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Hard Drive Disappears
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SmileyGuy
Junior Member
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29. November 2004 @ 01:29 _ Link to this message    Send private message to this user   
Sometimes (once-twice a week) my second hard drive disappears from Windows Explorer & I can't find it until i restart. It's an 80Gb Maxtor 6Y80P0 7200rpm ide drive (not sata) and it's my second hard drive I dedicate only for video editing (it's not my boot disk of course).

It only does this randomly - no pattern detected yet - I'm virus free. Restarting solves the problem. It maybe does it when computer has been on for a while but no power settings indicate it should shut down (Hard disks are set to turn off after 30 mins but i assume that's both).

I got a P4 3GhZ HT with 1024Mb Ram
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Senior Member
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29. November 2004 @ 08:12 _ Link to this message    Send private message to this user   
Have you tried putting a new ide lead in.Maybe it is slighty faulty and not giving you a good connection to you mob.

i9 9900K CPU,ASUS MAXIMUS XI HERO Mobo, Fractal R6 Case,
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SmileyGuy
Junior Member
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2. December 2004 @ 00:50 _ Link to this message    Send private message to this user   
I also get an error message some times saying Error writing to F:\System Volume Information (F: is concerned HDD) and now My Symantec AV has tolde me it's deleted a file called A0030647.exe (sounds like a randomly generated virus file to me). It says this fule resided in F:\System Volume Information\ Restore THEN SOME NUMBERS. I'll try formatting the hard drive - think this'll work?
ddp
Moderator
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2. December 2004 @ 08:00 _ Link to this message    Send private message to this user   
it might solve the problem but do you also loose the drive in the bios??
SmileyGuy
Junior Member
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2. December 2004 @ 17:22 _ Link to this message    Send private message to this user   
well it disappears from device manager (XP Pro SP2) but reappears on restaring (i haven't gone in to check the bios on rebooting though. Is there a way of checking bios without rebooting (as rebooting fixes the problem)? i never lose any data when this happens

The virus i found was backdoor.trojan but symantec's security response page said nothing bout this particular problem. I've reformatted and i'll see if this helps (although problem seems to occur when computer is left idle for a while). this is why i dont think its overheating as comp is normally idle when it happens.

maybe i should reformat with fdisk or something as that won't create/use the "system volume information" folder that xp does (i assume).
SmileyGuy
Junior Member
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3. December 2004 @ 03:10 _ Link to this message    Send private message to this user   
I've reformatted & the hard drive is still disappearing. I'll try to reformat with fdisk in case the XP System Volume Information folder is corrupted (although I assume this would be replace by Windows when restaring).
ianski7
Suspended due to non-functional email address
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4. December 2004 @ 07:54 _ Link to this message    Send private message to this user   
Hey

Download Maxtor Powermax and run the diagnostic when the drive is present and also when it vanishes.

http://www.majorgeeks.com/download1386.html

See what it finds.

SmileyGuy
Junior Member
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14. December 2004 @ 01:19 _ Link to this message    Send private message to this user   
Yah cool - think I'll try that - Haven't tried a new IDE cable though.
SmileyGuy
Junior Member
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15. December 2004 @ 14:56 _ Link to this message    Send private message to this user   
Tried Powermax and no problems found! Also tried reformatting but with Windows (not Fdisk). Haven't tried changing the IDE cable though.
ddp
Moderator
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15. December 2004 @ 16:34 _ Link to this message    Send private message to this user   
if the drive still disappears after format & ide cable replaced i'd start suspecting the motherboard unless the 2nd hd is on the primary cable jumpered as slave than you have a problem with hd as you have an intermittent problem which would be hard to diagnose as it doesn't always happen
SmileyGuy
Junior Member
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16. December 2004 @ 14:12 _ Link to this message    Send private message to this user   
hmmmm... no 2nd hdd is on 2nd ide channel as slave (come to think of it it's only slave because i used to have a cdrom on that channel but no longer - maybe it should be master? Don't know why that'd cause problem though).

Intel P4 3.0 GHz HT | 1024Mb RAM | SONY 8xDLDVD+-RW (flashed) | 2x Maxtor80GbPATA HDD | Nvidia Geofoce 5600XT 256Mb
ddp
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16. December 2004 @ 16:22 _ Link to this message    Send private message to this user   
try it as master on secondary cable & see if solves problem
SmileyGuy
Junior Member
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19. December 2004 @ 15:34 _ Link to this message    Send private message to this user   
Sure I'll do that - I've just realised my power settings were to turn off HDD after 1 hour in WinXP's power options. That HDD dissappears but ny first HDD doesn't though. Could it be a problem waking up from that? I'll swap it around to Secondary Master though and put power options back on (to turn off after 1 hour).

