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Panasonic DMR-E85H error U99
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geissler
Newbie
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9. November 2008 @ 17:29 |
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Here's an update on the lack of TVGOS for Shaw Cable subscribers in Canada. I sent a message to Shaw (including the President and any other customer service address I could find). I recieved a response yesterday (Nov 8).
Quote:
FW: Shaw's decision to discontinue TVGOS service
Dear Mr. Geissler,
We would like to initially start by apologizing for the delay in response and for your inconvenience with the recent changes that have impacted your viewing and recording practices.
At Shaw, we perform upgrades consistently to support new and upcoming services that we plan to offer our customers. A recent upgrade that took place late October consequently impacted the "guide plus" feature; essentially making it no longer compatible with Shaw. Our technical teams are working hard to find a way to provide access to this data stream back to our customers. We anticipate that we will have a more specific estimated time within the next two weeks on a potential fix for this incompatibility issue.
We want to reassure you that our goal is to ensure you continue having an exceptional experience with Shaw. We take your concerns very seriously and look forward to resolving them to your satisfaction. In the mean time, please do not hesitate to contact me directly at (780)490-3649 if you would like to discuss this further or review other options.
Sincerely,
Rasha Harrison
Customer Accounts Supervisor
Still don't know if this is going to be resolved in the consumer's favour ...
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luvshisex
Junior Member
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10. November 2008 @ 03:23 |
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So first Shaw informed you that you no longer had TVGOS because it was no longer a free service - but then they later informed you that it was actually because Shaw performed an upgrade that made TVGOS no longer compatible with them?
They sound like politicians.
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Coyote24
Junior Member
1 product review
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11. November 2008 @ 10:21 |
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After downloading properly for months, My TVGOS stopped downloading again on 11/08, with loss of all ads. I'll have to change the ZIP and then do a reset if that doesn't work. Hopefully Comcast didn't screw something up. Again...love it when it works, hate it when it doesn't. Yeesh, have to change my signature...now have digital cable with a box, but I have the 85 bypassing the box.
This message has been edited since posting. Last time this message was edited on 11. November 2008 @ 10:23
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Junior Member
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11. November 2008 @ 18:41 |
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Coyote,
I HAD the same situation. Maybe Comcast was doing something this weekend. I was missing listings for Friday through this morning. Then everything straightened out today during the day. All Movies and "specials" are now downloaded. I guess I just have to wait for the regular listings to fill in over the next couple of days.
Suburban Maryland - 20723
DMR-E500HS (mfg 8/2004)
Comcast Digital
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Coyote24
Junior Member
1 product review
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14. November 2008 @ 00:22 |
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Actually, I haven't been getting TVGOS listings for a week. The local newspaper's TV editor mentioned something about the TVGOS signal switching from PBS to CBS "this fall." He was of no help with the issue, as he wrote "have you tried contacting Comcast directly?" *rolls eyes* Um, yeah, but as expected, they were of NO help! I bet Comcast screwed it up. I tried a reset and the Panny can't even find a signal...no channel grid, NOTHING. Whee, see what I get to do in the morning...call and bitch, if they even know what I'm talking about. I confirmed that my friend hasn't been getting TVGOS listings on his RCA TV, either, so it's a Comcast issue. Argh...well, it was a good run, if they don't fix it. They should leave well enough alone!
It's not just a temporary "switchover" or anything, as I reset the guide and it can find NO signal AT ALL, no channel grid, even the TVGOS ID number is blank now! A local friend with an RCA TV is not getting any listings, either, and has not reset his guide, so his grid is still there, it's just not populating.
UPDATE, 11/14: I called Comcast this morning, and (big surprise) they couldn't find any information about TVGOS. I'll see if the e-mail to Macrovision yields any results. I hope so, as a few people have said they're on the ball. Thanks to everyone who provided the Macrovision links and info (handyguy2, geissler, Scan10)!
