speed
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coppo
Newbie
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27. January 2004 @ 15:10 |
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i just emailed tiscali told then im going to cancel my direct debit with them tommorow due to the fact they are not keeping up with their promise of faster surfing let them do the running now,they can have there modem back in pieces. let you all know what happens ##ck them im not paying for another 7 months for a load of #rap your's
coppo
coppo :¬[
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mrsparky
Newbie
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7. February 2004 @ 14:45 |
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It was a cold and stormy night (actually it was sunny but don't let that put you off),
and the speedtouch died from such a fright.
"Oh, help" cried the poor user - my modem doesn't function
So I call Tiscali - who's 3 staff are all at luncheon.
George, Steve and Sue must be hungry,
but it doesn't matter because Tiscali have got your money.
Call Alactel they cry, cos their nice guys.
When the user sez "a new modem is all I need", alcatel will not accede.
You must phone Tiscali they say, but despite 3 days later, neither side will play.
Eventally they both say yer bike, You must a buy a new modem that we like.
If you don't we'll cut you off, and charge you for the remaining years lot.
Plus because we're so mean, you can't join freeserve or another team.
We'll hold your line until you die, you can only eat the tiscali's pie.
So spend 50 quid with alacatel, then watch your connection go to slowdem hell.
Call for help, but be warned, but your phone bill can get rather warm.
Only 50p a minute to be told, your spanky new pc is to old.
The user cries help again to Steve and Sue, and he says my pc is brand new.
We'll hang up on you plays Tiscali, hiding behind their usual blarney.
While your're connection is slower than British Rail,
you'll have to tolerate downloads not much faster than a skateboarding snail.
We look at your line and say things are fine, and we've decided to fix things in our good time.
When that can be we will not say, cos we's all hiding in Bombay.
Plus because we's nice we'll still take your money when we like.
So how does the moral of this tale curtail ?
Once you get a problem with the Tiscali religion,
you'd better be off with a carrier pigeon.
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4Sharing
Newbie
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9. February 2004 @ 01:01 |
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Hi everyone
I followed one of your suggestions above and contacted Ofcom, the regulation body. Incredibly they not only replied to my letter but did 3 times 3!!!
In the letter i mentioned the 'lowering down' of privileges that Tiscali imposes when one goes over an (undisclosed) level of dls and also the fact that in reality their service is never up to what they promise in terms of speed.
This is one of the replies i got. It's nothing new but it may give some of you an idea where to stand:
Re: Tiscali UK Limited
Thank you for your recent letter in which you told us of the problems you have experienced with the above company. If you feel you have been dealt with poorly or unreasonably, you need to take the following steps:
1.Ask for your complaint to be escalated within the company. Many communication providers have high-level teams which deal with customer complaints that cannot be resolved in the first instance. Communication providers usually provide details of their complaints procedures on the back of their bills.
2.If your complaint has been escalated within the company and you remain dissatisfied you can then choose to use an ?Alternative Dispute Resolution? scheme. You can find details of this scheme on the back of your bill. All communications providers are obliged to offer such a scheme.
Tiscali UK Limited is a member of the Office of Telecommunications Ombudsman (Otelo) for dispute resolution. Before contacting the ombudsman you will need a "deadlock letter" from Tiscali UK Limited and you can then contact Otelo at: Otelo, PO Box 730, Warrington WA4 6WU. Phone 0845 050 1614. Website www.otelo.org.uk. You can also contact Otelo if you have been trying to resolve the matter with your service provider for 12 weeks.
3.You are not bound by the decision of the alternative dispute resolution scheme, if you are not satisfied with the outcome of your complaint, then you are free to consider legal action against your communications provider.
If you believe that your complaint has not been handled in line with your communications provider?s complaint or dispute resolution process please contact Ofcom again and we will look into the matter. However, we cannot change the decision concerning the outcome of your particular problem with your service provider. We may be able to take matters up with your service provider about its processes.