Intel P4 3.0 GHz HT | 1024Mb RAM | SONY 8xDLDVD+-RW (flashed) | 2x Maxtor80GbPATA HDD | Nvidia Geofoce 5600XT 256Mb
ddp
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19. December 2004 @ 16:04 _ Link to this message    Send private message to this user   
try that & post results
SmileyGuy
Junior Member
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9. January 2005 @ 13:29 _ Link to this message    Send private message to this user   
MOTHERBOARD JUST DIED!!! Thankfully it's under warranty & in the shop now waiting for a repla cement. Hopefully it was the same problem.

I won't kill this thread yet just to check that a new motherboard fixes the problem. Thanks for all your help guys - I've learnt heaps (especially ianski7).

Don't know why I didn't think of setting HDD to turn off after 5 mins so i didn't have to wait that long!!!

MB was an Intel D865PERL. ANybody else had similar problems with it? Was operating fine otherwise - hardly ever a crash.

Intel P4 3.0 GHz HT | 1024Mb RAM | SONY 8xDLDVD+-RW (flashed) | 2x Maxtor80GbPATA HDD | Nvidia Geofoce 5600XT 256Mb

This message has been edited since posting. Last time this message was edited on 9. January 2005 @ 13:30

SmileyGuy
Junior Member
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3. February 2005 @ 12:34 _ Link to this message    Send private message to this user   
I give up! Motherboard has been replaced and same problem. HDD is still under warranty so I'm taking it back to the shop.

Intel P4 3.0 GHz HT | 1024Mb RAM | SONY 8xDLDVD+-RW (flashed) | 2x Maxtor80GbPATA HDD | Nvidia Geofoce 5600XT 256Mb
ddp
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3. February 2005 @ 12:46 _ Link to this message    Send private message to this user   
maybe hd took out motherboard??
Senior Member

1 product review
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6. February 2005 @ 14:40 _ Link to this message    Send private message to this user   
Sounds to me like the HDD is failing. You can check this by looking in your system log.

-Right click my computer then select manage.
-Double click event viewer then select system.
-In the discription section look for anything that says DISK.
-If you find one and it has a red circle X then double click it to read the info.

Im suspecting you will see a message something like hdd0\hdd1 is reporting it will fail or has bad blocks.

Yes it is true FDISK is not in XP but CHKDSK is still there. If the message is only bad blocks or no error message at all then run CHKDSK by clicking on start then run. Type CHKDSK d: /r (assuming D is your trouble drive)then click ok. a message will come up asking if you want to schedule at next startup. Say yes then reboot. The scan will take a long time so go ahead and go shopping for an hour.

Now if the other message shows up then its time for a trip to the computer store to get a new HD. All this I threw in can be done if the drive is showing or not except for the chkdsk command, the drive must exsist for that. Curious though, next time the drive goes away go into manage again. this time click disk management and see if it still shows the drive. If it does then it could indicate the FAT is messed up on the problem drive.

Good luck
-Del
SmileyGuy
Junior Member
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19. February 2005 @ 16:29 _ Link to this message    Send private message to this user   
Went to Event Viewer & the error source for the error was PlugPlayManager and reads as below. I think the problem's gone now so it looks like it might be the motherboard. I ran CHDSK but when I came back no window was there!

The device 'Maxtor 6Y080P0' (IDE\DiskMaxtor_6Y080P0__________________________YAR41BW0\3259514551454533202020202020202020202020) disappeared from the system without first being prepared for removal.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Intel P4 3.0 GHz HT | 1024Mb RAM | SONY 8xDLDVD+-RW (flashed) | 2x Maxtor80GbPATA HDD | Nvidia Geofoce 5600XT 256Mb
rhindle
Newbie
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25. February 2005 @ 16:25 _ Link to this message    Send private message to this user   
smiley,

I'm having the exaxct same problem as well. I have TWO drives off of the IDE controller (booting off SATA drive) and when I'm doing some fairly intensive file manipulation (clrmamepro with thousands of small files) I get the same messasge and the event lot error. One hd is a WD and the other is a Maxtor. I don't think it has anything to do with the hds themselves, but some weird Windows problem.

The drive that 'seems' to cause the problem is formated with fat32. I'm going to try to convert it to NTFS and see what happens.

Keep us posted if you find a fix. Now that I started researching this problem I'm finding a lot of folks seeing it. I'll update this thread if I come across a fix.