UPDATE: 11/18: Scan10, geissler: I'm glad Macrovision was so prompt in dealing with you, but they have yet to reply to me. I sent an e-mail on Friday morning, and received the automated "You should expect a response from us within 24 hours." message. Bull. It's been over 48 weekday hours, and NO REPLY. There was a "status update" at 3PM yesterday on the service ticket, but no e-mail was sent to me. Also, the number on the Macrovision website (800-368-7380) is a data/fax number, not a voice number. So much for them keeping THAT updated. Yeesh.
11/20: Still NO response from Macrovision, and the link in the automatic response e-mail no longer functions (login/password invalid). Perhaps they closed the ticket (without notifying me) as Comcast has restored the TVGOS signal (received a channel grid) but have yet to get ads or any listings. I'll probably have to reset again, as there's a download START time, but no DL END time. And no, I didn't interrupt said download by turning it on or recording.
11/23: Well, there were a FEW DAYS (Tuesday?-Friday) that Comcast was sending a TVGOS signal. Now, AGAIN, there is NONE. Not even a time signal. Macrovision replied after a FULL WEEK asking for model numbers, etc. *rolls eyes* Both companies are useless.
11/24: Contacted the local PBS station's Executive Director of Engineering, who said he would look into this problem today. Yay, someone who will help! If this kind man gets the job done, he deserves a Christmas present :)
This message has been edited since posting. Last time this message was edited on 24. November 2008 @ 12:37
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howie14w
Junior Member
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14. November 2008 @ 09:10 |
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I use my Panny for OTA recording and some DISH network, so the TVGOS worked for the one and was of no help for the other. I've now started running a digital converter box for my OTAs so the TVGOS in no longer of use for that either.
It's still a dang fine recorder, though.
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Coyote24
Junior Member
1 product review
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13. December 2008 @ 00:31 |
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FINALLY on Monday my download issue was resolved. I notice that now my host channel is CBS instead of PBS, so I'm assuming the month of no TVGOS was due to the "changeover" on Comcast's end. Yeeeesh. By the way, if you haven't seen the ad on your TVGOS about "ready for the digital transition," Macrovision's TVGOS DTV page is here:
http://www.macrovision.com/dtv/10053.htm
This message has been edited since posting. Last time this message was edited on 13. December 2008 @ 00:33
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scustalow
Junior Member
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13. December 2008 @ 22:36 |
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How do you know what the host channel is? I have suddenlink and no tvg listings for over 1 month
Originally posted by Coyote24:
FINALLY on Monday my download issue was resolved. I notice that now my host channel is CBS instead of PBS, so I'm assuming the month of no TVGOS was due to the "changeover" on Comcast's end. Yeeeesh. By the way, if you haven't seen the ad on your TVGOS about "ready for the digital transition," Macrovision's TVGOS DTV page is here:
http://www.macrovision.com/dtv/10053.htm
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cal401
Junior Member
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15. December 2008 @ 13:24 |
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Originally posted by scustalow:
How do you know what the host channel is? I have suddenlink and no tvg listings for over 1 month
...
You need to go to the hidden "753159852" maintenance screens. Look back through the last few pages for my posts. I either tell you how to get to the screens or what page to look at for the info.
Cal
Cal 8571x
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scustalow
Junior Member
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15. December 2008 @ 14:26 |
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How can I get the unit to start downloading tvguide info again?..on the screen where it shows time of last download..shows nothing no date..nothing..please anyone
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Junior Member
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15. December 2008 @ 16:27 |
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Originally posted by scustalow:
How can I get the unit to start downloading tvguide info again?..on the screen where it shows time of last download..shows nothing no date..nothing..please anyone
The bottom line is you can't do anything to make the machine start downloading data. All you can do is turn the machine off and don't touch it for a day. Maybe even wait two days. You can try doing a deep reset, go through the setup menu, turn the machine off, and wait. Don't touch the machine for 2 days. People on the AVS forum say if you turn on the E85 before it's had a chance to scan all the channels for the TVGuide VBI, it will have to start all over from the beginning, and then you'll be waiting even longer. If you still aren't getting anything, there really is nothing you can do.
Macrovision will blame the cable company and the cable company will either not know what you're talking about, or they'll ask you to subscribe to digital cable and rent their DVR that comes with a channel guide. That's the way it's all going these days.
