4th XBOX 360 Refurbished Replacement NO GOOD!

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4th XBOX 360 Refurbished Replacement NO GOOD!

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03cobra

Suspended due to non-functional email address

3. July 2006 @ 18:50

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My wife and I sat in line outside of a Target for 14 hours. It was cold, but we were excited. The most anticipated system was about to be released, or so we thought. Within the first month it started freezing up. As it locks up, all you can think is "When did I last save?"

Okay, fine. I called XBOX (Microsoft) and told them what was happening. "We'll send you a box to ship it in", they told me. Great, I sent it back. 2 1/2 weeks went by and finally, I got it back. They even sent me a new game (Kameo) so I was pretty good with the service. Happy as can be, I went to playing. (Withdrawels were setting in) Almost immediately, it started again. First it just locked up, then started blinking three red lights.

I searched online for fixes and tried everything. I placed a fan behind it, a fan in front of it to draw out the heat, placing it away from the TV, on top of its very own stand, etc. Nope. It would work enough to come on and get me excited that it was going to be okay, then checkerboards and lines filled my screen.

Again, I called XBOX (Microsoft) and again they sent me out a box. Again, they decided to send me a game (Kameo, again!) to make up for the problem. Four weeks went by and everytime I called, they'd say they already sent me a box to return it in. Finally, I received a box.

Then, we got it back. I enjoyed it for about a month, then it did it again. Lines, checkers, red lights on the power button, numerous calls to XBOX. They then try to tell me that my warranty is expired. What? 60 days? I didn't even get 60 days worth of playing because of the problems.

Finally, they decide to send another box. Again, it never came. I have to call again and again. 5 days later, I get the box. Great, I send it back again. 1 1/2 weeks later, I get it back. During this time, they send me an Intercooler. Plus, I had requested the new power cord and AV cable. I received them before I got the box to send it back in!

I just received it back (they tell me they sent me a replacement every time) and I played it for one day! Yes, I said ONE DAY!!! Remember, this time it had their Intercooler on it, the fans, its own separate shelf away from the TV, etc. Now, they tell me they don't think they can do anything for me because my warranty has expired. WTF? It has NEVER been right. I spoke to a supervisor and he says I have to wait 72 business hours or so for someone to get back to me. ( What's that? 1 1/2 weeks?)

All I want is a system that works. They keep sending me these "refurbished" systems and tell me that they are "Good as new." I am so fed up. For all these people that think a lawsuit is not in order, think again! I didn't jump to that. I gave them chances, over and over. I even asked that they just send me a coupon for a new system in one of the local stores or just for them to send a new one. Nope. It must be too much trouble to do that. Making a customer happy can't possibly be a priority. Now here I sit. Out of 6 months, I have had a system in my possession that is usable for maybe 2 1/2 months.

A die hard XBOX fan (mainly due to Halo) is thinking really hard about the new Playstation. I'm ready to say FU to Microsoft and scrap any hope of ever having a good system.

This is their last chance. Anyone else tired of giving them every chance in the world to make it right, just let me know. I'll be right there with ya!


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