Rhindle
Senior Member

1 product review
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27. February 2005 @ 13:17 _ Link to this message    Send private message to this user   
Smiley Guy. In your case I would agree that the MB IDE controller has gone bad. I assume you already put the new bord in. That message will remain in your log until you delet it or it gets purged. It does not mean the problem still exsists. I know you noticed the dates.

Rhindle, You said you get an event lot error. Did you mean event log error or was it part of an error message on your screen? Assuming it is in your event log, the same as what smiley had, then you also must have a bad IDE controller or cable. Wich drive does it reference? Assuming it is the SATA drive, If your bord has more than one set of SATA then use another set.

If it is the IDE then first try to change the cable. If you have another IDE HD on hand use it in place of the HD in question. do thhis for awhile on the same IDE channel to see if the problem still happens. That will rule out your HD as the problem. If after all that the problem remains, then either get a new MB ****with the same IDE controller or xp/2000 will get pissed off and not work**** or put the HD on the second IDE. Slave/master with cd/dvd drive.

If your event log is giving you the exact error as smiley then the FAT on the drive has nothing to do with the problem. The event log will tell you the exact HD with a problem if it logs it.

Good luck
-Del
rhindle
Newbie
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27. February 2005 @ 16:35 _ Link to this message    Send private message to this user   
I got the same exaxt messages smiley got. The popup and the event log that mentions both of my IDE hd's were removed:

The device 'WDC WD1200JB-00CRA1' (IDE\DiskWDC_WD1200JB-00CRA1_____________________17.07W17\4457572d414d4338313232393836_039_0_0_0_0) disappeared from the system without first being prepared for removal.

and

The device 'Maxtor 6Y250P0' (IDE\DiskMaxtor_6Y250P0__________________________YAR41BW0\3659383356454537202020202020202020202020) disappeared from the system without first being prepared for removal.

Two different hd's on the same IDE controller (secondary). My CD/DVD drives didn't disappear. This would only happen if I was doing something disk intensive on the WD disk which happened to be the only disk that is formated FAT32. My boot disk is a Raptor which is SATA. No problems there.

I reproduced this problem at least 3 times in a row when using clrmamepro to go through thousands of small image files for Mame. After a few minutes of going through all these files my mouse would freeze for a few seconds and then I'd get the write cache failure (I forget exactly what it said) in the popup messaage saying the data was lost since the disk was gone and the two messages in the event log.

As I mentioned I was going to convert that disk to NTFS just to see if it made a difference. Well, it did. After reproducing this problem 3 times in a row, after formatting that disk to NTFS I never saw the problem again and did many runs of disk intensive clrmamepro operations on thousands of small image files and never once had a problem after that.

I realize it doesn't necessarily make any sense, but after I converted to NTFS I could do what I could not do previously with FAT32 in many attempts. It was the exact same operation that failed over and over before the conversion and then worked fine afterward along with many more disk intensive operations.

Dunno, just passing my experience along. Who knows, maybe the whole thing will go tits up tonight and I'll lose it all... good thing I gotta external backup 250gb just for that purpose. ;)

Rhindle
Senior Member

1 product review
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27. February 2005 @ 20:12 _ Link to this message    Send private message to this user   
I guess it doesnt like a FAT32 hd and a NTFS hd on the same IDE channel. I will have to look into that. At least yours is working now.

Cheers
-DEL
Crono7
Suspended due to non-functional email address
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28. February 2005 @ 13:01 _ Link to this message    Send private message to this user   
I'm having a similar problem. My primary slave is a 40GB Seagate 5400. I recently installed a P4P800S-X Motherboard and 512MB RAM. At first, if I restarted my PC, I had to shut down then restart for the slave to show up in My Computer and if I shut down then I had to restart for it to show up. Then, for no reason, I had to go into system, device manager and scan for harware changes for it to show up in device manager, My Computer and disc manager. Then I tried formatting C: and re-installing XP and now it won't come up in My Computer regardless what I do. I used getdataback to recover and backup my data then formatted the drive into NTFS with 2 partitions. Still won't show up. Checked the IDE cable and even put my old one back in that always worked. Nothing worked. I've even formatted the drive with the XP CD (booting from it) and when I restated Windows, still nothing. The drive always shows up in BIOS by the way. Any help would be really appreciated. edit: when it shows up in device manager, it's always unallocated.

This message has been edited since posting. Last time this message was edited on 28. February 2005 @ 13:03

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ddp
Moderator
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28. February 2005 @ 13:05 _ Link to this message    Send private message to this user   
what ide cable are you using- 40 or 80 wire. what is the jumper setting(s) on the drive(s)
 
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