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vulcanusa
Member
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15. December 2008 @ 17:27 |
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scustalow,
Just as an FYI. I presume this isn't your situation, but if you performed an AUTO CHANNEL SCAN action through the Functions->Setup menu, then that act disables the EPG download unless the unit is reset or its plug pulled for 30 seconds or so.
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cal401
Junior Member
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16. December 2008 @ 11:31 |
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Originally posted by scustalow:
How can I get the unit to start downloading tvguide info again?..on the screen where it shows time of last download..shows nothing no date..nothing..please anyone
Two things will cause the unit to start searching for a guide channel: 1) VideoBob's power down and unplug for 30 seconds, 2) change ZIP code. I suggest you do both. Try changing the ZIP code to that of your local PBS station or your cable provider.
When you do the reset, hold the power button down until the timer icon disappears. You should hear the hard drive shut down if the machine was on prior to the reset. See my earlier posts for more info on this.
It shouldn't take days for the unit to find a host channel. It can't hurt to wait overnight, but if you are not seeing a host channel after 24 hours, TVGO is probably not there. This happens to me from time to time, Cox cable does something to interrupt it. I start by calling the PBS and ABC stations and talking their broadcast engineers. I ask them to verify that TVGO is being passed on to the cable company. I then call Cox and ask them to check into it. I have yet to get to talk to an engineer at Cox, but the problem gets fixed in a day or so after I call. When you talk to the cable people, make sure they know that this has nothing to do with their cable guide and TV Guide channel.
Good luck,
Cal
Cal 8571x
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Kassel
Junior Member
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5. January 2009 @ 15:45 |
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Hi all. I am having trouble with the TV guide system these past three weeks also. Just as you suggested, the cable company did not know what they could do about it. I guess I can try to call the PBS channel to see if they are sending it, but the problem may just be my own unit. I did try the zip code reset with no success, so I am unplugged now and will yet again try to get the listings back. I need those a LOT. Meanwhile, for those of you who had trouble with disks causing a system lockup, I took someone's advice in here about buying verbatim disks a couple of months ago, have made many disks since then, and it works. That tape that runs from hard drive to cd rom had been kinked and messed up too, so I had to fix that by realigning the wires with a toothpick, but I do believe now that VERBATIM is the only disk to use. kk
kingkassel@aol.com
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Junior Member
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5. January 2009 @ 15:59 |
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kingkassel,
I had a similar problem at one point. I tried everything - the cable company wouldn't even acknowledge that they provided the analog PBS "host" channel in their lineup.
I was able to get it resolved by contacting TVGOS service. Of course they made me jump through all sorts of hoops, sending them lots of diagnostics and resetting everything via several different methods. Eventually, they were able to determine that the local PBS station had inadvertently stopped transmitting the TVGOS carrier signal. My problem resolved itself shortly after that.
Suburban Maryland - 20723
DMR-E500HS (mfg 8/2004)
Comcast Digital
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cal401
Junior Member
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6. January 2009 @ 11:42 |
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Originally posted by Kassel:
Hi all. I am having trouble with the TV guide system these past three weeks also. Just as you suggested, the cable company did not know what they could do about it. I guess I can try to call the PBS channel to see if they are sending it, but the problem may just be my own unit. I did try the zip code reset with no success, so I am unplugged now and will yet again try to get the listings back. I need those a LOT. ...
You could try going here and entering your ZIP code to see if TVGOS/Macrovision thinks you should have service:
http://digitaltransition.macrovision.com/digtrans.aspx
Cal
Cal 8571x
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dksmall
Junior Member
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8. February 2009 @ 14:17 |
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cal401,
I'm also using Cox and haven't had guide data since November. I was getting channel lineups and ads through January, but after resting the system last week, I'm not getting anything. I emailed macrovision and they've been very helpful so far, requesting debug data and concluding the feed's been turned off. So we'll see what happens next.
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cal401
Junior Member
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9. February 2009 @ 11:15 |
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Call your local PBS station and ask the broadcast engineer to verify that the TVGOS signal in present in their feed to Cox. A while back I lost TVGOS and problem turned out to be that Cox was using the digtial feed instead of the analog feed. I don't know what will happen when the analog feed goes away. So far TVGOS is still working here.