Yours sincerely
xxxx
Ofcom Contact Centre
just to end this loong msg, i'd like to have news from Coppo (2msgs above) and know what happened after the cancellation of the direct debit.
thanks to all
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coppo
Newbie
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9. February 2004 @ 08:20 |
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well beleive it or not my broadband is like a rocket after lots of moaning, they tried to fob me of at first trying to tell me my pc was poorly set up and my firewall was incorrectly set, yeh whatever, i told them they had a very short time to sort out my slow conection, and that i was not leaving it there, but low and behold nexed day broadband is much improved mmm something i said, maybe they did listen
coppo :¬[
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brian100
Suspended due to non-functional email address
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9. February 2004 @ 08:33 |
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It's a shame that "they" appeared to sort out your problems after you had threatened them. I am pleased your system is running faster (as it should have done).
I, for one, will never be taking up their service, after your bad experiences.
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4Sharing
Newbie
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10. February 2004 @ 08:22 |
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hi again
thanks for your reply Coppo.
I haven't been so lucky yet.
Can i just ask you if you actually complained on the phone or by email?
The guys i talk to on the phone always seem to be at the lowest end of the technician scale, unfriendly and, apparently, completely powerless... So i wonder if your threat worked more effectively 'cause you wrote to them...
thanks once again
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coppo
Newbie
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11. February 2004 @ 00:31 |
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hi r/e your reply, it took just 2 email's and they seemed to be on the ball, but they do try and fob you off at first. Be firm but fair and dont forget to tell them you are not leaving it there. All i can say is that it worked for me. A mate of mine who lives down the road now has the same prob this could be interesting so i will keep all up to date. coppo
coppo :¬[
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qxe900
Suspended due to non-functional email address
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11. February 2004 @ 00:53 |
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Very interesting reading - particularly as i was hoping to sign up for the 150 broadband option - thinking that since its alwasy on - id leave it slowly chugging away with q'd up files etc - and get them when i come back from work - as time is that important...but it sounds like id just be getting the same as dial up...what attracted me was the fact that its only £15.99, includes modem and line activation....the other option is to use who i sue for my £9.99 evenings and weekend dial up (which doesnt let me do FTP oddly enough - any ideas?!?!) Gio internet www.giointernet.com they seem to offer a slightly cheaper brandband option - but by the time you pay for the line to be activated, and a modem - its probably just as good to go with BT Yahoo - a larger, established company where i imagine you could argue more if you needed to - anyone else have and suggestions of a value for money (not really a cheap one as cheap sint always good!) ADSL provider....
thanks!!
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DaOsT
Senior Member
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11. February 2004 @ 01:23 |
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LMAO at Doofy's comment about the eurofeeds great idea:)I laffed alot at the thought of doing that to tiscali over a long weekend ....
coppo right on I ain't heard 2 good words for them so far]no aint mentioning the company they ain't worth it[ over the net or talking to ppl in the street so I wouldn't give a bucket of piss for there future let alone their customer services....
qxe900 I run with blueyonder 1024 here and I ain't had a problem in over 2 years now they don't bother Me I dont bother them .....I recieve the bill n pay it that simple really 40 quid for 1024 256 upload....
and I have 3pc's networked up I alone must SHARE either up or download atleast 35 gig a month.....god knows what My Bro downloads
DaOsT
::LivE ForeveR OR DiE TryiN!!::....::DonT FinD US WE WilL FinD YoU::..
ChecK OuT ThE PenguiN GamE AnD PosT YouR HighesT DistancE ON ThE ForuM
http://www.gazholland.co.uk |
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coppo
Newbie
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11. February 2004 @ 13:01 |
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lol @ da0st don't fix what's not broke but i think ticali will sooner than they think.
coppo :¬[
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stewartl
Newbie
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13. February 2004 @ 13:59 |
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Today is the first day since I have had Tiscali Broadband, I've got the £15.99 per month - 265kbps (5x as fast as standard dialup) - and the speed is currently on 589.8kbps, so how's that hmm? Anyway, I am finding it really great compared to my AOL 8.0 56k dialup I had a couple of weeks ago. Maybe after the first month they give you an excess amount of speed then a few month later they only give you a lot less speed, I dunno.