Cal
Cal 8571x
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starrig
Junior Member
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9. February 2009 @ 17:09 |
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Originally posted by cal401:
Call your local PBS station and ask the broadcast engineer to verify that the TVGOS signal in present in their feed to Cox.
Cal
This is good advice. The TV Guide listings stopped updating several days ago in Boston, and a web search brought me here. I just called WGBH, our PBS station that carries the signal, and didn't even have to get to the broadcast engineers. Someone in membership told me that there was a known problem with the signal and they were working to fix it.
He also told me that in June it was going to change over to WBZ, the local CSB affiliate.
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scustalow
Junior Member
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19. February 2009 @ 10:53 |
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So does this mean TV Guide will continue listing if th elocal pbs still broadcasts the signal even if it is digital?
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Junior Member
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19. February 2009 @ 11:04 |
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Suburban Maryland - 20723
DMR-E500HS (mfg 8/2004)
Comcast Digital
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starrig
Junior Member
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19. February 2009 @ 12:57 |
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Originally posted by scustalow:
So does this mean TV Guide will continue listing if th elocal pbs still broadcasts the signal even if it is digital?
Your best bet is to call your PBS station and ask them. (You're asking about TV Guide On Screen, or TVGOS.)
I still don't have a guide. I called my PBS station again yesterday, and got the same answer, but was also referred to the CBS affiliate that's taking over the signal. I called them and was told the signal was already going out on their channel (Comcast had reassigned Ch. 97 from the PBS to the CBS station, and I hadn't noticed.)
I was the second person that afternoon to call the engineer about this problem, and he was going to be talking to Comcast about it.
I can only hope.
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boonkang
Newbie
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25. February 2009 @ 18:36 |
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Originally posted by yankee10:
I think I would try to solve u99s or
Sounds like a plan. In fact, it's similar to some things I tried (powering the HDD from a computer, moving the HDD into a computer). Note, however, that if the capacitors are bad, they affect more than just the HDD. You also should be cognizant of ground return issues--if the computer ground is isolated from the DVR HDD ground. The flexible data cable going to the HDD is very flimsy and easy to damage--so be careful.
I am a novice in electronic. Could you elaborate on " ground return issues" and waht steps one shouldtake to avoid the danger.
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RX7Fan
Member
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26. February 2009 @ 08:28 |
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Boonkang,
Having some background in electronics, I'll try to help
Quote:
Could you elaborate on " ground return issues" and waht steps one shouldtake to avoid the danger.
I'm not 100% sure of what Yankee10 was trying to say, but I think he was talking about powering the HDD with an external power supply (like a computer PS, or an external HDD PS) if you do this with the data cable connected to the DVR, they can have problems recognizing eachothers ground, and maybe even data signals. here's an analogy, .... disconnect the battery in your car, get some wires, and connect the battery from someone elses car to the connections in your car, start your car, and start driving, ... 1) you only go so far before the wires let go, or 2) the other car has to keep up with you to keep your car runing. ...(I know, not the greatest analogy, but kinda gets the point across.)
RX7 Fan
Rotary Power, ... it just makes sense!
The greatest car ever built!!! IMHO
hey, ... is this thing on? ..... anybody out there?
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boonkang
Newbie
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26. February 2009 @ 12:19 |
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Originally posted by RX7Fan:
Boonkang,
Having some background in electronics, I'll try to help
Quote:
Could you elaborate on " ground return issues" and waht steps one shouldtake to avoid the danger.
I'm not 100% sure of what Yankee10 was trying to say, but I think he was talking about powering the HDD with an external power supply (like a computer PS, or an external HDD PS) if you do this with the data cable connected to the DVR, they can have problems recognizing eachothers ground, and maybe even data signals. here's an analogy, .... disconnect the battery in your car, get some wires, and connect the battery from someone elses car to the connections in your car, start your car, and start driving, ... 1) you only go so far before the wires let go, or 2) the other car has to keep up with you to keep your car runing. ...(I know, not the greatest analogy, but kinda gets the point across.)
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