_
This message has been edited since posting. Last time this message was edited on 13. February 2004 @ 14:05
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DaOsT
Senior Member
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14. February 2004 @ 00:36 |
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hhhmmm dunno but I wouldn't go a complaining~heh
DaOsT
::LivE ForeveR OR DiE TryiN!!::....::DonT FinD US WE WilL FinD YoU::..
ChecK OuT ThE PenguiN GamE AnD PosT YouR HighesT DistancE ON ThE ForuM
http://www.gazholland.co.uk |
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qxe900
Suspended due to non-functional email address
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16. February 2004 @ 02:28 |
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stewartl......256 - you should be getting the 150kb service for £15.99, 19.99 for the 256 according to their site......and am i right in thinking tisacali have spyware built in - did i read that earlier - freeserve bradband currently do free modem and line connection, at 512 for £15.99 for the 3 months then £28 a month - thats not a bad deal....?
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stewartl
Newbie
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16. February 2004 @ 07:40 |
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sorry about that, my mistake. I am on the £19.99 per month (256kbps) but I am currently recieving 589.8kbps which I don't understand. I think that maybe they have given me toomuch too soon, then maybe a few month down the line they'll reduce the speed that I have used up. I dunno.
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qxe900
Suspended due to non-functional email address
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16. February 2004 @ 12:32 |
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ive got a mac as well as a PC - ive read that macs 'arent supported' and thers obviosuly a difference between supported and actually working - does anyone know if you can get away with using macs - i was planning on getting an ADSL router - would this work? my knowledge of the various ADSL connections is a bit sketchy but i was under the impression that theyere all the same really...regardless of what OS you a using, mac or PC - i can understand that a free USB modem might not work on the mac but as far as the connection itself..i mean the phone line doesn care if a mac or PC is dailing out does it?!?
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Comberman
Suspended due to non-functional email address
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16. February 2004 @ 13:39 |
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One of the criteria for download speed is bandwidth and the speed of download is determined not by what your modem (both Dialup and Broadband (ADSL))can receive but by the speed/bandwidth of the sender. For example, I am with BT!Yahoo and use the Speedtouch ADSL modem which when I connect says 576kbs per second. On a good speed/bandwidth site I can expect to download 3.5Mb to 4Mb per minute, whereas on a poor site the download speed can be real frustrating. I've just finished watching a video (not bad quality, at least it was watchable) which came in at 128kbps per second. This afternoon I was on the Microsoft Office update site and my download came in at a miserly 2kbs (yes - 2kbps!!) I shudder what to think the download speed would have been on normal dial-up. In the end of the day your download speed depends on the speed the sender's servers can transmit. Of course, there are good and bad Broadband providers, but that's a different story altogether.
Cheers
Genius creates what it must; talent creates what it can.
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accy786
Junior Member
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19. March 2004 @ 08:20 |
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Well well this doesnt come to as a surprise to hear so much negative things about tiscali broadband. I to am getting really low speeds and there help advisers are usless.
but my question is this not only am i getting really low speeds but i keep getting disconnected when downloading after say about 2 hrs ( and i thought getting broadband meant always connected)so plzzzz can some one tell me how to change the settings so i dont get dissconected
many thankz
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Comberman
Suspended due to non-functional email address
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19. March 2004 @ 18:09 |
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As far as I know broadband (regardless of who provides it) means a 24/7 connection, although from the complaints about Tiscali, I think they might be a law onto themselves. If you are using IE, go into Settings>Internet Options>. Click on the Connections Tab and select Settings. In the dial up window (which contains user name/pasword), click on "Advanced". In the window that appears uncheck all the disconnection fields.
Hope this helps
Cheers
Genius creates what it must; talent creates what it can.
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